Optimizing Bus Warranty

National Academies of Sciences, Engineering, and Medicine

doi:10.17226/22410

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Optimizing Bus Warranty

(2014)

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TRB’s Transit Cooperative Research Program (TCRP) Synthesis 111: Optimizing Bus Warranty explores how some transit agencies address key aspects of their warranty programs. The report examines the steps taken to more accurately monitor warranty coverage periods, optimize the warranty process, and maximize warranty reimbursement to fulfill U.S. Federal Transit Administration requirements and taxpayer expectations.

Contributor(s): National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Transit Cooperative Research Program; John J. Schiavone

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2014. Optimizing Bus Warranty. Washington, DC: The National Academies Press. https://doi.org/10.17226/22410.

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Publication Info

80 pages | 8.5 x 11 | DOI: https://doi.org/10.17226/22410

Chapters		skim
Front Matter	i-vii
Summary	1-2
Chapter One - Introduction	3-5
Chapter Two - Literature Review	6-11
Chapter Three - Survey Responses: Warranty Specifications, Coverage Periods, and Repairs	12-17
Chapter Four - Survey Responses: Warranty Management	18-28
Chapter Five - Case Examples	29-34
Chapter Six - Conclusions	35-36
Abbreviations and Acronyms	37-37
References	38-38
Appendix A - Participating Agencies	39-39
Appendix B - Survey Questionnaire	40-50
Appendix C - Metro Transit, Minneapolis/St. Paul, Warranty Closed Claim Report	51-51
Appendix D -Metro Transit, Minneapolis/St. Paul, Cancelled Warranty Report	52-52
Appendix E - Metro Transit, Minneapolis/St. Paul, Color-Coded Warranty Tracking	53-53
Appendix F - Sample Warranty Claim Form	54-54
Appendix G - PRTC Warranty Claim Tracking	55-56
Appendix H - Dart Warranty Standard Operating Procedure	57-63

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