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Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2011. Resource Manual for Airport In-Terminal Concessions. Washington, DC: The National Academies Press. doi: 10.17226/13326.

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252 Air Transport Association of America (ATA). 2011. Annual Results: U.S. Airlines (table). Washington, DC. www. Accessed April 6, 2011. Airport Revenue News. 2009. Airport Revenue News Fact Book 2009. Palm Beach Gardens, FL: Armbrust Aviation Group. Airports Council International. 2010. ACI World Airport Service Quality Awards 2009 (Media Release). Geneva, Switzerland. Airports Council International-North America Airport Sustainability Committee. 2010. Airport Sustainability: A Holistic Approach to Effective Airport Management. Airports Council International-North America, November. Amsterdam Airport Schiphol. 2010. Traffic Review 2009. February. Atkin, P., A. Hershkowitz, and D. Hoover. 2006. Trash Landings—How Airlines and Airports Can Clean Up Their Recycling Programs. New York: National Resources Defense Council. Atsmon, Y., B. Salsberg, and H. Yamanashi. 2009. Luxury Goods in Japan: Momentary Sigh or Long Sayonara? McKinsey Asia Consumer and Retail Practice, McKinsey & Company. Baskas, H. (2010). “Award-Winning Domestic Airports.” Stuck at the Airport (blog). September 23. http:// Accessed November 2010. Biggs, D. C., M. A. Bol, J. Baker, G. D. Gosling, J. D. Franz, and J. P. Cripwell. 2009. ACRP Report 26: Guidebook for Conducting Airport User Surveys. Washington, DC: Transportation Research Board of the National Academies. Copenhagen Airports A/S. 2010. CPH Group Annual Report 2009. Kastrup, Denmark. Duty Free News International. 2011. The Duty Free and Travel Retail Database and Directory 2010/2011. Croydon, UK: Metropolis Business Media. FAA Forecast and Performance Analysis Division. 2010. Terminal Area Forecast Summary: Fiscal Years 2010–2030. Washington, DC: Office of Aviation Policy and Plans, FAA. FAA. n.d. Compliance Activity Tracking System (CATS), Report 127. Washington, DC. Accessed December 4, 2010. Generation Research. 2010. “Luxury Goods on the Rebound” Travel Retail Executive News Digest, March 30. Incheon International Airport Corporation. 2010. 2010 Annual Report. Incheon, Republic of Korea. July. Jacobs Consultancy, Inc. 2008. Performance Indicators for Airports in the United States—2008. Burlingame, CA. OECD (Organisation for Economic Co-operation and Development), Centre for Tax Policy and Administration. n.d. OECD Tax Database. Port of Portland. (2008). “A Delicious Program: Concessions at PDX.” Portside, Summer 2008. Portland, OR. San Francisco Airport Commission. 2009. “Merchandising Plan for Terminal 2.” Terminal 3 Concessions Outreach Presentation. San Francisco, CA. Schiphol Group. 2010. Facts & Figures 2009. Schiphol, The Netherlands. Stewart, D. R. 2010. “Concession Sales Take Off at Tulsa International Airport.” Tulsa World. August 14. www. U.S. Census Bureau. (2010). “State & County Quickfacts.” Washington, DC. qfd/index.html. U.S. DOT, Office of Small and Disadvantaged Business Utilization. n.d. Official Questions and Answers (Q&A’s) DBE Program Regulation (49 CFR 26). Washington, DC. Accessed November 2010. Vanden Oever, K. V., A. Gittens, S. Warner-Dooley, A. Zaslov, H. Tremont, T. Snipes, and S. Hoerter. (2011). ACRP Report 33: Guidebook for Developing and Managing Airport Contracts. Washington, DC: Transporta- tion Research Board of the National Academies. References

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TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs.

The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices.

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