TRB's Transit Cooperative Research Program (TCRP) Synthesis 133: Administration of ADA Paratransit Eligibility Appeal Programs identifies ADA eligibility appeal processes and documents current practices of transit systems.
ADA paratransit eligibility appeal programs allow appellants the opportunity to present new information not provided or available during the initial eligibility decision that may warrant a change in eligibility determination. At the same time, any appeal program must consistently apply the decision-making standards established by the agency’s ADA paratransit certification program. As more agencies employ some form of conditional eligibility, eligibility appeal processes are emerging as a significant area of vulnerability. If the eligibility appeal process is not administered properly, transit agencies run the risk of violating applicants’ civil rights under the ADA or Title VI requirements.
Although several reports describe transit agency practices for determining eligibility for ADA paratransit service, little has been documented about how transit agencies manage appeals by applicants who are determined to be “not eligible” or who are found “conditionally eligible,” including temporary eligibility.
National Academies of Sciences, Engineering, and Medicine. 2018. Administration of ADA Paratransit Eligibility Appeal Programs. Washington, DC: The National Academies Press. https://doi.org/10.17226/25079.
|Chapter 1 - Introduction||4-6|
|Chapter 2 - Literature Review||7-11|
|Chapter 3 - Survey Results||12-31|
|Chapter 4 - Case Examples||32-43|
|Chapter 5 - Conclusions and Suggestions for Future Research||44-46|
|Appendix A - Excerpts from Literature Review Documents||48-53|
|Appendix B - Survey Questions||54-66|
|Appendix C - Sample Appeal Committee Member Confidentiality Agreement||67-67|
|Appendix D - RTC of Southern Nevada Letter for Appeal Remanded||68-68|
|Appendix E - TriMet LIFT Eligibility Appeal Policy and Appeal Procedure||69-81|
|Appendix F - Capital Metro Paratransit Eligibility Appeal Determination Form||82-84|
|Appendix G - King County Metro Paratransit Eligibility Appeal Brochure||85-89|
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