As technology continues to evolve, airports are seeking opportunities to create a touchless experience along the passenger journey. The COVID-19 pandemic has accelerated the need to eliminate many common touchpoints, which are potential points of disease transmission.
The TRB Airport Cooperative Research Program's ACRP Research Report 241: Toward a Touchless Airport Journey presents solutions from emerging and existing technologies to nontechnological solutions. For each solution, the current level of readiness, barriers to expect in implementation, and specific tips on getting started are detailed. Also explored are technology gaps and the need for medium- and long-term solutions with further development opportunities that could minimize touchpoints.
Supplemental to the report is Attachment A: Solutions Worksheet.
National Academies of Sciences, Engineering, and Medicine. 2022. Toward a Touchless Airport Journey. Washington, DC: The National Academies Press. https://doi.org/10.17226/26665.
|Chapter 1 - Setting the Stage||1-9|
|Chapter 2- Touchless Solutions Across the Airport Journey Areas||10-41|
|Chapter 3 - Taking Action||42-42|
|Appendix A - Helping the Passenger||48-53|
|Appendix B - Communicate with the Passenger||54-62|
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