TRB’s Transit Cooperative Research Program (TCRP) Report 141: A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry explores the use of performance measurement and benchmarking as tools to help identify the strengths and weaknesses of a transit organization, set goals or performance targets, and identify best practices to improve performance.
National Academies of Sciences, Engineering, and Medicine. 2010. A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry. Washington, DC: The National Academies Press. https://doi.org/10.17226/14402.
|Chapter 1 - Introduction||4-5|
|Chapter 2 - Performance Measurement, Peer Comparison, and Benchmarking||6-21|
|Chapter 3 - Applications and Performance Measures||22-29|
|Chapter 4 - Benchmarking Methodology||30-43|
|Chapter 5 - Case Studies||44-68|
|Chapter 6 - Concluding Remarks||69-71|
|Appendix A - FTIS Instructions||74-85|
|Appendix B - Peer-Grouping Methodology Details||86-96|
|Appendix C - Task 10 Working Paper||97-110|
|Abbreviations used without definitions in TRB publications||111-111|
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