TY - BOOK AU - Transportation Research Board AU - National Academies of Sciences, Engineering, and Medicine A2 - Kari Edison Watkins A2 - Yanzhi Xu A2 - Susan Bregman A2 - Kathryn Coffel TI - Use of Web-Based Rider Feedback to Improve Public Transit Services DO - 10.17226/22134 PY - 2015 UR - https://nap.nationalacademies.org/catalog/22134/use-of-web-based-rider-feedback-to-improve-public-transit-services PB - The National Academies Press CY - Washington, DC LA - English KW - Transportation and Infrastructure AB - TRB’s Transit Cooperative Research Program (TCRP) Report 179: Use of Web-Based Rider Feedback to Improve Public Transit Services provides toolkit of practices, emerging platforms, and promising approaches for customer web-based and electronic feedback to help improve public transit services. Part I of the report identifies promising practices among transit agencies and other industries using in-house or third-party web-based and mobile platforms. These mobile platforms are meant to engage customers and provide guidance on managing web-based feedback. Part II includes a Tool Selection Guide to assist transit agencies with selecting a web-based feedback tool based on their needs. ER -