In recent years, many transit systems have been considering the benefits and challenges of moving to completely cashless fare payments and trying to find innovative solutions to help all their customers.
The TRB Transit Cooperative Research Program's TCRP Synthesis 163: Considering the Unbanked in Cashless Fare Payment at Point of Service for Bus/Demand-Response Services is designed to help inform transit systems of the impacts of going cashless. Several emerging trends are identified, including that transit agencies are seeking to understand how many riders are unbanked and how to meet their needs.
National Research Council. 2022. Considering the Unbanked in Cashless Fare Payment at Point of Service for Bus/Demand-Response Services. Washington, DC: The National Academies Press. https://doi.org/10.17226/26589.
|Chapter 1 - Introduction||4-6|
|Chapter 2 - Literature Review||7-17|
|Chapter 3 - Case Examples||18-64|
|Chapter 4 - Comparison and Emerging Trends||65-70|
|Chapter 5 - Conclusions and Future Research||71-73|
|Acronyms and Abbreviations||76-76|
|Appendix - Interview Guide||79-84|
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