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Most state departments of transportation (DOTs) use social media to broadcast information and monitor emergencies, but few rely heavily on social media data. The most common barriers to using social media for emergencies are personnel availability and training, privacy issues, and data reliability.

NCHRP Synthesis 610: Leveraging Social Media Data for Emergency Preparedness and Response, from TRB's National Cooperative Highway Research Program, documents state DOT practices that leverage social media data for emergency preparedness, response, and recovery.

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2023. Leveraging Social Media Data for Emergency Preparedness and Response. Washington, DC: The National Academies Press. https://doi.org/10.17226/27151.

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Publication Info

76 pages |  8.5 x 11 |  DOI: https://doi.org/10.17226/27151
Chapters skim
Front Matter i-viii
Summary 1-2
Chapter 1 - Introduction 3-5
Chapter 2 - Literature Review 6-18
Chapter 3 - State of the Practice 19-29
Chapter 4 - Case Examples 30-35
Chapter 5 - Summary of Findings 36-37
References 38-41
Appendix A - Survey Questionnaire 42-55
Appendix B - Survey Results 56-65
Appendix C - Case Example Questions 66-70

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