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Chapter 2 - The IT Communication Triangle Solving IT Issues
(6-28)
Chapter 3 - The IT System Lifecycle A Common Process
(29-43)
Chapter 4 - Guiding IT Principles for Airports A Common Framework
(44-48)
Chapter 5 - Evaluating IT Investments A Common Decision Tool
(49-54)
Chapter 6 - IT System Architecture A Common Understanding
(55-58)
Appendix C - Airport and IT Acronyms and Abbreviations
(88-96)