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55 APPENDIX B Online Survey Instrument
56 ACRP Study of Airport Cell Phone Lots Thank you for participating in this ACRP study of how airports develop and operate cell phone lots. Weâd like to learn a little more about your airport's cell phone lot and short-term parking options. Please take a few minutes to answer these 22 questions. All individual airport responses will remain confidential and will be published only in aggregate so as to maintain anonymity of individual responses. 1. To start, please provide us with your contact information. 2. In what year did the first cell phone lot open at your airport? 3. What were the airportâs initial reasons for opening a cell phone lot? (Check all that apply.) Name Job title Department (e.g. Operations. Parking) Airport City Email address Phone number History of the Cell Phone Lot Reduce curbside congestion Reduce recirculating traffic Relieve short term parking capacity Reduce emissions Satisfy TSA requirements Improve road safety Requested by customers Other reasons (please specify)
57 ACRP Study of Airport Cell Phone Lots 4. If the cell phone lot has moved, why was it relocated? (Check all that apply.) 5. In calendar year 2013, how many passengers used your airport? 6. For arriving passengers, please estimate the percent of passengers that leave the airport by: Air Passengers and Ground Transportation Arriving passengers (local) Departing passengers (local) Connecting passengers Total CY 2013 passengers Personal car parked at the airport for duration of the trip (estimate %) Personal car driven by friend, relative, or business associate (estimate %) Rental car (estimate %) Taxi or other private vehicle for hire (estimate %) Hotel shuttle(estimate %) Bus, train, or other public transportation (estimate %) Airport does not track ground transportation choices (place an 'X' in the box) Airport Parking Capacity Location of the cell phone lot has remained the same Previous site needed for other purposes Lot was too small Lot was in an inconvenient location Airport management integrated cell phone lot function with short term parking Airport management relocated cell phone lot to add amenities (such as food services) Do not know Other reasons (please briefly describe)
58 ACRP Study of Airport Cell Phone Lots 7. How many parking spaces does the airport have in each category? 8. How did the airport determine how many parking spaces were needed in the cell phone lot? (Check all that apply.) 9. If your airport offers free parking in paid parking garages or lots, how many minutes are free? 10. Is the cell phone lot located on the main airport access road? 11. From the perspective of someone driving to the airport, where is the cell phone lot located in relation to the main terminal? 12. In your opinion, where is the ideal location for a cell phone lot? Cell phone lot parking spaces Hourly or short term parking spaces (parking limited to 4 hours or less) Total airport controlled parking spaces (including hourly & cell phone lots) Number of free minutes No free parking (place an 'X' in the box) Location of the Cell Phone Lot Demand study Best guess Ground access study for arriving passengers Capacity determined by dimensions of available space Other method (please briefly describe.) Yes No On a road located before the main terminal On a road located after the main terminal In a different location (please specify)
59 ACRP Study of Airport Cell Phone Lots 13. Who operates the cell phone lot at your airport? 14. Has the operator remained the same for the last five years? 15. Does the airport keep track of the following costs for the cell phone lot? (Check all that apply.) 16. Would you make these costs available to the ACRP research team during the telephone interview? Management of the Cell Phone Lot Costs for the Cell Phone Lot Collection of Customer Data Airport Outside contractor Other (please specify) Yes No Comments Initial capital costs to develop the cell phone lot Annual maintenance costs Annual staffing costs Annual security costs Yes No Some costs available, but not all Cell phone lot costs included in other parking expenses Comments
60 ACRP Study of Airport Cell Phone Lots 17. Does the airport count cell phone lot users? 18. Have you ever surveyed users of the cell phone lot to determine customer satisfaction with the lot? Amenities at the Cell Phone Lot 19. Which amenities do you consider important for a cell phone lot to have? (1 is unimportant, 5 is very important.) 1 2 3 4 5 Restrooms Portable toilets FIDS (flight information displays) Wi-Fi Restaurant Food trucks Night lighting Gas station Trash cans Each user counted Random sample counts Airport does not count users Other methods of estimating cell phone lot users Yes No If yes, please briefly describe Other important amenities (please specify)
61 ACRP Study of Airport Cell Phone Lots 20. What amenities does your airport's cell phone lot currently have? (Check all that apply.) Cell Phone Lot Issues Restrooms Portable toilets FIDS (flight information displays) Wi-Fi Restaurant Food trucks Night lighting Gas station Trash cans Other amenities (please specify)
62 ACRP Study of Airport Cell Phone Lots 21. What are the biggest issues that your airport has encountered with your cell phone lot? (Check all that apply.) 22. Do you have any further comments? Is there anything related to the cell phone lot that we might not have covered? Thank you very much for participating in this online survey. We look forward to speaking with you soon by telephone. We will send our interview questions ahead of the scheduled call. Lois Kramer and Sydney Mandel KRAMER aerotek inc. 303.247.1762 lois@krameraerotek.com Wrap-up Taxis and limousines use the lot Commercial vehicles (such as trucks) use the lot The lot is overcrowded Congestion occurs at exits when flights arrive Not enough users Revenue insufficient to cover operating and capital costs of lot Insufficient security patrols The lot is difficult to find Way finding back to the terminal is difficult Cell phone lot competes with short-term parking revenues Cell phone lot location changes too frequently Customers feel unsafe Illegal activity in lot Other issues (please briefly describe)
