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TRB's Transit Cooperative Research Program (TCRP) Synthesis 127: Addressing Difficult Customer Situations considers issues surrounding difficult customers or passengers and the variety of circumstances that can arise when they utilize transit system facilities or vehicles. The report identifies current practices used by transit agencies to prevent, prepare for, and deal with these incidents.

Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.

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Publication Info

79 pages |  8.5 x 11 |  DOI:

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