e-Transit: Electronic Business Strategies for Public Transportation, Volume 4: Advanced Features of Transit Websites

National Academies of Sciences, Engineering, and Medicine

doi:10.17226/24723

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2003. e-Transit: Electronic Business Strategies for Public Transportation, Volume 4: Advanced Features of Transit Websites. Washington, DC: The National Academies Press. https://doi.org/10.17226/24723.

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Publication Info

191 pages | 8.5 x 11 | DOI: https://doi.org/10.17226/24723

Chapters		skim
TCRP Report 84 - e-Transit: Electronic Business Strategies for Public Transportation Volume 4 - Advanced Features of Transit	1-7
Contents	8-9
Table of Figures	10-12
Preface: How to Use this Electronic Document	13-14
Executive Summary	15-24
Research Opportunity and Objectives	25-26
Methodology and Results	27-32
Itinerary Planning Systems	33-93
Real-Time Display, Notifications Systems, and CRM	94-146
Transit Web Site Technology Considerations	147-157
Cross-Cutting Issues of Advanced Transit Web Site Features	158-167
Notable Project Innovations and Opportunities for Further Research	168-177
Appendix A: Summary Bibliography for Web-based Customer Information	178-180
Appendix B: Contact Information for Customer Information Survey	181-182
Appendix C: Telephone Interview Invitation Letter	183-183
Appendix D: Survey Outline for Itinerary Planning	184-190
Abbreviations used without definitions in TRB publications	191-191

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