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1 The Importance of Measuring Productivity in Higher Education
(9-18)
3 Why Measurement of Higher Education Productivity Is Difficult
(37-60)
5 Recommendations for Creating and Extending the Measurement Framework
(87-106)
Appendix A: Commonly Used Performance Metrics for Higher Education
(137-144)
Appendix B: Methods for Measuring Comparative Quality and Cost Developed by the National Center for Academic Transformation
(145-150)
Appendix D: Estimating Project-Related Departmental Research
(203-204)
Appendix E: Biographical Sketches of Panel Members
(205-210)