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A P P E N D I X G Sample Contracts Sample commercial ground transportation contracts from the following airports are provided for reference: 1. Fort Lauderdale-Hollywood International Airport 2. Northwest Arkansas Regional Airport 3. Raleigh-Durham International Airport 4. Seattle-Tacoma International Airport 5. Washington Dulles International Airport G-1
Taxicab Management and Operating Plan Fort Lauderdale-Hollywood International Airport G-2
May 1, 2012 08 Fall Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 2 4/9/12 Contents FLL TAXICAB PROGRAM _____________________________________________ 5 AGREEMENT WITH BROWARD COUNTY ______________________________________ 5 FLL TAXICAB PROGRAM ___________________________________________________ 5 Eligibility ______________________________________________________________ 5 Registration/Enrollment Requirements _____________________________________ 5 ParticipationâDecal/Sticker(s)/Proximity Card _______________________________ 6 Authorized Taxicab Drivers Orientation and Training __________________________ 7 Taxicab Inspection ______________________________________________________ 8 Taxicab Trip Fee ________________________________________________________ 9 Security Deposit(s) _____________________________________________________ 10 Replacement Taxicabs __________________________________________________ 11 HOLDING LOT POLICIES AND PROCEDURES __________________________________ 12 Site Plan _____________________________________________________________ 12 Dispatch Staffing ______________________________________________________ 12 Authorized Vehicles Only ________________________________________________ 12 Terminals Access through Holding Lot _____________________________________ 12 âFirst-In/First Outâ _____________________________________________________ 12 Roadways ____________________________________________________________ 12 Entry ________________________________________________________________ 12 Queue _______________________________________________________________ 13 Dispatch _____________________________________________________________ 13 Routing Plan __________________________________________________________ 13 Proximity Card Reader/Ticket âSpitterâ â Malfunctions in Ticket Supply _________ 13 Disabled Taxicabs ______________________________________________________ 14 Taxicabs Exiting Holding Lot Without Trip __________________________________ 14 Monitoring Commercial Vehicles and Vendors ______________________________ 14 Vehicle Observations ___________________________________________________ 14 Food Vendors _________________________________________________________ 14 Monitoring Maintenance ________________________________________________ 15 Rules of Conduct for Holding Lot Dispatchers ________________________________ 15 Rules of Conduct for Taxicab Drivers _______________________________________ 16 TERMINALS DISPATCH POLICIES AND PROCEDURES ___________________________ 18 GTAs ________________________________________________________________ 18 Loading Zones _________________________________________________________ 18 Hours ________________________________________________________________ 18 Taxicab Dispatchers Training _____________________________________________ 18 Taxicab Queuing _______________________________________________________ 18 Requesting ___________________________________________________________ 18 Staging ______________________________________________________________ 19
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 3 4/9/12 Taxicab Loading _______________________________________________________ 19 Passenger Queuing and Loading __________________________________________ 20 Tickets and Inspection __________________________________________________ 20 Luggage ______________________________________________________________ 21 Gratuities ____________________________________________________________ 21 Disabled Vehicles ______________________________________________________ 21 Drop-offs _____________________________________________________________ 21 Taxicabs Exiting Terminal without Trip _____________________________________ 21 Rules of Conduct for Taxicab Dispatchers ___________________________________ 21 Taxicab Driver Issues/Violations/Discipline _________________________________ 22 Dispatch Tickets _______________________________________________________ 23 Taxicab Dispatch Booths ________________________________________________ 23 Maintenance __________________________________________________________ 23 Taxicab Dispatch Shift Log _______________________________________________ 23 Roadway and Sidewalk Monitoring________________________________________ 23 FLL INFORMATION BOOTH PROGRAM ______________________________________ 24 FLL CURBSIDE COORDINATOR PROGRAM ___________________________________ 24 FLL CRUISE BUS PROGRAM _______________________________________________ 24 FLL GENERAL POLICIES AND PROCEDURES ___________________________________ 25 Facilities _____________________________________________________________ 25 Maintenance __________________________________________________________ 25 Service Vehicles _______________________________________________________ 26 Lost and Found Procedures ______________________________________________ 26 Incidents/Complaints ___________________________________________________ 26 Communications Plan __________________________________________________ 27 HUMAN RESOURCES ____________________________________________________ 28 Organizational Chart ___________________________________________________ 28 Job Descriptions _______________________________________________________ 28 Employee Handbook ___________________________________________________ 28 Recruiting ____________________________________________________________ 28 Background Checks ____________________________________________________ 28 Controlled Substances Policy _____________________________________________ 29 Wages and Benefits ____________________________________________________ 29 Uniforms; Grooming; Photo Identification __________________________________ 29 Return of Company Property _____________________________________________ 30 Orientation/Training ___________________________________________________ 30 NAPM ENTERPRISES _____________________________________________________ 32 ACDBE Subcontractor ___________________________________________________ 32 FIREWALL _____________________________________________________________ 34
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 4 4/9/12 APPENDICES APPENDIX A: BROWARD COUNTY ORDINANCE 22.5 APPENDIX B: FLL TAXICAB PROGRAM APPLICATION APPENDIX C: FLL TAXICAB PROGRAM CONTRACT APPENDIX D: FLL TAXICAB DRIVERS APPLICATION APPENDIX E: FLL TAXICAB DRIVERS ORIENTATION AND TRAINING GUIDE APPENDIX F: ACKNOWLEDGEMENT AND AGREEMENT/CERTIFICATE OF TRAINING APPENDIX G: FLL VEHICLE INSPECTION REPORT APPENDIX H: FLL TAXICAB PROGRAM REGISTRATION CHECKLIST APPENDIX I: HOLDING LOT SITE PLAN APPENDIX J: ROUTING PLAN APPENDIX K: TAXICAB DISPATCHER TRAINING APPENDIX L: ORGANIZATIONAL CHART APPENDIX M: JOB DESCRIPTIONS APPENDIX N: EMPLOYEE MANUAL APPENDIX O: GLOSSARY
