During the COVID-19 pandemic, transportation agencies' most used public-engagement tools were virtual public meetings, social media, dedicated project websites or webpages, email blasts, and electronic surveys. As the pandemic subsides, virtual and hybrid models continue to provide opportunities and challenges.
The TRB National Cooperative Highway Research Program's NCHRP Web-Only Document 349: Virtual Public Involvement: Lessons from the COVID-19 Pandemic discusses gaps that need to be addressed so that transportation agencies can better use virtual tools and techniques to facilitate two-way communication with the public.
National Research Council. 2022. Virtual Public Involvement: Lessons from the COVID-19 Pandemic. Washington, DC: The National Academies Press. https://doi.org/10.17226/26827.
|Chapter 1: Background
|Chapter 2: Methodology
|Chapter 3: Summary of Findings from Phase 1
|Appendix A: Literature Review / Practice Scan on Virtual Public Involvement During COVID-19
|Appendix B: Annotated Bibliography
|Appendix C: Survey Summary and Analysis
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