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In recent years, many transit systems have been considering the benefits and challenges of moving to completely cashless fare payments and trying to find innovative solutions to help all their customers.

The TRB Transit Cooperative Research Program's TCRP Synthesis 163: Considering the Unbanked in Cashless Fare Payment at Point of Service for Bus/Demand-Response Services is designed to help inform transit systems of the impacts of going cashless. Several emerging trends are identified, including that transit agencies are seeking to understand how many riders are unbanked and how to meet their needs.

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2022. Considering the Unbanked in Cashless Fare Payment at Point of Service for Bus/Demand-Response Services. Washington, DC: The National Academies Press. https://doi.org/10.17226/26589.

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Publication Info

90 pages |  8.5 x 11 |  DOI: https://doi.org/10.17226/26589
Chapters skim
Front Matter i-viii
Summary 1-3
Chapter 1 - Introduction 4-6
Chapter 2 - Literature Review 7-17
Chapter 3 - Case Examples 18-64
Chapter 4 - Comparison and Emerging Trends 65-70
Chapter 5 - Conclusions and Future Research 71-73
Glossary 74-75
Acronyms and Abbreviations 76-76
References 77-78
Appendix - Interview Guide 79-84

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