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 5 4/9/12 AGREEMENT WITH BROWARD COUNTY SP Plus Curbside Management Joint Venture will provide ground transportation management services at Fort Lauderdale-Hollywood International Airport pursuant to the terms and conditions set forth in the Agreement between Broward County, Florida and SP Plus Curbside Management Joint Venture for Ground Transportation Management services dated December 13, 2011 (the âMaster Agreementâ). To the extent of any inconsistencies or conflicts between the terms and conditions set forth in the Master Agreement and those set forth below in this Management and Operating Plan, or those set forth in the Agreements entered into between the Joint Venture and commercial vehicle operators and/or dispatch companies, the terms and conditions set forth in the Master Agreement shall govern and control. FLL TAXICAB PROGRAM Only taxicabs properly registered under the FLL Taxicab Program are permitted to pick-up passengers at Fort Lauderdale-Hollywood International Airport (FLL). Eligibility Any Taxicab Operator who: ïµ Holds a valid Broward County Permit(s) (Certificate(s) of Public Convenience and Necessity) under Broward County Ordinance 22 ½ (see Appendix A) and ïµ Is affiliated with or serves as a taxicab âDispatch Companyâ is eligible to participate in the FLL Taxicab Program. Registration/Enrollment Requirements To participate in the FLL Taxicab Program, effective May 1 of each year, an eligible Taxicab Operator must: ïµ Fully complete and sign a FLL Taxicab Program Application (see Appendix B) ïµ Sign a FLL Taxicab Program Contract (see Appendix C) that: ïµ Also is to be signed by the Dispatch Company ïµ Identifies all vehicles/Permits held by the Taxicab Operator to be registered under the FLL Taxicab Program ïµ Identifies all properly (Hack) licensed drivers who are authorized to operate the subject taxicab(s) ïµ Contains FLL Taxicab Program Policies and Procedures, Rules and Regulations, Code of Conduct, etc. ïµ Commits the Taxicab Operator and Dispatch Company to pay all FLL Taxicab Program fees and remit all required deposits
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 6 4/9/12 ïµ Provide the following documents: ïµ Taxicab Operatorâs valid Broward County Permit(s) ïµ Valid Chauffeurâs (Hack) Licenses for all authorized (Contract listed) Taxicab Drivers ïµ Certificate of Insurance naming Broward County and SP Plus Curbside Management Joint Venture as additional named insureds ïµ All authorized Taxicab Drivers of the Taxicab Operatorâs registered vehicle(s) must complete an FLL Taxicab Program Drivers Application (see Appendix D) and participate in the FLL Taxicab Program Taxicab Drivers Orientation and Training (see below and Appendix E for Orientation and Training Guide) ïµ Upon completion of Training, each authorized Taxicab Driver must sign an Acknowledgement and Agreement following which a Certificate of Training will be issued (see Appendix F) ïµ Pass a FLL Taxicab Program Vehicle Inspection(s) (see below and Appendix G) ïµ Inspection sites to be determined and communicated ïµ Pay an Annual Decal Fee of $50 per vehicle (amount subject to adjustment by Broward County) ïµ Remit a Security Deposit of $364 in cash per vehicle (initial registration only) (amount subject to adjustment by Broward County) Accommodations will be made for out-of-town or otherwise unavailable Taxicab Operator(s) to act through legally authorized representatives (e.g. by Power-of-Attorney) in connection with the registration/enrollment process. Taxicab Operators may withdraw from the FLL Taxicab Program at any time, provided that no fees or other amounts are owed by the Taxicab Operator at the time of withdrawal. Following withdrawal, applicable Security Deposit(s) will be refunded by Broward County. Taxicab Operators may re-register at any time provided that all Registration/Enrollment Requirements are satisfied including but not limited to (for each taxicab) a new Annual Decal Fee is paid and a new Security Deposit is remitted. Re-registration may not occur more than once per year (May 1 â April 30). ParticipationâDecal/Sticker(s)/Proximity Card Once the eligible Taxicab Operator satisfies all the above Registration/Enrollment Requirements, the Taxicab Operator and his/her authorized vehicle(s) may participate in the FLL Taxicab Program (see Appendix H for FLL Taxicab Program Registration Checklist). SP Plus Curbside Joint Venture then will issue to the Taxicab Operator: ïµ A Broward County Aviation Department (BCAD) authorized, numbered FLL Taxicab Program Decal to be placed in the lower right corner (passenger side) of each vehicleâs front windshield ïµ Program Stickers as required to be placed on the front side of the Hack License of each authorized Taxicab Driver (as listed in the Taxicab Operatorâs Contract and who has completed Orientation and Training) of the Taxicab Operatorâs vehicle(s) ïµ Proximity Card(s) (one for each registered vehicle) for access to the Commercial Vehicle Holding Lot (Holding Lot) and for billing purposes (discussed below).
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 7 4/9/12 Decals and Stickers will be reissued (and must be reapplied) annually effective May 1. Proximity Cards will be reauthorized, but not reissued, annually as of May 1. All Decals, Stickers and Proximity Cards will be distributed at the Joint Venture Administration and Operations Center. Unissued Decals and Stickers will be held in safekeeping and distributed at the Administration and Operations Center. The Joint Venture will maintain registers of all issued Decals, Stickers and Proximity Cards. Authorized Taxicab Drivers Orientation and Training Authorized Taxicab Drivers Orientation/Training will be conducted annually during the month of April (periodic training classes also can be scheduled through the Joint Venture Project Administrator). Subjects include (but are not limited to): ïµ Airport overview ïµ Internal, feeder and ancillary roadways ïµ Arrivals and Departures levels ïµ Ground Transportation Areas (GTAs); Taxicab Loading Zones (Loading Zones) ïµ Traffic patterns ïµ Terminals and airlines ïµ Commercial vehicles (loading and drop-off zones, etc.) ï¨ Shared-ride vans and limousines ï¨ Pre-arranged vehicles ï¨ Cruise and other charter buses ï¨ FLL buses (Rental Car Shuttles, Employee Shuttles, Circulators, etc.) ï¨ Transit buses ï¨ Courtesy shuttles ï¨ Others ïµ Routing from Holding Lot to Terminals ïµ Holding Lot Dispatch Policies, Procedures, Rules and Regulations ïµ Terminal Dispatch Policies, Procedures, Rules and Regulations ïµ GTAs ïµ Loading Zones ïµ Departure Level ïµ Special needs passengers
