National Academies Press: OpenBook

Improving Safety Culture in Public Transportation (2015)

Chapter: Appendix D - Draft Transit Safety Culture Survey

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Page 139
Suggested Citation:"Appendix D - Draft Transit Safety Culture Survey." National Academies of Sciences, Engineering, and Medicine. 2015. Improving Safety Culture in Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/22217.
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Page 140
Suggested Citation:"Appendix D - Draft Transit Safety Culture Survey." National Academies of Sciences, Engineering, and Medicine. 2015. Improving Safety Culture in Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/22217.
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Page 141
Suggested Citation:"Appendix D - Draft Transit Safety Culture Survey." National Academies of Sciences, Engineering, and Medicine. 2015. Improving Safety Culture in Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/22217.
×
Page 141
Page 142
Suggested Citation:"Appendix D - Draft Transit Safety Culture Survey." National Academies of Sciences, Engineering, and Medicine. 2015. Improving Safety Culture in Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/22217.
×
Page 142
Page 143
Suggested Citation:"Appendix D - Draft Transit Safety Culture Survey." National Academies of Sciences, Engineering, and Medicine. 2015. Improving Safety Culture in Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/22217.
×
Page 143
Page 144
Suggested Citation:"Appendix D - Draft Transit Safety Culture Survey." National Academies of Sciences, Engineering, and Medicine. 2015. Improving Safety Culture in Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/22217.
×
Page 144

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139 Respondent-Specific Information 1. What is your primary job responsibility? ( ) Operate revenue vehicles ( ) Repair revenue vehicles ( ) Clean or service revenue vehicles ( ) Maintain rail right-of-way ( ) Supervise ( ) Manage ( ) Other 2. How many years have you worked for your transit agency? ( ) 0–5 ( ) 6–10 ( ) 11–15 ( ) 16–20 ( ) More than 20 3. In what functional part of your transit agency do you work? ( ) Bus ( ) Rail ( ) Operations management ( ) Operations support ( ) Paratransit ( ) Other 4. How safe is your job? ( ) Very safe ( ) Somewhat safe ( ) Not very safe ( ) Not all safe A P P E N D I X D Draft Transit Safety Culture Survey

140 Informed Culture How well does your organization collect and analyze relevant data and disseminate safety information throughout? 5. Do you agree that your manager or supervisor does not always inform you of everything you need to know about safety problems that might affect you? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree 6. Do you agree that the methods your transit agency uses to communicate changes to safety procedures and rules to all employees are effective? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree 7. Does your transit agency have a safety committee for dealing with safety issues? ( ) Yes, management only ( ) Yes, union (employee representatives for nonunion agencies) and management both on the committee ( ) No safety committee 8. If yes to the previous question, how would you rate the effectiveness of the safety committee? ( ) Very effective ( ) Somewhat effective ( ) Not very effective ( ) Not at all effective Understanding and Adhering to Safety Rules 9. Do you agree that your transit agency ensures that you understand the risks you face and the rationale behind the safety rules that apply to your immediate workplace? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree 10. Do you personally closely follow your immediate workplace safety rules and procedures? ( ) Very closely ( ) Somewhat closely ( ) Not very closely ( ) Not at all closely 11. Do your coworkers closely follow your immediate workplace safety rules and procedures? ( ) Very closely ( ) Somewhat closely ( ) Not very closely ( ) Not at all closely

141 12. If safety rules are not always followed in your immediate workplace, what degree of impact does each of the following factors have on the lack of rule compliance? Heavy Some Little None Too few workers to get the work done ( ) ( ) ( ) ( ) Pressure from above to ignore some safety rules and procedures to get the work done ( ) ( ) ( ) ( ) Some safety rules and procedures do not need to be followed to get the job done safely ( ) ( ) ( ) ( ) Adequacy of Safety Training 13. How would you rate the overall quality of the initial safety training you received in the first few months on the job? ( ) Excellent ( ) Good ( ) Fair ( ) Poor or no training 14. Other than new employee training, how would you rate the overall quality of any safety training you have received in the last 3 years? ( ) Excellent ( ) Good ( ) Fair ( ) Poor or no training 15. Do you agree that your transit agency provides adequate refresher safety training on a peri- odic basis? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree Reporting Culture Does your transit agency encourage employees to report safety issues and concerns without fear of punishment and with confidence that management will act on the situation? 16. Do you agree that you are strongly encouraged to report unsafe conditions? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree 17. Do you agree that in your immediate workplace, management, and supervision have an open-door policy on safety issues and act quickly to correct safety problems when identified? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree

