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TRB’s Transit Cooperative Research Program (TCRP) Web-Only Document 59: Using Pictograms to Make Transit Easier to Navigate for Customers with Communication Barriers explores whether pictograms–picture-based communication tools that use illustrations with few or no words–can be effective in communicating emergency information and behavioral modification to people with communication challenges during a transit emergency situation.

A PowerPoint presentation that summarizes Web-Only Document 59 is available for download.

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2013. Using Pictograms to Make Transit Easier to Navigate for Customers with Communication Barriers. Washington, DC: The National Academies Press. https://doi.org/10.17226/22598.

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Publication Info

8.5 x 11 |  DOI: https://doi.org/10.17226/22598
Chapters skim
Front Matter i-i
Report Contents 1-5
SUMMARY 6-8
CHAPTER 1 Background 9-11
CHAPTER 2 Research Approach 12-31
CHAPTER 3 Findings and Applications 32-34
CHAPTER 4 Conclusions and Recommendations for Further Study 35-38
REFERENCES 39-40
ABBREVIATIONS, ACRONYMS, INITIALISMS, AND SYMBOLS 41-44
APPENDIX A 45-46
APPENDIX B 47-48
APPENDIX C 49-59
APPENDIX D 60-81
APPENDIX E 82-94
APPENDIX F 95-97

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