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 8 4/9/12 ïµ Rules and Regulations ïµ Broward County ïµ FLL ïµ SP Plus Curbside Management Joint Venture ïµ Customer Service ïµ SP Plus âThree Keysâ and training/safety modules ïµ âSunsational Customer Serviceâ ïµ Violations and consequences Taxicab Inspection Inasmuch as Taxicabs are required to pass a comprehensive mechanical and safety inspection by Broward County, Taxicab inspection under the FLL Taxicab Program will be limited to visual inspection only. ïµ Taxicab inspections will be conducted annually during the month of April. Inspections also can be scheduled through the Joint Venture Project Administrator. ïµ Findings of all inspections will be documented on the Vehicle Inspection Report. Vehicles failing the inspection will be prohibited from operating under the FLL Taxicab Program. Following corrective action(s), a taxicab may be re-inspected. Elements of the visual inspection include determination that: ïµ No excessive engine smoke is detected ïµ Doors operate easily and close securely ïµ Windshield wipers work properly ïµ Turn signals work properly ïµ Horn works properly ïµ Air-conditioning works properly ïµ No visible tire damage or excessive wear ïµ Vehicle is clean and presentable ïµ Body is free of significant dents and damage (including bumpers, front spoiler/shroud) ïµ Vehicle has adequate trunk/storage space which is free of clutter ïµ Seat covers, headliner, floor coverings are free of significant rips, tears, holes and cigarette burns ïµ Taxicab number is same as on Permit ïµ Taxicab color scheme is consistent with Dispatch Companyâs ïµ Windshield and glass are free of major cracks and chips
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 9 4/9/12 ïµ Headlamps, brake lights and tail lights are in working order ïµ Seatbelts (one for each passenger seat) are in proper working order ïµ Taximeter is operational, illuminated, functions in coordination with telltale lights Joint Venture Dispatchers also will conduct visual inspections of taxicabs accessing the Holding Lot and Loading Zones to ensure compliance with the Airportâs and the above standards. Taxicab Trip Fee ïµ A per-trip dispatch fee (âTrip Feeâ), currently $3.50, will be paid by the Dispatch Company/Taxicab Operator. The Trip Fee will be charged only for FLL pickups; there is no charge for taxicab drop-offs at FLL (all drop-offs should be made on the Departure [upper] Level). ïµ A Trip Fee will be charged upon a taxicabâs entry into the Holding Lot. In order to access the Holding Lot, the Taxicab Operator will pass the Proximity Card near the electronic card reader, which will record the entry as a chargeable trip. In the event the card reader is not functioning, the Holding Lot Dispatcher will record the trip manually in the Holding Lot Shift Log. In those rare instances in which taxicabs are authorized to proceed directly to the Terminals and are directed not to first access the Holding Lot, Terminals Taxicab Dispatchers will record the trip manually in the Taxicab Dispatch Shift Log. ïµ It is Broward Countyâs intention to implement an Automated Vehicle Identification (AVI) System at the earliest possible time, which event will necessitate revised procedures for recording trips. ïµ The Dispatch Company and the Taxicab Operator are jointly and severally responsible for all Trip Fees and for maintaining the Security Deposits. ïµ Based upon monthly reports generated through the card reader, the Joint Venture will generate and send monthly invoices to each Dispatch Company (only). Invoices will detail the number of trips made by each taxicab under each Dispatch Companyâs umbrella (as listed in the Contract) during the preceding month and set forth the aggregate Trip Fees payable. Invoices are to be sent by the 5th day of each month. Broward County will concomitantly be furnished a summary of all invoices. ïµ Payments are due no later than the 25th day of the same month the invoice is forwarded. Payments are to be gross, without deduction or offset of any kind, by check payable to SP Plus Curbside Management Joint Venture (in behalf of Broward County) and forwarded to the address specified on the invoice. Credit card payments also will be accepted (details provided upon request). ïµ If any Dispatch Company fails to remit full payment by said date, SP Plus Curbside Management Joint Venture will so notify the Taxicab Operator by email and regular mail. ïµ If full payment of any invoice is not received by the last day of the month in which the invoice is dated and sent: ï¨ The Taxicab Operatorsâ/Dispatch Companyâs Security Deposit(s) will be applied against the deficit
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 10 4/9/12 ï¨ The Taxicab Operatorsâ/Dispatch Companyâs privileges under the FLL Taxicab Program will be suspended immediately and his/her/their Proximity Card(s) will be deactivated ï¨ The Dispatch Company will be so notified (of the Proximity Card deactivation) by email and by certified or registered letter, thereby affording additional notice and demand for payment. ï¨ Interest at the rate of 18% per annum will be charged on all unpaid amounts ï¨ If full payment remains unpaid by the 15th day of the month following the date due, SP Plus Curbside Management Joint Venture will so advise Broward County. SP Plus Curbside Management Joint Venture and Broward County reserve all rights to take all actions necessary by any means deemed appropriate to collect delinquent accounts ï¨ Program privileges will be reinstated and the Proximity Card(s) reactivated when: ï¨ The outstanding balance (including accrued interest) has been paid in full; and ï¨ The Security Deposit(s) has/have been fully replenished ï¨ Provided however, if a Taxicab Operatorâs/Dispatch Companyâs Program privileges have been suspended three times in any one year period, then such Taxicab Operatorâs/Dispatch Companyâs Program privileges will not be eligible for reinstatement for a period of one year from the date of reinstatement eligibility (all fees paid). ïµ The Joint Venture will remit to Broward County all amounts received by it in behalf of Broward County by the 10th day of the immediately following month. SP Plus Curbside Management Joint Venture is acting as the agent for Broward County in connection with the billing and collection of trip fees and is not the guarantor of payment thereof. Security Deposit(s) ïµ A Security Deposit, currently $364 per vehicle, must be remitted to SP Plus Curbside Management Joint Venture. The Joint Venture will remit all Security Deposits to Broward County. ïµ Recognizing and appreciating that on May 1, 2012, Taxicab Operators may have on deposit with B&L Service, Inc., the preceding manager of the taxi starter system at the Airport, a security deposit of $364 per vehicle (being the same amount as the Security Deposit currently required under the FLL Taxicab Program), the Joint Venture, with Broward County approval, will afford a start-up accommodation and will require that the Security Deposit be remitted no later than June 30, 2012. B&L has committed to coordinate with Taxicab Operators to arrange for transfer of Security Deposits directly to SP Plus Curbside Management Joint Venture in behalf of Broward County.
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 11 4/9/12 Replacement Taxicabs In order to substitute a taxicab, the Taxicab Operator: ïµ Must present Broward County-issued documentation showing that the replacement taxicab is properly permitted ïµ Must provide a Certificate of Insurance covering the replacement taxicab ïµ Must pass an FLL Taxicab inspection ïµ Return the Decal (or remnants thereof) from the replaced taxicab Thereafter, a replacement Decal will be issued.
