National Academies Press: OpenBook

Cell Phone Lots at Airports (2015)

Chapter: Appendix C - Telephone Interview Guide

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Page 63
Suggested Citation:"Appendix C - Telephone Interview Guide ." National Academies of Sciences, Engineering, and Medicine. 2015. Cell Phone Lots at Airports. Washington, DC: The National Academies Press. doi: 10.17226/22123.
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Page 63
Page 64
Suggested Citation:"Appendix C - Telephone Interview Guide ." National Academies of Sciences, Engineering, and Medicine. 2015. Cell Phone Lots at Airports. Washington, DC: The National Academies Press. doi: 10.17226/22123.
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Page 64
Page 65
Suggested Citation:"Appendix C - Telephone Interview Guide ." National Academies of Sciences, Engineering, and Medicine. 2015. Cell Phone Lots at Airports. Washington, DC: The National Academies Press. doi: 10.17226/22123.
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Page 65

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63 APPENDIX C Telephone Interview Guide Interview Questions for Airports That Offer a Cell Phone Lot Opening Questions 1. Please briefly describe your involvement and responsibilities for parking at your airport. 2. Could you give us a little history of your cell phone lot? 3. What are the main reasons for having a cell phone lot at your airport today? 4. Have these reasons changed over time? Planning for the Future 1. Suppose you were to relocate or redesign the cell phone lot, what would you do differently? 2. What is an ideal location for a cell phone lot? 3. What does an airport need to know to determine demand and capacity requirements for a cell phone lot? 4. What are the most essential amenities that a cell phone lot should have? 5. Does your airport’s lot have these amenities? If not, is the airport planning to add amenities? 6. Do you anticipate any other changes to your airport’s cell phone lot in the next three to five years? Staffing 1. How many FTE employees or contract labor staff the cell phone lot? 2. How does the airport provide security for the lot? 3. Has the cell phone lot always been managed by the airport (by a contractor)? 4. What part of the airport organization is responsible for the lot? Hours of Operation & Rules 1. What are the hours of operation at the cell phone lot? 2. Do you post rules in your cell phone lot? a. If yes, how did the airport decide which rules were important? b. How are rules at the cell phone lot enforced? Capital Costs and Operating Expenses 1. What sources of revenue funded construction and improvements of the cell phone lot? 2. Approximately what is the annual operating budget for the cell phone lot? 3. Does the lot generate any revenue for the airport? Customer Satisfaction 1. Do you get customer feedback on the cell phone lot? If so, what are the main sources of that feedback? 2. What are the most frequently raised customer issues about the cell phone lot? Impact of the Cell Phone Lot 1. Has the cell phone lot reduced circulating traffic on the main roads and at the terminal curbside? 2. Is there congestion at the cell phone lot or curbside when several flights arrive at the same time? 3. Has it had an impact on demand for other parking products at the airport? Concluding Questions 1. What are the biggest challenges that the airport has with the cell phone lot? 2. What recommendations do you have for airports looking to build or improve their cell phone lots? 3. Do you have any additional information about your airport’s cell phone lot that you wish to add? Thanks for participating in this interview.

Abbreviations used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S.DOT United States Department of Transportation

TRB NO N-PRO FIT O RG . U.S. PO STAG E PA ID CO LUM BIA, M D PER M IT NO . 88 TRANSPORTATION RESEARCH BOARD 5 0 0 F ifth S tre e t, N W W a s h in g to n , D C 2 0 0 0 1 A D D R ESS SER VICE R EQ UESTED ISBN 978-0-309-27192-9 9 7 8 0 3 0 9 2 7 1 9 2 9 9 0 0 0 0

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TRB’s Airport Cooperative Research Program (ACRP) Synthesis 62: Cell Phone Lots at Airports reviews the information about airport cell phone lots to help airports determine if benefits of the lot outweigh any operating and maintenance costs and foregone revenues. A cell phone lot is typically a free parking lot at an airport that allows temporary parking until a traveler is available for pickup.

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