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TRB's Transit Cooperative Research Program (TCRP) Synthesis 135: ADA Paratransit Service Models provides information about current Americans with Disabilities Act (ADA) compliant paratransit service models and the underlying reasons why specific transit agencies have opted to keep or change their service model. ADA paratransit demand continues to grow while resources are dwindling. For that reason, transit agencies nationwide are exploring service models to more effectively meet present and future demand. This synthesis study explains available service delivery models to date, and documents the way various elements of the service and contracts are structured to enhance the likelihood of achieving certain results related to cost efficiency, service quality, or the balance of the two.

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2018. ADA Paratransit Service Models. Washington, DC: The National Academies Press. https://doi.org/10.17226/25092.

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Publication Info

258 pages |  8.5 x 11 |  DOI: https://doi.org/10.17226/25092
Chapters skim
Front Matter i-ix
Summary 1-11
Chapter 1 - Introduction 12-13
Chapter 2 - Literature Review 14-18
Chapter 3 - Service Design Archetypes and Contracting Strategies 19-34
Chapter 4 - Survey and Service Profiles 35-98
Chapter 5 - Survey Analysis Summary 99-134
Chapter 6 - Conclusions 135-139
References 140-140
Appendix A - Glossary of Paratransit Terms 141-153
Appendix B - List of Acronyms and Abbreviations 154-155
Appendix C - Survey Questionnaire 156-173
Appendix D - Survey Responses by Question 174-248

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