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When targets matter, they drive transportation agency decisions and actions.
The TRB National Cooperative Highway Research Program's NCHRP Research Report 993: Managing Performance to Enhance Decision-Making: Making Targets Matter offers a set of feedback enrichment strategies illustrated by case studies of how agencies are effectively incorporating people- and data-based feedback into decision-making on transportation issues ranging from long-term strategy development to medium-term program development to day-to-day operations.
Supplemental to the report are NCHRP Web-Only Document 317: Developing a Guide for Managing Performance to Enhance Decision-Making, an Implementation Plan, a presentation, and four videos.
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