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 12 4/9/12 Holding Lot Policies and Procedures Site Plan ïµ See Appendix I for Holding Lot Site Plan ïµ Circulation and queuing patterns in the Holding Lot will be modified periodically to accommodate entry/exit site modifications as well as operational redesign Dispatch Staffing The Holding Lot will be staffed 24 hours per day by Holding Lot Dispatchers employed by NAPM Enterprises, Inc. Holding Lot Dispatchers are responsible for the safe and orderly queuing and dispatching of taxicabs in and from the Holding Lot to GTAs and Loading Zones as well as monitoring the Holding Lot activities of other permitted commercial vehicles and vendors (e.g., mobile food trucks). Authorized Vehicles Only Only FLL Taxicab Program Decaled Taxicabs, BCAD authorized commercial vehicles and permitted vendors (e.g., Food Vendors) are authorized to access the Holding Lot. Terminals Access through Holding Lot Unless otherwise specifically directed by Joint Venture personnel (e.g., in instances when Taxicabs are authorized and directed to proceed directly to the Terminals without first accessing the Holding Lot), all taxicabs must be dispatched from the Holding Lot. âFirst-In/First Outâ Taxicabs will be dispatched on a âFirst-In/First-Outâ basis only. No favoritism of any sort will be tolerated. Roadways ïµ Taxicabs are to use designated routes/roadways to access the Holding Lot ïµ No parking or dwelling on public roadways or Holding Lot driveway/approach ïµ No use of horns ïµ Maintain safe speed and spacing at all times Entry Taxicabs are to enter the Holding Lot only through the entry gate, using the Proximity Card Reader to raise the gate.
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 13 4/9/12 In the event the card reader is not functioning, the Holding Lot Dispatcher will record the taxicabâs entry (taxicab number, time and date) in the Holding Lot Shift Log, and raise the gate or otherwise signal that the taxicab may enter. Queue Taxicabs will be instructed to pull into the next queue position (in line/in âlastâ column) ïµ Engines to be turned off ïµ Doors and trunk to be closed ïµ Blaring radios not permitted ïµ Taxicab Drivers to remain alert and in reasonable proximity to their taxicabs Dispatch ïµ Holding Lot Dispatchers will be advised by radio by Taxicab Dispatchers and/or Supervisor of the need for taxicabs at the Terminals ïµ Dispatchers then will call the number of taxicabs required to be dispatched (by column, or by number within column) over loudspeaker ïµ Taxicabs summoned will proceed (pull forward) slowly, safely and in order to the Holding Lot exit ïµ At the exit, the Holding Lot Dispatcher will issue a machine-dispensed time-stamped ticket on which the Dispatcher will write the taxicab number and GTA/Terminal to which the taxicab is to proceed. In the event the ticket machine malfunctions, the Holding Lot Dispatcher will dispense the tickets manually and write the time and date of dispatch on the ticket (in addition to the taxicab number and GTA/Terminal number) Routing Plan ïµ See Appendix J for Routing Plan ïµ Routing plans will be modified periodically to accommodate construction and other extraordinary events Proximity Card Reader/Ticket âSpitterâ â Malfunctions in Ticket Supply ïµ In the event the Proximity Card Reader or the ticket-dispensing machine fails to function or function properly, the Holding Lot Dispatcher will immediately report the same to the Supervisor by radio. The Supervisor then will advise BCAD which is responsible for repairs. Until repaired, the Holding Lot Dispatcher will control access and record taxicab entries manually. ïµ The above events will be reported in the Holding Lot Shift Log. ïµ The AM Supervisor is responsible for ensuring that an adequate supply of dispatch tickets is available at the Holding Lot Booth. Ticket supply will be kept in safekeeping at the Joint Ventureâs Administration and Operations Center.
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 14 4/9/12 Disabled Taxicabs Holding Lot Dispatchers will report any disabled taxicab by radio to the Supervisor. The Supervisor shall immediately notify the Dispatch Company and request that the taxicab be towed or otherwise removed from the Holding Lot as soon as possible. Dispatchers and Supervisors are not to jump-start, push, enter or otherwise handle or touch a taxicab. In the event a disabled taxicab is not removed from the Holding Lot within 90 minutes, the Holding Lot Dispatcher will so notify the Supervisor who will arrange for the taxicab to be towed at the Taxicab Operatorâs expense. Disabled vehicles are to be reported on the Holding Lot Shift Log. Taxicabs Exiting Holding Lot Without Trip In the event a Taxicab Driver wishes to exit the Holding Lot without pulling a trip ticket (electing not to pick-up at the Airport), he/she will so advise the Holding Lot Dispatcher who will record the (non-revenue) exit in the Holding Lot Shift Log and Taxicab Operator/Dispatch Company will not be charged a Trip Fee. In order to promote flow within the Holding Lot (and to limit/eliminate use of the Holding Lot as a pure ârecreation/break/socializingâ area), the Joint Venture will monitor non-revenue exits on a monthly basis. No more than 3 monthly non-revenue exits will be permitted, provided however, that any non-revenue exits after 12:00 AM will not be subject to this (3 non-revenue exits) limitation. Monitoring Commercial Vehicles and Vendors Holding Lot Dispatchers will monitor commercial vehiclesâ and vendorsâ compliance with applicable Holding Lot policies, procedures, rules and regulations and report any violations in the Holding Lot Shift Log. Vehicle Observations Dispatchers periodically will visually spot check taxicabs for compliance with FLL Taxicab Program inspection requirements. Food Vendors At present, Food Vendors access the Holding Lot without charge. The imposition of charges is a determination of Broward County. ïµ Until such time that Broward County mandates financial and/or other controls, Food Vendors will be subject to the following policies, procedures, rules and regulations: ïµ Maximum three (3) catering trucks at any one time ïµ Park in designated spaces ï¨ Park with front of vehicle facing fence ïµ Possess all required permits, licenses and permissions
