National Academies Press: OpenBook

Paratransit Manager's Skills, Qualifications, and Needs (2007)

Chapter: Appendix B - Synthesis Survey Questionnaire

« Previous: Appendix A - Press Release
Page 34
Suggested Citation:"Appendix B - Synthesis Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2007. Paratransit Manager's Skills, Qualifications, and Needs. Washington, DC: The National Academies Press. doi: 10.17226/14120.
×
Page 34
Page 35
Suggested Citation:"Appendix B - Synthesis Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2007. Paratransit Manager's Skills, Qualifications, and Needs. Washington, DC: The National Academies Press. doi: 10.17226/14120.
×
Page 35
Page 36
Suggested Citation:"Appendix B - Synthesis Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2007. Paratransit Manager's Skills, Qualifications, and Needs. Washington, DC: The National Academies Press. doi: 10.17226/14120.
×
Page 36
Page 37
Suggested Citation:"Appendix B - Synthesis Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2007. Paratransit Manager's Skills, Qualifications, and Needs. Washington, DC: The National Academies Press. doi: 10.17226/14120.
×
Page 37
Page 38
Suggested Citation:"Appendix B - Synthesis Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2007. Paratransit Manager's Skills, Qualifications, and Needs. Washington, DC: The National Academies Press. doi: 10.17226/14120.
×
Page 38
Page 39
Suggested Citation:"Appendix B - Synthesis Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2007. Paratransit Manager's Skills, Qualifications, and Needs. Washington, DC: The National Academies Press. doi: 10.17226/14120.
×
Page 39
Page 40
Suggested Citation:"Appendix B - Synthesis Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2007. Paratransit Manager's Skills, Qualifications, and Needs. Washington, DC: The National Academies Press. doi: 10.17226/14120.
×
Page 40
Page 41
Suggested Citation:"Appendix B - Synthesis Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2007. Paratransit Manager's Skills, Qualifications, and Needs. Washington, DC: The National Academies Press. doi: 10.17226/14120.
×
Page 41
Page 42
Suggested Citation:"Appendix B - Synthesis Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2007. Paratransit Manager's Skills, Qualifications, and Needs. Washington, DC: The National Academies Press. doi: 10.17226/14120.
×
Page 42

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

34 APPENDIX B Synthesis Survey Questionnaire TRANSIT COOPERATIVE RESEARCH PROGRAM Synthesis Project J-7, Topic SF-12 PARATRANSIT MANAGERS’ SKILLS, QUALIFICATIONS, AND NEEDS Purpose: The objective of this synthesis is to document the current state-of-the-practice in paratransit managers’ skills, qualifications, and needs. For the purposes of this study, paratransit is defined as the full range of demand-responsive services, including ADA complementary, general public dial-a-ride, and human service transportation. Transit managers, policy makers, educators, trainers, human resource directors, and stakeholders, as well as current and future paratransit professionals, would find the results valuable in determining action steps needed to enhance the profession and paratransit service delivery. Please call the number at the end of this survey if you have any questions concerning the questionnaire. The final results will be synthesized into a report available from the Transportation Research Board (TRB). Thank you for taking the time to complete this questionnaire. Submission Instructions The highest-ranking person in your agency with direct responsibility for paratransit service delivery should complete this survey. This may be a direct employee or a contractor. Please complete the online survey by January 31, 2007, following the instructions provided on the transmittal e-mail. We also ask that you provide copies of the following documents if they are available: Paratransit Manager Job Description (for employee and/or contractor, if applicable) Agency Organization Chart Agency Pay Scale Paratransit Manager’s Resume Paratransit Accessibility Advisory Committee Roster Please e-mail or mail these documents to the project manager at the address below: John Potts The DMP Group 2423 Killdeer Street New Orleans, LA 70122 (504) 282-7949 or e-mail trbparatransitstudy@thedmpgroup.com General Information Agency name: __________________________________________ Address: _______________________________________________ City/state/zip code: _______________________________________ Person completing the survey: ______________________________ Title: __________________________________________________ Contact phone no.: ( ) ___________________________________ Contact fax no.: ( ) ______________________________________ Contact e-mail address: ____________________________________ Agency website address: ________________________________

