As of 2020, nearly 50 percent of the bus-operator workforce was over 55. Evidence indicates that many younger job seekers are often not aware of the potential career opportunities and employee benefits that are available at transit agencies.
TCRP Research Report 240: Bus Operator Workforce Management: Practitioner’s Guide, from TRB's Transit Cooperative Research Program, provides recommendations and resources enabling transit agencies to better assess, plan, and implement their operator workforce management programs.
National Academies of Sciences, Engineering, and Medicine. 2023. Bus Operator Workforce Management: Practitioner’s Guide. Washington, DC: The National Academies Press. https://doi.org/10.17226/26842.
|Chapter 1 - Introduction||6-14|
|Chapter 2 - Bus Operator Workforce Needs Assessment||15-20|
|Chapter 3 - Bus Operator Recruitment||21-30|
|Chapter 4 - Bus Operator Compensation||31-39|
|Chapter 5 - Bus Operator Hiring Processes||40-47|
|Chapter 6 - Bus Operator Training||48-56|
|Chapter 7 - Bus Operator Safety, Health, and Working Conditions||57-67|
|Chapter 8 - Bus Operator Retention and Motivation||68-75|
|Chapter 9 - Overcoming Challenges||76-83|
|Appendix A - Case Studies||84-117|
|Appendix B - Methodology||118-122|
|Appendix C - Additional Methodology Materials||123-140|
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