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 15 4/9/12 ïµ Provide Certificate of Liability Insurance naming Broward County and SP Plus Curbside Management Joint Venture as additional named insureds ïµ Not connect to any Broward County utilities ïµ Trucks must be clean and presentable ïµ Motors off ïµ Properly dispose of all trash ïµ Responsible for policing immediate area around truck ïµ No discharge of fluids on pavement or in Holding Lot plumbing ïµ Comply with all Taxicab Operator Rules of Conduct Monitoring Maintenance NAPM Enterprises, Inc. is responsible for maintaining facilities utilized under the FLL Taxicab Program. Holding Lot Dispatchers will monitor the cleanliness of the Holding Lot and its facilities (Restrooms and Booth) throughout their shifts. Restrooms and Food Vendor areas will be inspected at least once per shift. ïµ See below for Facilities and Maintenance Rules of Conduct for Holding Lot Dispatchers ïµ Outstanding customer service is our mission and goal ïµ Act professionally at all times ïµ Listen, and consider consequences to all parties before acting ïµ Value and protect all Airport and Joint Venture property and assets ïµ Exhibit no favoritism to taxicab or other commercial vehicle operators ïµ Accept no gratuities or items of value from Taxicab Drivers or commercial vehicle operators ïµ Do not accept or hold any property of Taxicab Drivers or other commercial vehicle operators ïµ Do not enter any taxicab or commercial vehicle (no rides to Airport) ïµ Do not place anything in any taxicab or other commercial vehicle ïµ Avoid confrontations with Taxicab Driver (request assistance from Supervisor) ïµ No smoking on duty ïµ No eating in Holding Lot Booth area ïµ Keep Holding Lot Booth area clean and free of debris and excessive personal items ïµ No use of personal cell phones, PDAs, iPods, electronic games or similar devices while on duty ïµ Provide proper and correct name to any BCAD official, Taxicab Driver or other commercial vehicle operator upon request ïµ Speak English only when communicating via 2-way radios ïµ Comply with all applicable Airport and Broward County rules and regulations
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 16 4/9/12 Rules of Conduct for Taxicab Drivers ïµ Outstanding customer service is our mission and goal ïµ Act professionally at all times ïµ Listen, and consider consequences to all parties before acting ïµ Value and protect all Airport and Joint Venture property and assets ïµ Treat all Taxicab Drivers, BCAD and Joint Venture personnel with dignity and respect ïµ No overnight parking; no vehicles without drivers ïµ Hack license to be displayed ïµ No defacing of Airport or Joint Venture property ïµ No littering; all garbage to be placed in trash containers ïµ No disposal of household or excessive vehicle trash (including vehicle parts) ïµ No distribution of literature ïµ No selling of merchandise or other solicitations ïµ No feeding of animals ïµ No vehicle washing ïµ No vehicle maintenance ïµ No discharge of hazardous materials (gasoline, oil, etc.) ïµ No visitors ïµ Respect sanitation in restrooms ïµ No urinating in public ïµ No loitering in traffic lanes ïµ No loud music ïµ No gambling ïµ No fighting, loud altercations or rowdy behavior; avoid confrontations ïµ No alcohol or drugs ïµ No weapons (rifles, pistols, knives of any sort, clubs, etc.) ïµ Dress appropriately pursuant to Broward County standards ïµ No open toed shoes; no sandals ïµ Shirts must have collar and sleeves (no t-shirts) ïµ Slacks (no shorts/no blue denim jeans) ïµ Be neat and presentable ïµ Hair combed; free of body odor ïµ Facial hair neatly trimmed ïµ Clothing to be in good repair
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 17 4/9/12 ïµ Drive safely; do not speed; use caution around crosswalks ïµ Park/dwell in straight lines only (not on an angle) ïµ Do not park or dwell in fire lanes ïµ Be alert for dispatch calls over loudspeaker ïµ Dispatchers not to ride in taxicabs ïµ Absolutely no gratuities or other things of value to be given to dispatchers ïµ Observe all applicable rules and regulations provided in Broward County Ordinance 22 ½
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 18 4/9/12 Terminals Dispatch Policies and Procedures The FLL Taxicab Program will operate out of GTAs and Loading Zones on the Arrivals level GTAs ïµ GTA 0 is situated East of Terminal 1 ïµ GTA 1 is situated West of Terminal 1 and East of Terminal 2 ïµ GTA 2 is situated North of Terminal 3 ïµ GTA 3 is situated South of Terminal 3 and West of Terminal 4, but is used by Rental Car facility shuttle buses and other commercial vehicles, and is not available for queuing taxicabs ïµ GTA 4 is situated East of Terminal 4 (currently not used) Loading Zones ïµ Terminal 1 â situated at East end ïµ Terminal 2 â situated at East end ïµ Terminal 3 â situated at North end ïµ Terminal 4 â situated at West End Hours ïµ 24 hours per day per Terminal Taxicab Dispatchers Training See Appendix K Taxicab Queuing Requesting ïµ Taxicab Dispatchers monitor GTAs to determine need for taxicabs ï¨ Taxicab Dispatchers at Terminal 1 monitors GTA 0 ï¨ Taxicab Dispatchers at Terminal 2 monitors GTA 1 ï¨ Taxicab Dispatchers at Terminal 3 monitors GTA 2 ï¨ GTA 2 serves both Terminal 3 and Terminal 4 Loading Zones. Taxicab Dispatchers at Terminal 4 radio Taxicab Dispatchers at Terminal 3 to dispatch taxicabs from GTA 2 to Terminal 4.