35 Agency Characteristics 1. Agency’s service area (square miles) _____________ 2. Total population of service area _________________ 3. Number of paid paratransit employees: Full-time _______ Part-time ________ 4. Number of volunteers _____________ 5. Number of paratransit vehicles ______________ 6. Annual paratransit ridership ______________ 7. What technologies does your paratransit operation currently use? Check all that apply. Computer scheduling software Computer dispatching software Automatic vehicle location (AVL) Mobile data computers (MDCs) or mobile data terminals (MDTs) Other, please describe: __________________________________ 8. Current annual agency paratransit operating budget $________________ 9. What types of paratransit services are provided by your agency? Check all that apply. ADA complementary paratransit General public dial-a-ride Human service transportation (including programs funded for Medicaid, mental health, developmental disabilities, etc.) 10. What categories of paratransit passengers does your agency transport? Check all that apply. ADA complementary paratransit eligible passengers General public passengers Elderly passengers Medicaid clients Older adults with service funded by Title III of the Older Americans Act or other human service funding programs Children, including Head Start participants Job Access and Reverse Commute (JARC) Persons with disabilities who may not be eligible for ADA paratransit services Other, please specify: __________________________________________________ 11. Is your organization: Public Private, not for profit Private, for profit

36 12. Is your paratransit manager: Agency employee Contractor 13. Please indicate for each function if it is performed by employees of the agency, contracted broker, or contracted operator employees: Function Agency Employee Contract Broker Contract Operator Advance reservations Same-day changes Scheduling Dispatching Vehicle operations Customer complaints Other, please specify: ____________________ 14. Does the paratransit manager job have a position description? No Yes, please provide the following from the position description: Years of experience ________________ Years of supervisory/management experience _______________ Education ________________ Training/certification ______________ Specialized skills, please specify: _________________ 15. What is the starting salary, as stated in the position description? None/volunteer $50,000–$59,999 Below $29,999 $60,000–$74,999 $30,000–$39,999 $75,000–$99,999 $40,000–$49,999 Over $100,000 16. Which of the following best describes your position with the agency receiving this survey? Paratransit manager or the highest ranking person in your agency with direct responsibility for paratransit service delivery (answer all remaining questions) General manager or CEO (ONLY answer Questions 34–38) Paratransit advisory committee member (ONLY answer Questions 34–38) Note: If You Are Not the Paratransit Manager Please Skip Ahead To Question 34 on Page 7

37 The Following Questions Should Be Answered by the Current Paratransit Manager Describing His/Her Background and Experience. 17. What is your current job title? _________________________ 18. What is the title of the person to whom you report? _____________________________ 19. On what date did you start this position? _________________(mm/dd/yyyy) 20. How were you recruited for the position? Internal posting/promotion External—Other paratransit agency External—No paratransit experience Other, please specify: _________________ 21. What attracted you to the position? Promotion to larger agency Internal promotion Challenge Pay Other, please specify: ________________ 22. What is the highest level of formal education that you have completed? Some high school Associate’s Degree (community college) High school or GED Bachelor’s Degree (college or university) Some college Graduate school 23. If you attended college, what best describes your major or area of study? Transportation Accounting Planning Computer Science Business/Management Psychology Public Administration Social Work Marketing Other, please specify: _________________ 24. How many years of experience in passenger transportation did you have before you took this position?

