Industry-wide, airports are experiencing disruptive and continuous changes that include the rapid introduction of new technology, financial constraints, retirements, and the need to replace seasoned veterans. These changes are compounded by a diminishing pipeline of individuals interested in working at airports.
ACRP Research Report 258: The Evolution of Knowledge Management at Airports, from TRB's Airport Cooperative Research Program, is a resource that airports can use to help mitigate the loss of institutional knowledge when employees change jobs or retire.
National Academies of Sciences, Engineering, and Medicine. 2023. The Evolution of Knowledge Management at Airports. Washington, DC: The National Academies Press. https://doi.org/10.17226/27399.
|Chapter 1 - Introduction||3-3|
|Chapter 2 - KM for Airports||4-8|
|Chapter 3 - Implementing KM||9-30|
|Chapter 4 - KM Techniques||31-43|
|Appendix A - Resources for KM Implementation Planning||44-52|
|Appendix B - Resources for Knowledge Capture, Documentation, and Reuse||53-65|
|Appendix C - Resource for Person-to-Person Knowledge Transfer and Learning||66-66|
|Appendix D - Resource for Information Management||67-73|
|Appendix E - Resource for Workforce Management||74-74|
|Appendix F - Learning Culture: Case Study on Improving Efficiency Through Lean Six Sigma and KM at Columbus Regional Airport Authority||75-80|
The Chapter Skim search tool presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter. You may select key terms to highlight them within pages of each chapter.