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 19 4/9/12 ï¨ It is permissible for Taxicab Dispatchers at Terminal 3 and Terminal 4 to radio Taxicab Dispatchers at Terminal 1 and/or Terminal 2 to send taxicabs in the event taxicabs are required immediately ïµ Taxicab Dispatchers radio the Holding Lot Dispatcher to request taxicabs Staging Taxicabs dispatched from the Holding Lot are to proceed immediately to their assigned GTAs ïµ Upon reaching GTAs, taxicabs are to assume the last place in line ïµ Taxicab Drivers to remain in or in close proximity to taxicab ïµ For safety, efficiency and customer service, taxicabs are to be called from the GTA to the Loading Zone in groups (number of taxicabs depends upon Loading Zone), and not one at a time ïµ Groups will be called once the Loading Zone is completely clear ïµ Taxicabs move into (numbered) positions (numbers to be delineated by lines and/or numbers on curb and/or street). In the event no lines or numbers, the first taxicab pulls forward to the front of the Loading Zone and other taxicab(s) follow into position, leaving room to access trunks ïµ In certain instances, Taxicab Dispatchers may direct one or more taxicabs to proceed directly to another GTA or Loading Zone Taxicab Loading Only taxicabs with valid dispatch tickets from the Holding Lot are permitted in GTAs ïµ Pick-up passengers in authorized Loading Zone only ïµ Taxicab driver to: ï¨ Bring taxicab to complete stop; vehicle in park ï¨ Open trunk ï¨ Remain in taxicab until passenger approaches ï¨ As passenger approaches, exit safely and proceed to trunk ï¨ Present dispatch ticket from Holding Lot to Taxicab Dispatcher ï¨ Greet passenger ï¨ Load luggage ï¨ Assure passenger is safely in taxicab and all doors closed ï¨ Do not exit until taxicab in front has departed, if any ï¨ Exit carefully through designated exit chute
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 20 4/9/12 Passenger Queuing and Loading Taxi Dispatcher is to: ïµ Provide information as requested by passengers ïµ Create expandable chutes or lines using stanchions and belts ïµ Place sign at front of line indicating âtaxi line starts hereâ ïµ Monitor queue to ensure that luggage is not impeding sidewalk ïµ Load passengers on a âfirst come- first serveâ basis, with the exception of special circumstances ïµ Greet and ask for number of passengers in party ïµ Not load more passengers than available seats in taxicab ïµ Direct passenger(s) to loading position; load from curbside only ïµ If requested by BCAD, hand passenger a survey ïµ Not request destination information from passengers Special Circumstances ï¨ ADA ï¨ Large parties ï¨ Excessive luggage ï¨ Request a certain operator ï¨ Request for a van ï¨ Request for a non-smoking vehicle ï¨ Request for a child safety seat ï¨ Request for credit card equipped taxicab ï¨ Vouchers (airline or otherwise) Handling Special Circumstances ï¨ Taxicab Dispatcher to check Loading Zone and adjacent GTA for conforming taxicab ï¨ If no conforming taxicab in Loading Zone or GTA, Taxicab Dispatcher to radio other Taxicab Dispatchers and then Holding Lot to request conforming taxicab Tickets and Inspection Taxicab Dispatcher is to: ïµ Check taxicab for Decal ïµ Take ticket from Taxicab Driver and check taxicab number, date, time and designated location
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 21 4/9/12 Luggage ïµ Taxicab Driver should load luggage. In the event taxicab driver refuses to do so, Taxicab Dispatcher is authorized to load luggage ï¨ Refusal of taxicab driver to be written up as a rule violation on Taxicab Dispatch Shift Log Gratuities Taxicab Dispatchers are permitted to accept gratuities but may not solicit them Disabled Vehicles ïµ Radio Supervisor immediately ïµ Supervisor to notify BCAD Drop-offs Taxicabs are to drop off passengers on (upper) Departure Level only Taxicabs Exiting Terminal without Trip In the event that after 12:00 AM a Taxicab Driver wishes to exit the Terminal without picking-up a passenger load, he/she will so advise the Terminal Dispatcher who will collect the trip ticket from the Taxicab Driver and record the (non-revenue) exit in the Terminal Shift Log, and the Taxicab Operator/Dispatch Company will not be charged a Trip Fee. Rules of Conduct for Taxicab Dispatchers ïµ Outstanding customer service is our mission and goal ïµ Act professionally at all times ïµ Listen, and consider consequences to all parties before acting ïµ Value and protect all Airport and Joint Venture property and assets ïµ Exhibit no favoritism to Taxicab Drivers or other commercial vehicle operators ïµ Accept no gratuities or items of value from Taxicab Drivers or commercial vehicle operators ïµ Do not accept or hold any property of Taxicab Drivers or other commercial vehicle operators ïµ Do not enter any taxicab or commercial vehicle (or accept a ride) ïµ Do not place anything in any taxicab or other commercial vehicle ïµ Avoid confrontations with Taxicab Drivers (request assistance from Supervisor) ïµ No smoking on duty ïµ No eating in Taxicab Dispatch Booth area ïµ Keep Booth area clean and free of debris and excessive personal items
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 22 4/9/12 ïµ No use of personal cell phones, PDAs, iPods, electronic games or similar devices while on duty ïµ Provide proper and correct name to any BCAD official, Taxicab Driver or other commercial vehicle operators upon request ïµ Speak English only when communicating via 2-way radios ïµ Comply with all applicable Airport and Joint Venture rules and regulations Taxicab Driver Issues/Violations/Discipline If a Taxicab Driver violates the policies, procedures, rules or regulations of the FLL Taxicab Program, progressive corrective action/discipline will be administered as follows: ïµ No pick-up allowed if: ï¨ No Holding Lot dispatch ticket ï¨ Holding Lot dispatch ticket is stamped more than one hour earlier from time-stamp (exceptions for late night and special circumstances) ï¨ No Decal ï¨ No Sticker ïµ One (1) day suspension of pick-up privileges for minor violations, including ï¨ Dress code violation ï¨ Discourteous, obstructive or rowdy behavior ï¨ Unacceptable condition of taxicab ï¨ Littering ï¨ Failure to queue properly ï¨ Failure to follow Dispatcherâs directions ï¨ Solicitation ï¨ Feeding animals ïµ Five (5) day suspension of pick-up privileges for violations, including ï¨ Refusal to accept passenger(s) ï¨ Refusal to load luggage ï¨ Violating traffic safety laws or regulations ï¨ Vehicle washing or maintenance in Holding Lot or in Terminals ï¨ Parking in fire lane ïµ Thirty (30) day suspension of pick-up privileges for âmajorâ violations, including ï¨ âScoopingâ or intentionally bypassing the Holding Lot ï¨ Fighting or aggressive verbal altercations or threats ï¨ Defacing County or Joint Venture property ïµ One (1) year suspension of pick-up privileges for âextremeâ violations, including ï¨ Possessing or selling alcohol or illegal drugs
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 23 4/9/12 ï¨ Possessing firearms or weapons ï¨ 3 âscoopingâ violations within any one year period ï¨ 3 incidents of fighting or aggressive altercations or threats within any one year period ï¨ 3 incidents of defacing County or Joint Venture property within any one year period In the event of any âmajorâ or âextremeâ violations, Dispatcher shall immediately notify a Supervisor by radio. If warranted, Supervisor shall notify BCAD and Broward County Sheriff. Dispatch Tickets ïµ Dispatch tickets received from Taxicab Drivers are to be deposited in envelope/file to be held in Taxicab Dispatch Booths ïµ Supervisor(s) will collect ticket envelope/file daily and deliver to Administration and Operations Center Taxicab Dispatch Booths ïµ To be kept neat and clean; not to be used a storage facility ïµ No unauthorized brochures or other materials ïµ Unused stanchions and belts to be stored neatly Maintenance See Facilities and Maintenance Plan Taxicab Dispatch Shift Log ïµ One per shift per Terminal ïµ Retain in file at Booth ïµ Collected by Supervisor daily Roadway and Sidewalk Monitoring Taxicab Dispatcher will monitor the GTA, Loading Zone, roadway and the curb/sidewalk and report the following to the Supervisor: ïµ Disabled or unattended taxicabs ïµ Disabled or unattended commercial or privately owned vehicles ïµ Unusual, dangerous or threatening activities ïµ Unattended baggage ïµ Do not move or handle All such incidents/items to be included in the Taxicab Dispatch Shift Log. Supervisor will handle as appropriate, including contacting BCAD and/or Broward County Sheriff.