142 18. Do you agree that management is only concerned about safety after a serious accident or incident? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree 19. Have you ever had a close call or near miss on the job during which someone came close to being seriously injured or killed? ( ) Yes ( ) No 20. If yes to the previous question, was the most recent incident that happened to you formally reported? ( ) Yes ( ) No 21. If no to question 19, was the incident not reported because of (check all that apply): ( ) Fear of discipline ( ) No harm, no foul ( ) Lack of near-miss reporting procedures ( ) Nothing will be done anyway ( ) No incentives for reporting near misses ( ) None of the above 22. Do you agree that in your immediate workplace, workers can report near misses without fear of blame or punishment? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree Learning Culture Does your transit agency learn from its mistakes and continually react to feedback and new information? 23. Do you agree with the statement that when accidents or incidents occur in your immedi- ate workplace, agency procedures require management and supervision to conduct a thor- ough investigation, address all relevant issues, engage all employee levels in the analysis, and ensure that everyone in the workplace understands any new rule, process, or procedure that results from the investigation? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree 24. Do you agree that your transit agency learns from accidents and incidents and uses what has been learned to prevent recurrences? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree

143 Flexible Culture Does your transit agency adapt in an effective manner to changing demands on the system? 25. Do you agree that your transit agency adapts easily to changing conditions and demands on the system where safety is concerned? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree 26. Do you agree that in your immediate workplace, a worker can get safety rules and procedures changed by making a good case for the change? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree 27. Do you agree that in your immediate workplace, workers have full authority to stop service or work at any time if they observe a hazardous condition? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree Just Culture Does your transit agency allow for maximum avoidance of major errors by differentiating disciplinary consequences resulting from unintentional unsafe acts from deliberate, reckless, unjustifiable, and indefensible acts that place the agency and its employees at risk? 28. Has anyone in your immediate workplace ever been disciplined for his or her role in an accident or incident? ( ) Yes ( ) No 29. If yes to the previous question, did you personally think the discipline was fair? ( ) Yes ( ) No 30. Do you agree that when dealing with accidents or incidents, your transit agency almost exclusively focuses on disciplining individuals instead of preventing recurrences? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree 31. Do you agree that employees receive just treatment in your immediate workplace, which helps create a state of mutual trust among managers, supervisors, and hourly employees? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree

144 Underlying Perceptions, Attitudes, and Behaviors 32. Do you agree that in your immediate workplace, management, supervision, and workers know what you are doing; you trust each other; you work together; you know how to work safely; and you do it? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree 33. Do you agree that in your experience, your transit agency and its employees have a shared set of values, attitudes, and behaviors that combine to make the agency a safer place to work? ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree 34. Do you agree or disagree with the following statements? Strongly Agree Agree Disagree Strongly Disagree It is my responsibility to make sure my day-to- day work environment is safe. ( ) ( ) ( ) ( ) It is important to me that there is a continuing emphasis on safety. ( ) ( ) ( ) ( ) It is my supervisor’s and/or my manager’s responsibility to make sure my work environment is safe. ( ) ( ) ( ) ( ) Upper management really does make safety the highest priority. ( ) ( ) ( ) ( ) When people ignore safety rules and procedures in my specific workplace, it is none of my business. ( ) ( ) ( ) ( ) 35. How would you characterize union–management cooperation in dealing with safety matters at your transit agency? (Question for union represented agencies only) ( ) Excellent ( ) Good ( ) Fair ( ) Poor 36. Do you agree that you (or your union representatives) are involved in all important safety matters? (Question for union represented agencies only) ( ) Strongly agree ( ) Agree ( ) Disagree ( ) Strongly disagree

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TRB’s Transit Cooperative Research Program (TCRP) Report 174: Improving Safety Culture in Public Transportation presents research on the definition of safety culture within public transportation, presents methods and tools for assessing safety culture, and provides strategies and guidelines that public transportation agencies may apply to initiate and build a program for improving safety culture.

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