Guidance for Planning, Design, and Operations of Airport Communications Centers

National Academies of Sciences, Engineering, and Medicine

doi:10.17226/24980

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Guidance for Planning, Design, and Operations of Airport Communications Centers

(2018)

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TRB's Airport Cooperative Research Program (ACRP) Research Report 182: Guidance for Planning, Design, and Operations of Airport Communications Centers helps airports of all sizes determine which type of airport communications center best meets their operational needs. Various functions include dispatch of police, emergency response, maintenance requests, and monitoring of airport systems. In some cases, individual departments have “siloed” these functions into separate call centers. Myriad factors need to be addressed in considering the best approach to providing necessary airport services for employees and for the public.

Contributor(s): National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Airport Cooperative Research Program; David Kipp; Dominic Nessi

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2018. Guidance for Planning, Design, and Operations of Airport Communications Centers. Washington, DC: The National Academies Press. https://doi.org/10.17226/24980.

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Publication Info

172 pages | 8.5 x 11 | DOI: https://doi.org/10.17226/24980

Chapters		skim
Front Matter	i-viii
Summary	1-5
Section 1 - Introduction	6-19
Section 2 - Components of an ACC	20-30
Section 3 - Project Planning	31-39
Section 4 - Concept of Operations (CONOPS)	40-53
Section 5 - Communications Center Design Concepts	54-71
Section 6 - Construction and Activation Activities	72-75
Section 7 - ACC Technology	76-108
Section 8 - Operations	109-117
Section 9 - Recommendations	118-130
Appendix A - Concept of Operations Reference Guide	131-131
Appendix B - CONOPS Template	132-137
Appendix C - CONOPS Function Template	138-139
Appendix D - Situational Awareness Template	140-141
Appendix E - Standard Operating Procedure Template	142-143
Appendix F - Glossary of Terms & Acronyms	144-151
Appendix G - Industry Technical Standards	152-157
Appendix H - Suggested Reading	158-161

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