Evaluating the Traveler's Perspective to Improve the Airport Customer Experience / Search Inside This Book
389 matches found for How People Learn Brain,Mind,Experience,and School Expanded Edition. in Appendix A - Bibliography
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...ACI (2020). Passenger Facilitation Performance Metrics Handbook. First Edition, 2020....
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...ACI-NA - Excellence in Marketing, Communications, and Customer Service Award Categories. (2018). ...
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...ACI research shows experience in waiting areas crucial to customer satisfaction. (2019, October 24). ACI World. ...
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...https://aci.aero/news/2019/10/24/aci-research-shows-experience-in-waiting-areas-crucial-to-customer-...
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...ACI reveals world’s best airports for customer experience (2020, March 09). Airports Council International. https://...
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...Airports Council International. (2019, April 3). ACI develops world’s first airport customer experience accredita-...
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...Ali, F. & Kim, W. (2016). The effect of physical environment on passenger delight and satisfaction: Moder-...
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...Andrade, C.C., Devlin, A. S., Pereira, C. R., & Lima, M. L. (2017). Do the hospital rooms make a difference for ...
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...patients’ stress? A multilevel analysis of the role of perceived control, positive distraction, and social support. ...
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...Andrianova, S., Maor, D., & Schaninger, B. (2018, August). Winning with your talent-management strategy. ...
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...Ax, G. (2019, August 8). What Can Airports Learn from Stadium Design? Passenger Terminal Today. https://www....
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...Barnes, B. (2010, December 28). Disney Command Center Aims to Keep Lines Moving. https://www.nytimes....
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...Bates, J. (2019, August 14). Technology Is Taking the Airport Experience Sky High [Blog]. Airport World. https://...
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...to multiple people. Geek Wire. https://www.geekwire.com/2018/breakthrough-parallel-reality-display- ...
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...Bogicevic, V., Yang, W., Cobanoglu, C., Bilgihan, A., and Bujisic, M. (2016). Traveler anxiety and enjoyment: ...
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...Improving the Airport Customer Experience. Transportation Research Board, Washington, D.C. https:// ...
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...Bourne, V. (2016). Customer experience and your bottom-line. Research reveals investing in compelling CX ...
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...168 Evaluating the Traveler’s Perspective to Improve the Airport Customer Experience...
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...Celebrity Cruises Unveils Game-Changing Partnerships with American Ballet Theatre and Michelin-Starred ...
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...Celebrity Cruises Unveils Innovative Alliance with Ultimate Entertainment Brand Xbox | Celebrity Cruises Press ...
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...Chapman, T. (2017, December 15). Seeking Security – How Biometrics Fit into Airports of Today and Tomorrow. ...
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...Cheda, S., Duncan, E. & Roggenhofer, S. (2017, March 17). Putting customer experience at the heart of next- ...
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...mckinsey-digital/our-insights/putting-customer-experience-at-the-heart-of-next-generation-operating-...
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...Chepul, T. (2019, May 31). The 10 best employee engagement KPIs and metrics (updated for 2020). https:// ...
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...Cortland Taps Mike Gomes to Be Chief Experience Officer. (2018, February 26). Cortland. https://cortland.com/...
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...Costa, T., Buley, L., Browne, J. (November 16, 2015). Executive Q&A: Design Personas and Customer Journey ...
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...Entertainment with an Edge: Celebrity Cruises Unveils its Most Technologically Advanced Theater and Revolutionary ...
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...Ewen, L. (2019, March 4). Airport retail has a long runway—for the right brands. Retail Dive. https://www. ...
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A total of pages of uncorrected, machine-read text were searched in this chapter. Please note that the searchable text may be scanned, uncorrected text, and should be presumed inaccurate. Page images should be used as the authoritative version.