The Evolution of Knowledge Management at Airports

National Academies of Sciences, Engineering, and Medicine

doi:10.17226/27399

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The Evolution of Knowledge Management at Airports

(2023)

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Industry-wide, airports are experiencing disruptive and continuous changes that include the rapid introduction of new technology, financial constraints, retirements, and the need to replace seasoned veterans. These changes are compounded by a diminishing pipeline of individuals interested in working at airports.

ACRP Research Report 258: The Evolution of Knowledge Management at Airports, from TRB's Airport Cooperative Research Program, is a resource that airports can use to help mitigate the loss of institutional knowledge when employees change jobs or retire.

Contributor(s): National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Airport Cooperative Research Program; Frances D. Harrison; Katherine Preston

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2023. The Evolution of Knowledge Management at Airports. Washington, DC: The National Academies Press. https://doi.org/10.17226/27399.

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Publication Info

96 pages | 8.5 x 11 | DOI: https://doi.org/10.17226/27399

Chapters		skim
Front Matter	i-viii
Summary	1-2
Chapter 1 - Introduction	3-3
Chapter 2 - KM for Airports	4-8
Chapter 3 - Implementing KM	9-30
Chapter 4 - KM Techniques	31-43
Appendix A - Resources for KM Implementation Planning	44-52
Appendix B - Resources for Knowledge Capture, Documentation, and Reuse	53-65
Appendix C - Resource for Person-to-Person Knowledge Transfer and Learning	66-66
Appendix D - Resource for Information Management	67-73
Appendix E - Resource for Workforce Management	74-74
Appendix F - Learning Culture: Case Study on Improving Efficiency Through Lean Six Sigma and KM at Columbus Regional Airport Authority	75-80
References	81-82
Bibliography	83-86

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