38 0–3 years 3–5 years 5–10 years 10–20 years More than 20 years 25. Please list the titles of the last three jobs you held befor e you took this position: Descriptive Position Title Employer Years in Position (e.g., 1990–1995) Annual Salary 26. What is y our current annual salary? None/volunteer $50,000–$59,999 Below $29,999 $60,000–$74,999 $30,000–$39,999 $75,000–$99,999 $40,000–$49,999 Over $100,000 The Following Questions Pertain to Training and/or Certification of the Curren t Paratransit Manager. 27. Have you received training in the following skills during the past five years? Check all that apply. Custom er service Management and supervision Scheduling Dealing with boards Oral co mm unications Sexual harassm ent EEO/ADA/Title VI Perform ance evaluations Safe driving Labor negotiations Total Quality Management Sensitivity Media relations Written co mm unication Team building Other:____________________________________________ Ti me ma nage me nt 28. Have you participated in any of the following paratransit training sem inars in the past five years? Check all that apply. National Transit Institute (NTI) Paratransit Scheduling and Dispatching Fundam entals Managing the Cost of ADA Paratransit Services Com prehensive ADA Paratransit Eligibility Other NTI Course, please specify: ___________________________________ Easter Seals Project ACTION (ESPA) Mobility Planning Services Institute People on the Move ESPA Distance Learning (teleconferences on specific topics with guest speakers)

39 Other ESPA course, please specify: __________________________________ Community Transportation Association of America (CTAA) Certified Community Transit Manager (CCTM) Passenger Service and Safety (PASS) Certified Community Transit Supervisor (CCTS) Professional Dispatch and Scheduling (PDS) Other CTAA course, please specify: _________________________________ 29. Have you attended or participated in workshops or panels on paratransit topics sponsored by the following organizations ? Check all that apply . Transportation Research Board (TRB) TRANSED—International Conference on Mobility and Transport for Elderly and Disabled Persons Annual Meeting (held annually in January in Washington, D.C.) National Rural Public and Intercity Bus Transportation Conference Other TRB m eeting, please specify: ________________________________ American Public Transportation Association (APTA) Bus and Paratransit Conference Annual Meeting Webinar, please specify : _____________ Other APTA m eeting, please specify: _______________________________ Community Transportation Association of America (CTAA) Annual Expo Institute on Transportation Coordination Faith Based Summit Other CTAA m eeting, please specify: _______________________________ 30. Have you ever enrolled in a transportation degree program at a DOT-sponsored University Transportation Center (UTC)? No Yes, please specify which UTC and your field of study: _____________________ 31. Are you currently enrolled in or have you com pleted any training program or workshop on paratransit topics not sponsored by any of the previously men tioned organizations? No Yes, please specify: _____________________ 32. Do you currently hold a certification or license in any field? No

40 Yes, please specify: _____________________ 33. If you have not had any training or professional development in the past year, please explain why not: No agency funds available for training No tim e to take off for training No alternate staff to replace me I am not aware of training opportunities My manager does not believe training is needed I do not believe training is needed Other, please explain: ________________________________ The Following Questions Pertain to Skills Desired for Paratransit Managers and Advice Offered to Future Paratransit Managers. ALL Respondents Should Answer the Following Questions. 34. Please rank the importance of the following skills in a paratransit manager: Skills Required of Paratransit Managers Im portance (1= Not Im portant, 5= Very Im portant) Com puterized Scheduling 1 2 3 4 5 Manual Scheduling 1 2 3 4 5 Management and Supervision 1 2 3 4 5 Prior Experience as Paratransit Driver 1 2 3 4 5 Prior Experience as Paratransit Reservationist 1 2 3 4 5 Sensitivity Skills (persons with disabilities) 1 2 3 4 5 Custom er Relations 1 2 3 4 5 Written Co mm unication 1 2 3 4 5 Oral Co mm unication 1 2 3 4 5 Decision Making 1 2 3 4 5 Working with Boards and Co mm ittees 1 2 3 4 5 Dealing with the Media 1 2 3 4 5 Safe Driving Practices 1 2 3 4 5 Labor Relations 1 2 3 4 5 Tim e Management 1 2 3 4 5 Affirm ative Action 1 2 3 4 5 Ethics 1 2 3 4 5 Other 1 2 3 4 5 Other 1 2 3 4 5 35. What additional skills would you like to have to im prove your effectiveness or that of your paratransit ma nager? Check all that apply. Custom er service Management and supervision Scheduling Dealing with boards Oral co mm unications Sexual harassm ent EEO/ADA/Title VI Perform ance evaluations Safe driving Labor negotiations Total Quality Management Sensitivity Media relations Written co mm unication Team building Other: ____________________________________________ Ti me ma nage me nt

