Alternative Quality Management Systems for Highway Construction (2015) / Chapter Skim
Currently Skimming:


Pages 169-203

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.


From page 169...
... APPENDIX C: CASE STUDY PROTOCOL C.1 Overview of Case Study Background Information Delivering highway projects using alternative project delivery methods demands a shift in the traditional agency quality assurance (QA) and quality control (QC)
From page 170...
... alternative project delivery quality systems that are common in highway construction and will be used in that manner in this research. Figure C1 – Integrated Quality Management Model (IQ2M)
From page 171...
... • Quality Control (QC) : Also called process control.
From page 172...
... • Explore how to implement and apply quality management system for all methods of project delivery • Produce a guidebook that will match appropriate quality management systems to selected alternative delivery methods o Describes the quality systems in the I2QM model o Discusses the barriers to each system o Gives guidance for individual roles in development and adoption of alt. quality management models in their agency • Produce a research report that addresses the implications of adopting the guidelines and the barriers to implementation Research Questions 1.
From page 173...
... C.2 Field Procedures Project Researchers The following is a list of the project investigators and their contact information.  Keith R
From page 174...
... Telephone: Facsimile: Email: Elizabeth.Kraft@Colorado.EDU  Nickie West Graduate Student Construction Engineering and Management Program Department of Civil, Construction, & Environmental Engineering Iowa State University 456 Town Engineering Ames, IA 50011 Telephone: Facsimile: E-mail: nwest@iastate.edu  Landon S Harman Graduate Student Construction Engineering and Management Program Civil and Construction Engineering Oregon State University 220 Owen Hall Corvallis, Oregon 97331 Telephone: Email: harmanl@onid.orst.edu Case Study delegation Note: The information in this section will not be available until after potential case studies have been identified and selected for study.
From page 175...
... final list of candidates. The case study candidates will be forwarded to the NCHRP Panel for approval.
From page 176...
... This list of potential case studies created from the previously mentioned protocol will be supplemented by the Industry Advisory Board and the investigators' industry contacts. The following three pieces of information will have been collected for each case study as a part of the survey in Task 1: (1)
From page 177...
... Case Study Basic Data and Research Delegation Tables # Case Study Name Location Organization Contact (Information) 1 2 3 4 5 6 7 8 # Case Study Name Contacted?
From page 178...
... # Case Study Name Materials/Documents Received 1 2 3 4 5 6 7 8 C.3 Requested Documents The following is a list of documents that will be requested. However, successful completion of the research study does not require that each of the documents is collected.
From page 179...
... Questionnaire The purpose of the questionnaire is to identify how state highway agencies (SHA) have implemented alternative QA programs and from that baseline, identify commonly used practices for dissemination and use by SHAs that intend to implement alternative procurement on future projects or alternative QA methods in their current program.
From page 180...
... 14. What are some characteristics of a successful quality management plan, regardless of the project delivery method, contracting method, or procurement method?
From page 181...
... Design Phase QM  Examines design QM and is broken up into components according to the coding structure to allow for easier comparison between case studies later on  How is design quality management managed on all project delivery types whether design is kept in-house or out of house 21. Does your organization have any design quality assurance systems in place?
From page 182...
...  Has your organization experimented with new quality control methods? Are you actively implementing any now?
From page 183...
...  Submittal of a QMP prior to award, qualifications of the quality staff on the project, submittal of a QMP after award, etc.
From page 184...
...  Seeks to understand the relationship between the techniques used on the project and those recommended at the agency-wide level  Seeks to understand how the design QM was developed and approved and requests the needed documents 46. How was the design Quality Management Plan (QMP)
From page 185...
... 58. Was the design phase QMP used on this project a standardized system used on most or all of your organization's projects?
From page 186...
...  Who performed this testing?  Were significant issues discovered?
From page 187...
...  Which questions did you find especially difficult to understand or answer?
From page 188...
... C.5 Case Study Contact Flowchart #1 Phone •Call contacts for identified case studies and secure their agreement to act as a champion for the case study process • Set up a date and time for the case study interview during this contact #2 Letter • Send letter #1 from the case study protocol to the contact confirming their agreement to act as a champion •This letter should include a brief outline of our project goals and documents we will request #3 Letter • Send letter #2 from the protocol and the questionnaire to participant and ask them to fill it out before the interview if possible •This letter should also include a list of the documents we will be requesting, ask them to collect them ahead of time if possible #4 In-Person •Conduct the case study interview at the agreed time and date •Before leaving the interview, be sure that at a minimum: the questionnaire has been filled out and the needed documents have been collected #5 Letter • Send letter #3 from the protocol thanking the participant for their time and assistance and offer to share the results of the research with them when it is finished 186
From page 189...
... C.6 Sample Letters Letter #1 MEMORANDUM DATE TO: Survey Participant FROM: Keith Molenaar Principal Investigator SUBJECT: NCHRP 10-83 Case Study Thank you for agreeing to participate in the NCHRP 10-83 Research Project case study concerning alternative quality management procedures for highway construction projects utilizing non-traditional contracts. We have enclosed some brief background information about the research project, its objectives, goals, and methods.
From page 190...
... either will suffice. Additionally, are there any online resources we can examine (FTP sites, project websites, etc.)
From page 191...
... Letter #2 MEMORANDUM April 17, 2015 TO: Survey Participant FROM: Keith Molenaar Principal Investigator SUBJECT: NCHRP 10-83 Case Study Questionnaire Thank you again for your assistance with this research effort investigating alternative quality management procedures for highway construction projects utilizing non-traditional contracts. Enclosed is a questionnaire that touches on many of the topics we would like to cover in our in-depth interview.
From page 192...
... Letter #3 MEMORANDUM April 17, 2015 TO: Survey Participant FROM: Keith Molenaar Principal Investigator SUBJECT: NCHRP 10-83 Case Study Follow-Up Thank you for your participation in the NCHRP 10-83 interview process. We recognize that this process is time consuming and very much appreciate your assistance in helping us better understand alternative quality systems in this industry.
From page 193...
... C.7 Questionnaire INTRODUCTION/BACKGROUND: The purpose of this questionnaire is to identify how state highway agencies (SHA) have implemented alternative QA programs and from that baseline, identify commonly used practices for dissemination and use by SHAs that intend to implement alternative procurement on future projects or alternative QA methods in their current program.
From page 194...
... Design deliverable: A product produced by the design-builder's design team that is submitted for review to the agency (i.e. design packages, construction documents, etc.)
From page 195...
... 12. What is the approximate proportion of in-house design versus outsourced design services?
From page 196...
... 3. Original Total Awarded Value of project: $ Final Total Value of project: $ 4.
From page 197...
... Innovative financing Other: Explain 9. Which of the above was the single most significant reason for the delivery method decision on this project?
From page 198...
... 2. Please answer for the case study project.
From page 199...
... For this project who performed the following design quality management tasks? (Check all that apply)
From page 200...
... ☐No ☐ Yes If yes, what is the major difference? Click here to enter text.
From page 201...
... Comments? Click here to enter text.
From page 202...
... 7. What was the biggest quality challenge in the design phase?
From page 203...
... C.8 Case Study Selection Matrix Case Study Selection Matrix Delivery Method Procurement Method # Case Study Name State Est. Value (millions)

Key Terms



This material may be derived from roughly machine-read images, and so is provided only to facilitate research.
More information on Chapter Skim is available.