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TRB’s Transit Cooperative Research Program (TCRP) Report 84 e-Transit: Electronic Business Strategies for Public Transportation Volume 7, The Successful Adoption of Web-Based Collaborative Software presents case studies of three organizations that have successfully used web-based collaborative software: the Chicago Transit Authority, the Port Authority of New York and New Jersey, and Raytheon.
The declining costs of communications, data storage, and data retrieval are accelerating the opportunities spawned by the Internet and other information and communications technologies. Choosing and sequencing investments in technologies, processes, and people to reduce costs and increase productivity present challenges to the transit manager, who must weigh the costs, benefits, and risks of changing the ways services are delivered. To assist in meeting such challenges, the TCRP Report 84: e-Transit: Electronic Business Strategies for Public Transportation series documents principles, techniques, and strategies that are used in electronic business for public transportation.
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