41 36. What additional training and/or certification would you like to receive or have your paratransit ma nager receive to improve his/her effectiveness? National Transit Institute (NTI) Paratransit Scheduling and Dispatching Fundamentals Managing the Cost of ADA Paratransit Services Com prehensive ADA Paratransit Eligibility Other NTI course, please specify: ___________________________________ Easter Seals Project ACTION (ESPA) Mobility Planning Services Institute People on the Move ESPA Distance Learning (teleconferences on specific topics with guest speakers) Other ESPA course, please specify: _________________________________ Community Transportation Association of America (CTAA) Certified Community Transit Manager (CCTM) Passenger Service and Safety (PASS) Certified Community Transit Supervisor (CCTS) Professional Dispatch and Scheduling (PDS) Other CTAA course, please specify: _________________________________ General Management/Supervisory Skills Trainin g Written Co mm unication Oral Co mm unication Decision Making Working with Boards and Co mmitt ees Dealing with the Media/Public Relations Labor Relations Ti me Management Affirm ative Action Ethics Other, please specify: ____________________________________________ 37. Do you think that a paratransit ma nager of an agency sim ilar to yours should be required to have a college degree? No Yes, please identify which area of study is mo st desirable: Transportation Accounting Planning Com puter Science Business/Management Psychology Public Adm inistration Social Work Marketing Other, please specify: ______________ 38. What advice or guidance would y ou offer to future or aspiring paratransit ma nagers to help them be mo re effective and increase the status and tenure of paratransit ma nagers?

42 __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ PLEASE RETURN THE COMPLETED QUESTIONNAIRE AND OTHER MATERIALS (see list on page 1 of the survey) BY JANUARY 31, 2007 TO: The DMP Group 2423 Killdeer Street New Orleans, LA 70122-4315 504-282-7949 (phone and fax) THANK YOU FOR YOUR PARTICIPATION!

Next: Appendix C - Survey Respondents »
Paratransit Manager's Skills, Qualifications, and Needs Get This Book
×
 Paratransit Manager's Skills, Qualifications, and Needs
MyNAP members save 10% online.
Login or Register to save!
Download Free PDF

TRB's Transit Cooperative Research Program (TCRP) Synthesis 71: Paratransit Manager's Skills, Qualifications, and Needs examines current requirements for being a paratransit manager and actual experiences of current paratransit managers in their positions. The synthesis is designed to help enhance the paratransit management profession and paratransit service delivery.

READ FREE ONLINE

  1. ×

    Welcome to OpenBook!

    You're looking at OpenBook, NAP.edu's online reading room since 1999. Based on feedback from you, our users, we've made some improvements that make it easier than ever to read thousands of publications on our website.

    Do you want to take a quick tour of the OpenBook's features?

    No Thanks Take a Tour »
  2. ×

    Show this book's table of contents, where you can jump to any chapter by name.

    « Back Next »
  3. ×

    ...or use these buttons to go back to the previous chapter or skip to the next one.

    « Back Next »
  4. ×

    Jump up to the previous page or down to the next one. Also, you can type in a page number and press Enter to go directly to that page in the book.

    « Back Next »
  5. ×

    To search the entire text of this book, type in your search term here and press Enter.

    « Back Next »
  6. ×

    Share a link to this book page on your preferred social network or via email.

    « Back Next »
  7. ×

    View our suggested citation for this chapter.

    « Back Next »
  8. ×

    Ready to take your reading offline? Click here to buy this book in print or download it as a free PDF, if available.

    « Back Next »
Stay Connected!