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TRB’s Airport Cooperative Research Program (ACRP) Synthesis 65: Practices to Develop Effective Stakeholder Relationships at Smaller Airports describes practices, tools, communication techniques, feedback loops, and case examples that highlight how leaders at smaller airports proactively manage stakeholder relationships.

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2015. Practices to Develop Effective Stakeholder Relationships at Smaller Airports. Washington, DC: The National Academies Press. https://doi.org/10.17226/22114.

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Publication Info

2015 pages |  8.5 x 11 |  DOI: https://doi.org/10.17226/22114
Chapters skim
Front Matter i-vii
Summary 1-3
Chapter One - Introduction 4-6
Chapter Two - Literature Review 7-22
Chapter Three - Survey and Interviews 23-33
Chapter Four - Case Examples 34-48
Chapter Five - Conclusions and Further Research 49-52
References 53-54
Appendix A - Airports Participating in the Synthesis Survey 55-55
Appendix B - Survey 56-58
Appendix C - Checklist for Building Effective Stakeholder Relations 59-63

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