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As of 2020, nearly 50 percent of the bus-operator workforce was over 55. Evidence indicates that many younger job seekers are often not aware of the potential career opportunities and employee benefits that are available at transit agencies.

TCRP Research Report 240: Bus Operator Workforce Management: Practitioner’s Guide, from TRB's Transit Cooperative Research Program, provides recommendations and resources enabling transit agencies to better assess, plan, and implement their operator workforce management programs.

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2023. Bus Operator Workforce Management: Practitioner’s Guide. Washington, DC: The National Academies Press. https://doi.org/10.17226/26842.

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Publication Info

162 pages |  8.5 x 11 |  DOI: https://doi.org/10.17226/26842
Chapters skim
Front Matter i-x
Summary 1-5
Chapter 1 - Introduction 6-14
Chapter 2 - Bus Operator Workforce Needs Assessment 15-20
Chapter 3 - Bus Operator Recruitment 21-30
Chapter 4 - Bus Operator Compensation 31-39
Chapter 5 - Bus Operator Hiring Processes 40-47
Chapter 6 - Bus Operator Training 48-56
Chapter 7 - Bus Operator Safety, Health, and Working Conditions 57-67
Chapter 8 - Bus Operator Retention and Motivation 68-75
Chapter 9 - Overcoming Challenges 76-83
Appendix A - Case Studies 84-117
Appendix B - Methodology 118-122
Appendix C - Additional Methodology Materials 123-140
Endnotes 141-154

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