National Research Council. 1991. Elements of Systems Modernization for the Social Security Administration: A Report. Washington, DC: The National Academies Press. https://doi.org/10.17226/20466.
|2 PROMULGATING A VISION||19-26|
|3 SERVING THE PUBLIC||27-34|
|4 STRUCTURING THE ORGANIZATION||35-48|
|5 DEVELOPING THE WORK FORCE||49-100|
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