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2 The Evolution of Post-Occupancy Evaluation: Toward Building Performance and Universal Design Evaluation
(9-22)
3 Post-Occupancy Evaluation: A Multifaceted Tool for Building Improvement
(23-34)
4 Post-Occupancy Evaluation Processes in Six Federal Agencies
(35-41)
5 Post-Occupancy Evaluations and Organizational Learning
(42-53)
6 The Role of Technology for Building Performance Assessments
(54-62)
Appendix A Functionality and Serviceability Standards: Tools for Stating Functional Requirements and for Evaluating Facilities
(63-78)
Appendix B A Balanced Scorecard Approach to Post-Occupancy Evaluation: Using the Tools of Business to Evaluate Facilities
(79-87)
Appendix D Supplemental Information to Chapter 4
(95-115)
Appendix E Supplemental Information to Chapter 6
(116-118)
Appendix F Chapter 5 from Post-Occupancy Evaluation Practices in the Building Process: Opportunities for Improvement, National Academy Press, 1987
(119-125)