Skip to main content


The COVID-19 pandemic has led to a dramatic increase in health services being conducted by telephone or video. While this change may have important benefits to patients, such as increasing access to care, it may also pose challenges for those with low health literacy. To explore these challenges, as well as opportunities for increasing access to care, the National Academies of Sciences, Engineering, and Medicine's Roundtable on Health Literacy held a virtual public workshop on September 23, 2021. The workshop examined the experiences that individuals with low health literacy have with using virtual or telehealth services; best practices for ensuring that individuals with low health literacy are able to obtain, process, understand, and act upon health information and services provided virtually or through telehealth; and health system and provider strategies for ensuring the delivery of health literate virtual health services that benefit patients and practitioners alike. This Proceedings of a Workshop-in Brief highlights the presentations and discussions of the workshop.

Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2022. Providing Health Literate Virtual Health Services: Proceedings of a Workshop—in Brief. Washington, DC: The National Academies Press.

Import this citation to:

Publication Info

11 pages |  8.5 x 11 |  DOI:

What is skim?

The Chapter Skim search tool presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter. You may select key terms to highlight them within pages of each chapter.

Copyright Information

The National Academies Press (NAP) has partnered with Copyright Clearance Center's Marketplace service to offer you a variety of options for reusing NAP content. Through Marketplace, you may request permission to reprint NAP content in another publication, course pack, secure website, or other media. Marketplace allows you to instantly obtain permission, pay related fees, and print a license directly from the NAP website. The complete terms and conditions of your reuse license can be found in the license agreement that will be made available to you during the online order process. To request permission through Marketplace you are required to create an account by filling out a simple online form. The following list describes license reuses offered by the NAP through Marketplace:

  • Republish text, tables, figures, or images in print
  • Post on a secure Intranet/Extranet website
  • Use in a PowerPoint Presentation
  • Distribute via CD-ROM
  • Photocopy

Click here to obtain permission for the above reuses. If you have questions or comments concerning the Marketplace service, please contact:

Marketplace Support
International +1.978.646.2600
US Toll Free +1.855.239.3415

To request permission to distribute a PDF, please contact our Customer Service Department at

loading iconLoading stats for Providing Health Literate Virtual Health Services: Proceedings of a Workshop—in Brief...