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Issues Related to Accommodating Animals Traveling Through Airports (2015)

Chapter: Appendix B - Effective Accommodations for Animals Traveling Through Airports

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Suggested Citation:"Appendix B - Effective Accommodations for Animals Traveling Through Airports ." National Academies of Sciences, Engineering, and Medicine. 2015. Issues Related to Accommodating Animals Traveling Through Airports. Washington, DC: The National Academies Press. doi: 10.17226/22120.
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Page 65
Page 66
Suggested Citation:"Appendix B - Effective Accommodations for Animals Traveling Through Airports ." National Academies of Sciences, Engineering, and Medicine. 2015. Issues Related to Accommodating Animals Traveling Through Airports. Washington, DC: The National Academies Press. doi: 10.17226/22120.
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Page 66

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66 APPENDIX B Effective Accommodations for Animals Traveling Through Airports Category Accommodation or Technique Does It Apply? Done Service Animal Relief Areas/Pet Relief Areas SARA provided YES Representatives of service dog users involved in SARA facility planning Pet owners involved in SARA/pet relief area planning SARA well-marked and easily found SARA fully enclosed with fence or walls with gate or door SARA large enough that large dog on 6-foot leash assisting a person in a wheelchair can be accommodated SARA easily cleaned SARA cleaned with non-toxic cleaners that do not have odors that are offensive to pets SARA has emergency call button or phone SARA’s emergency call button or phone is located at height accessible to person in wheelchair SARA adjacent to cargo facility that accepts pets SARA within 15 minute walk including time spent reentering through security SARA has dual surfaces (hard and grass-like) SARA provides vertical surface such as fire hydrant for male dogs SARA designs give non-verbal cues of purpose SARA not vented to inside of terminal SARA’s drains meet building and/or health code SARA’s door or gate operates automatically to accommodate persons with handicaps Method to count users Scheduled inspections Scheduled maintenance Communications Airport website links to airline pet policies SARAs marked on maps in website Airport monitors social media for issues related to pets Airport signage regarding service animals and pets is clear and ADA-compliant Training Airport employee, tenant, and volunteer orientation training includes location of SARAs Airport employee and volunteer orientation and refresher training addresses ADA requirements and service animals Airport employee, law enforcement, and volunteer orientation includes clear guidance on what questions can be asked about assistance animals and procedures for dealing with misbehaving animal in airport

67 Airport periodically/regularly meets with stakeholders, especially airlines, to discuss solutions to any problems encountered Persons using service dogs are specifically addressed in airport emergency plan (AEP) Persons using service dogs are specifically addressed in airport terminal evacuation and sheltering-in-place plans Airport has arrangement for access to veterinary services Plan includes provisions for pets and other animals during IROPS and other unusual situations Stakeholder Relationships Contracts, leases, and other agreements clearly spell out the airport’s responsibilities and the limits to those responsibilities regarding animals traveling through the airport Airport interacts with representatives of pet owners when developing new facilities or procedures Airport interacts with representatives of persons with disabilities when developing new facilities or procedures for service animals Airport, law enforcement, and animal control agency share understanding and procedures about enforcing local ordinances and airport policies about pets in terminals Financial liabilities for pet or other animal that gets loose in terminal or AOA are clearly spelled out in writing including terms of reimbursement for airport costs Airport sponsors or participates in a forum that deals with problems and issues regarding animals shipped as cargo Commercial Considerations Consideration of commercial potential for airport-provided facilities for animals for lease to tenants Consideration of animal-related small businesses (e.g., grooming, boarding, exercise) in terminals Consideration of selling naming rights to SARAs Evaluation & Metrics Airport tracks complaints regarding animals traveling through airport Airport counts animals using SARAs Airport counts animals passing through airport Fire Rescue runs for animals are tracked as separate category in ARFF logs Category Accommodation or Technique Does It Apply? Done Pet Emergency Contingency Planning Airport has a pet emergency contingency plan or animal emergency contingency plan Airport involves internal and external stakeholders in development of pet emergency contingency plan

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TRB’s Airport Cooperative Research Program (ACRP) Synthesis 64: Issues Related to Accommodating Animals Traveling Through Airports explores ways for airports to develop a coordinated approach in animal transportation to better accommodate the well-being of animals traveling through airports. The report identifies pertinent regulations; explores issues and ranges of accommodation requirements and strategies to respond to issues; and illustrates effective airport practices to help accommodate animals traveling through airports.

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