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 24 4/9/12 FLL Information Booth Program (To Come) FLL Curbside Coordinator Program (To Come) FLL Cruise Bus Program (To Come)
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 25 4/9/12 FLL General Policies And Procedures Facilities ïµ Administration and Operations Center ïµ Terminal 3 Break Room ïµ Authorized personnel only ïµ Time clocks ïµ 2-way radio charging station ïµ Supplies ïµ Key-pad lock ïµ Holding Lot Booth ïµ Holding Lot Restrooms ïµ Terminals Taxicab Dispatch Booths ïµ Terminals Information Booths Maintenance NAPM is responsible for maintenance of all FLL facilities under Joint Venture control, including the Holding Lot, Terminal 3 âBreakâ Room, Taxicab Dispatch Booths, Information Booths and Administration and Operations Center. The Joint Venture is not responsible for structural elements or roofs, repair or replacement of any systems or BCAD equipment contained in or servicing said facilities (e.g., electrical, plumbing, HVAC). In the event of any malfunction, etc. of any property, system or equipment for which BCAD is responsible, the Project Manager, Assistant Project Manager or Supervisor on duty will immediately contact BCAD and include such malfunction/incident in the Daily Report. Routine maintenance to be provided by the Joint Venture will be performed by Joint Venture personnel (both dedicated maintenance personnel and âlineâ personnel [Dispatchers, Curb Coordinators, Booth Ambassadors, administrative and management personnel]) as well as by third party contractors. ïµ Holding Lot ïµ Trash receptacles to be emptied into dumpster once per shift ïµ Restrooms to be serviced once per shift ïµ Lot to be policed once per shift ïµ Dumpsters to be emptied by third party contractor weekly ïµ Power sweeping to be performed by third party contractor
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 26 4/9/12 ïµ Administration and Operations Center and all Booths to be cleaned once per day by Joint Venture maintenance personnel Service Vehicles ïµ 2 dedicated (with Joint Venture graphics) support vehicles ïµ Parked and keys held in safekeeping at Administration and Operations Center ïµ No unauthorized personal use ïµ Periodic maintenance to be scheduled by Project Manager Equipment ï¨ Beacon/amber lighting ï¨ Flashlights ï¨ Flares ï¨ Safety Vest ï¨ First Aid Kit ï¨ Accident Reporting Kit Fueling Performed by authorized Joint Venture personnel only; use fuel card Lost and Found Procedures Dispatchers finding or receiving lost property are to: ïµ Immediately radio/notify the Supervisor ïµ Record details of the items and time received on the Shift Log Supervisor is to deliver items to BCAD designated office and secure receipt. Incidents/Complaints Dispatchers are responsible for reporting Taxicab Drivers who fail to comply with the Program Policies, Procedures, Rules and Regulations. When an incident or violation occurs, or if a complaint is received: ïµ Dispatcher will document on an Incident Report ïµ To be listed/referred to in the Shift Log ïµ Incident reports will be collected with the Shift Logs ïµ A patron complaint will be responded to verbally within 2 days and in writing within 5 days ïµ Summary of incidents will be included in the Monthly Report
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 27 4/9/12 Communications Plan ïµ 2-way Radio System, multiple channels: ïµ Channel 1 â Project Manager ïµ Channel 2 â Assistant Project Manager ïµ Channel 3 â Supervisors ïµ Channel 4 â Holding Lot Dispatchers ïµ Channel 6 â Taxicab Dispatchers ïµ Channel 7 â Open ïµ Charging stations ïµ Joint Venture Administration and Operations Center ïµ Terminal 3 Break Room ïµ Cell Phones ïµ Project Manager ïµ Assistant Project Manager ïµ Supervisors ïµ Holding Lot Booth ïµ Emergency Telephone Tree ïµ Post emergency numbers in Booths, Break Room and Administration and Operations Center ïµ Joint Venture Administration and Operations Center land line phones
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 28 4/9/12 Human Resources Organizational Chart See Appendix L Job Descriptions See Appendix M Employee Handbook See Appendix N Recruiting We recognize the need to recruit effectively and have developed position-specific, structured interviews to ensure that we are evaluating both the competencies and behaviors needed for employees to succeed. We will utilize a number of different recruitment sources to post positions and invite applications and resumes: ïµ Current system employees ïµ Local communitiesâ agencies, organizations, institutions and programs ïµ Internal job posting programs ïµ Major Internet job boards ïµ Employee referral programs ïµ Online career centers ïµ Industry and media advertisements ïµ Campus career centers ïµ Job Fairs ïµ Participation in industry associations and organizations Background Checks The Joint Venture and NAPM require background checks as part of the pre-employment process. These include criminal record searches, previous employment history, employment verification and drug screening. These stringent mandates help significantly in assembling a top quality workforce and in reducing risk.
