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TRB’s Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service.

Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2013. How Airports Measure Customer Service Performance. Washington, DC: The National Academies Press. https://doi.org/10.17226/21937.

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Publication Info

93 pages |  8.5 x 11 |  Paperback
ISBN: 978-0-309-27100-4
DOI: https://doi.org/10.17226/21937
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