Skip to main content

VIEW LARGER COVER

TRB’s Transit Cooperative Research Program (TCRP) Report 134: Transit, Call Centers, and 511: A Guide for Decision Makers explores the operational characteristics of 511 telephone traveler information systems and examines how 511 systems interact with transit system call centers. This report inventories existing 511 systems throughout the country, documents the extent of transit participation and transit agency experiences with 511, and presents guidance to assist transit agencies and 511 system administrators in determining a transit-511 telephone strategy.

Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2009. Transit, Call Centers, and 511: A Guide for Decision Makers. Washington, DC: The National Academies Press. https://doi.org/10.17226/14277.

Import this citation to:

Publication Info

89 pages |  8.5 x 11 |  Paperback
ISBN: 978-0-309-11789-0
DOI: https://doi.org/10.17226/14277

What is skim?

The Chapter Skim search tool presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter. You may select key terms to highlight them within pages of each chapter.

loading iconLoading stats for Transit, Call Centers, and 511: A Guide for Decision Makers...