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 29 4/9/12 Controlled Substances Policy The Joint Venture and NAPM require pre-employment drug testing of all candidates as the final step in the hiring process. In addition, drug testing of employees is required at certain times and under certain circumstances. Compliance with the Drug-Free Workplace Policy is a continuing condition of employment. Refusal of any applicant or employee to submit to requisite drug testing (as provided in the Policy) will be grounds for refusal to hire an applicant or separation of employment of an existing employee. Wages and Benefits Standard Parking (which will be the employer of record for the Joint Venture) and NAPM thoroughly understand the labor market covering Fort Lauderdale-Hollywood International Airport. Accordingly, compensation structures which are comprehensive, attractive and geared to secure and retain a quality workforce have been developed. Standard Parkingâs and NAPMâs compensation packages are designated to be fair and to satisfy and motivate employees. Compensation packages for all employees will include wages in compliance with the Broward County Living Wage Ordinance. In addition to competitive hourly wages, the compensation packages will include the following: ïµ Holiday Pay ïµ Vacation Pay ïµ Sick Pay ïµ Bereavement Leave ïµ Personal Days ïµ Health Insurance ïµ Dental Insurance ïµ Life Insurance ïµ Flexible Spending Accounts for Health Care ïµ Long Term Disability ïµ 401(k) Plan Uniforms; Grooming; Photo Identification A professional appearance is essential to being approachable and effective. âFirst Impressionsâ last! The Joint Venture and NAPM pay exhaustive attention to every detail associated with uniforms and grooming. Uniforms Employees will be issued full uniforms at no cost.
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 30 4/9/12 ïµ Uniforms will consist of: ï¨ Shirts ï¨ Jacket ï¨ Slacks ï¨ Shoes (closed toe and black), socks and belt (black) are to be furnished by the employee ï¨ Black or white undershirts only ï¨ Only Joint Venture issued hats ï¨ Uniforms must be worn at all times while on duty ï¨ Uniforms must be neat and clean. Employees are responsible for cleaning ï¨ Uniforms must be properly fitted ïµ Employees are responsible for lost or damaged uniforms Grooming ïµ Employees are to arrive at work with clean, combed hair and free of body odor; proper oral hygiene ïµ Facial hair should be neatly trimmed ïµ Conservative make-up only ïµ Minimum jewelry only; no offensive tattoos or piercings; jewelry must be conservative and not interfere with duties Photo Identification Badges BCAD approved/Joint Venture or NAPM-issued identification badges must be worn at all times. Return of Company Property Upon separation of employment from the Joint Venture or NAPM, employees must return all company property, including but not limited to uniforms, radios, cell phones, identification badges and parking passes. Orientation/Training Initial Training Our training program includes the following modules: Introduction/Overview ï· FLL Orientation and Tour ï· Joint Venture/NAPM Orientation ï· Program Orientation ï· Program Policies and Procedures
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 31 4/9/12 ï· Employee Handbooks ï· Sexual Harassment Prevention ï· Diversity/Sensitivity ï· Drug/Alcohol Policy ï· Job-specific Policies and Procedures Customer Service Training ï· âThree Keys to Customer Satisfactionâ ï· Advanced Customer Service ï· Conflict Avoidance ï· Stress Management ï· Communication Skills ï· Lost and Found Procedures ï· ADA Sensitivity ï· Complaint Handling Job Specific Training ï· Holding Lot Dispatch ï· Terminal Taxicab Dispatch ï· Curb Coordination ï· Information Booth ï· Supervisor Safety Training ï· Curbside (Passenger and Traffic) Management ï· Loading Passengers ï· Luggage Handling (Lifting) ï· ADA Passengers ï· Evacuation Plan ï· Handling/Storage of Hazardous Waste Periodic Training The Joint Venture and NAPM mandate ongoing training (scheduled periodic training, post accident/incident training, etc.). âSunsational Trainingâ Broward County offers this specialized course, which will be scheduled for Joint Venture and NAPM employees at various times.
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 32 4/9/12 NAPM Enterprises NAPM Enterprises, Inc. will participate in the FLL Ground Transportation Management Program with the Joint Venture. ACDBE Subcontractor NAPM is responsible for defined personnel in connection with the operation and management of the Program. NAPM will: ïµ Provide management support, personnel and Human Resource management services ïµ Provide qualified labor to fill positions within the organizational structure, among ï¨ Holding Lot Dispatchers ï¨ Information Booth Ambassadors ï¨ Maintenance personnel ï¨ HR Coordinator An organizational chart reflecting NAPM personnel follows:
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 33 4/9/12 NAPM will be afforded, at no expense, office space, furniture, furnishings and equipment in the Administration and Operations Center. NAPMâs name will be posted at the Administration and Operations Center. NAPM will process its own payroll, administer benefits for and discipline its own employees. Supervisors Operations Manager HR Coordinator Project Administrator Project Manager TAXICAB DISPATCH INFORMATION BOOTH CURB COORDINATION MAINTENANCE Dispatchers Dispatchers HOLDING LOT TERMINALS Maintenance Technicians Ambassadors Coordinators SP Plus Personnel NAPM Personnel
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 34 4/9/12 Other duties include providing: ïµ Recruiting ïµ Screening ïµ Hiring ïµ Training ïµ Compensation / benefits / payroll processing ïµ Corrective progressive action to employees ïµ HR functions in support of operational requirements Inasmuch as the Ground Transportation Management Program is fully integrated, e.g. Holding Lot Dispatchers and Taxicab (Terminal) Dispatchers function as one âsystemâ, operational supervisors handle the entire system; there are no separate supervisors per function. However, all progressive correction action/disciplinary matters will be reported to and handled by NAPM management (HR Coordinator, President [Judith Silvera] or her designee) (i.e. any actions/omissions involving NAPM employees will be reported directly by the Supervisor to NAPM management, being the HR Coordinator, if available, or, if not, to Judith Silvera, President). Firewall Management of the Joint Venture and all operations management will be vested in and exercised by SP Plus Transportation, a division of Standard Parking Corporation ([NASDAQ] STAN) The Joint Venture partners are keenly aware of the mandate for a âfirewallâ between commercial transportation providers (including B&L) and the ground transportation Manager, and will take extraordinary care to respect such mandate. To underscore this protection, among other safeguards, our named Project Manager, Assistant Project Manager and Supervisors will be Standard Parking employees. Further, Standard Parking will maintain all books and records of and for the Joint Venture.
Management and Operating Plan Ground Transportation Management Services Fort Lauderdale-Hollywood International Airport 35 4/9/12 The above and foregoing Management and Operating Plan for Ground Transportation Management Services at Fort Lauderdale-Hollywood International Airport dated May 1, 2012 hereby is accepted and agreed. Dated: _______________________________________ SP PLUS CURBSIDE MANAGEMENT JOINT VENTURE BROWARD COUNTY By: ________________________________________________________ By: ________________________________________________ Title: ______________________________________________________ Title: _____________________________________________
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