Institute of Medicine. 1995. Real People Real Problems: An Evaluation of the Long-Term Care Ombudsman Programs of the Older Americans Act. Washington, DC: The National Academies Press. https://doi.org/10.17226/9059.
|Advocating for Quality of Care and Quality of Life for Residents of Long-Term Care Facilities||25-40|
|Overview of the Older Americans Act Long-Term Care Ombudsman Program||41-78|
|State Compliance in Carrying Out the Long-Term Care Ombudsman Programs||79-100|
|Conflicts of Interest||101-128|
|Effectiveness of the State Long-Term Care Ombudsman Programs||129-184|
|Adequacy of Resources||185-204|
|Expansion of the Long-Term Care Ombudsman Program||205-230|
|Appendix A: Older Americans Act: A Staff Summary (A Publication of the Select Committee on Aging)||251-260|
|Appendix B: Title VII--Allotments for Vulnerable Elder Rights Protection Activities: Chapter 2||261-268|
|Appendix C: Study Activities||269-280|
|Appendix D: Biographies of Committee Members||281-288|
|Glossary and Acronyms||289-291|
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