TRB's Airport Cooperative Research Program (ACRP) Research Report 182: Guidance for Planning, Design, and Operations of Airport Communications Centers helps airports of all sizes determine which type of airport communications center best meets their operational needs. Various functions include dispatch of police, emergency response, maintenance requests, and monitoring of airport systems. In some cases, individual departments have “siloed” these functions into separate call centers. Myriad factors need to be addressed in considering the best approach to providing necessary airport services for employees and for the public.
National Academies of Sciences, Engineering, and Medicine. 2018. Guidance for Planning, Design, and Operations of Airport Communications Centers. Washington, DC: The National Academies Press. https://doi.org/10.17226/24980.
|Section 1 - Introduction||6-19|
|Section 2 - Components of an ACC||20-30|
|Section 3 - Project Planning||31-39|
|Section 4 - Concept of Operations (CONOPS)||40-53|
|Section 5 - Communications Center Design Concepts||54-71|
|Section 6 - Construction and Activation Activities||72-75|
|Section 7 - ACC Technology||76-108|
|Section 8 - Operations||109-117|
|Section 9 - Recommendations||118-130|
|Appendix A - Concept of Operations Reference Guide||131-131|
|Appendix B - CONOPS Template||132-137|
|Appendix C - CONOPS Function Template||138-139|
|Appendix D - Situational Awareness Template||140-141|
|Appendix E - Standard Operating Procedure Template||142-143|
|Appendix F - Glossary of Terms & Acronyms||144-151|
|Appendix G - Industry Technical Standards||152-157|
|Appendix H - Suggested Reading||158-161|
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