E-Learning for Training Traffic Incident Responders and Managers (2014)

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SHRP 2 Reliability Project L32B E-Learning for Training Traffic Incident Responders and Managers

SHRP 2 Reliability Project L32B E-Learning for Training Traffic Incident Responders and Managers Kathleen M. Frankle University of Maryland Center for Advanced Transportation Technology Alvin Marquess Jacobs Engineering TRANSPORTATION RESEARCH BOARD Washington, D.C. 2015 www.TRB.org

© 2015 National Academy of Sciences. All rights reserved. ACKNOWLEDGMENT This work was sponsored by the Federal Highway Administration in cooperation with the American Association of State Highway and Transportation Officials. It was conducted in the second Strategic Highway Research Program, which is administered by the Transportation Research Board of the National Academies. COPYRIGHT INFORMATION Authors herein are responsible for the authenticity of their materials and for obtaining written permissions from publishers or persons who own the copyright to any previously published or copyrighted material used herein. The second Strategic Highway Research Program grants permission to reproduce material in this publication for classroom and not-for-profit purposes. Permission is given with the understanding that none of the material will be used to imply TRB, AASHTO, or FHWA endorsement of a particular product, method, or practice. It is expected that those reproducing material in this document for educational and not-for-profit purposes will give appropriate acknowledgment of the source of any reprinted or reproduced material. For other uses of the material, request permission from SHRP 2. NOTICE The project that is the subject of this document was a part of the second Strategic Highway Research Program, conducted by the Transportation Research Board with the approval of the Governing Board of the National Research Council. The Transportation Research Board of the National Academies, the National Research Council, and the sponsors of the second Strategic Highway Research Program do not endorse products or manufacturers. Trade or manufacturers’ names appear herein solely because they are considered essential to the object of the report. DISCLAIMER The opinions and conclusions expressed or implied in this document are those of the researchers who performed the research. They are not necessarily those of the second Strategic Highway Research Program, the Transportation Research Board, the National Research Council, or the program sponsors. The information contained in this document was taken directly from the submission of the authors. This material has not been edited by the Transportation Research Board. SPECIAL NOTE: This document IS NOT an official publication of the second Strategic Highway Research Program, the Transportation Research Board, the National Research Council, or the National Academies.

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Contents 1 Executive Summary 2 CHAPTER 1 Background 2 Problem Statement 2 Objective 3 CHAPTER 2 Research Approach 3 Introduction 3 Analysis Phase of the ADDIE Model 4 Design Phase of the ADDIE Model 4 Development Phase of the ADDIE Model 4 Implementation and Evaluation Phases 5 CHAPTER 3 Findings and Applications 5 Phase A: Transforming the Original Classroom Content into an Interactive e-Learning Format 12 Phase B: Development of Performance Support Tools 13 Phase C: Development of an Additional e-Learning Module for Dispatchers 14 CHAPTER 4 Conclusions and Suggested Research 14 Conclusions 14 Suggested Research A-1 APPENDIX A ADDIE Instructional Design Methodology B-1 APPENDIX B Literature Review C-1 APPENDIX C Incident Management Training Tool Comparison D-1 APPENDIX D LMS Evaluation

Executive Summary The second Strategic Highway Research Program’s (SHRP 2’s) Reliability Project L32B, e- Learning for Training Traffic Incident Responders and Managers, was designed to establish the foundation for and promote certification of responders to achieve the three objectives of the Traffic Incident Management (TIM) National Unified Goal (NUG). The purpose of the project was to develop and implement an e-learning system that was primarily an electronic version of the classroom training curriculum material previously developed in the L12 project and further refined in project L32A. The overall focus of the training is to motivate different stakeholder groups—law enforcement, fire and rescue, emergency medical services (EMS), transportation agencies, towing and recovery, and notification and dispatch—to acquire a common set of core competencies to promote a shared understanding of the requirements for achieving the safety of responders and motorists, quick response, and effective communications at traffic incident scenes. Through this project, this classroom curriculum was transformed into a complete interactive e-learning training course. The existing classroom curriculum was broken down into modules consisting of two to three lessons each. To meet the needs of the stakeholders, each of the lessons was designed to take no longer than 10 to 15 minutes to complete. The intention was for the target audience to be able to complete an individual lesson during roll call or during a break. The entire course was not intended to be completed all at once, but instead taken in small segments over several days or weeks. The project consisted of three phases: Phase A: Transforming the Original Classroom Curriculum into an Interactive e-Learning Format; Phase B: Development of Performance Support Tools; and Phase C: Development of an Additional e-Learning Module Specifically for Dispatchers. The final e-learning course, which includes the additional module for dispatchers, will be delivered to the target audience through the National Highway Institute (NHI) and its web-based training program. NHI will market, deliver, and maintain the course in cooperation with the Federal Highway Administration’s (FHWA’s) Office of Operations. The performance support tools developed will be available through the FHWA’s Office of Operations website as well as a resource through the e-learning course. The research team made suggestions for the development of additional training modules geared toward specific target audiences and a virtual “tabletop” training simulation module. 1

CHAPTER 1 Background Problem Statement The L12 TIM train-the-trainer program is a product of the SHRP 2 Reliability Research Project. The training program consists of state-of-the-art TIM training and course curriculum material and is geared to meet critical training needs of traffic incident responders and managers from many disciplines. Based on the results from the core research on the L12 projects, the L32B e- Learning for Training Traffic Incident Responders and Managers was recommended. The research team was previously familiar with the subject matter of the L12 training, specifically incident and emergency management, safety, standards development, and traffic management. This knowledge and experience proved invaluable in terms of understanding what the SHRP 2 was looking for, reviewing the pertinent literature, studying the comparable training programs, and reviewing and testing the e-learning system at all points in the development process. Objective The objective of this project was to develop and implement an e-learning training course that was primarily an electronic interactive version of the classroom training course curriculum material previously developed in the L12 project and further refined in project L32A. 2