National Academies Press: OpenBook

Guidelines for Ensuring Longevity in Airport Sound Insulation Programs (2014)

Chapter: Section 2 - Program Management

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Suggested Citation:"Section 2 - Program Management." National Academies of Sciences, Engineering, and Medicine. 2014. Guidelines for Ensuring Longevity in Airport Sound Insulation Programs. Washington, DC: The National Academies Press. doi: 10.17226/22439.
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Page 9
Page 10
Suggested Citation:"Section 2 - Program Management." National Academies of Sciences, Engineering, and Medicine. 2014. Guidelines for Ensuring Longevity in Airport Sound Insulation Programs. Washington, DC: The National Academies Press. doi: 10.17226/22439.
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Page 10

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9 Program Management Managing a sound insulation program effectively is critical in meeting all project requirements regardless of competing demands and unexpected changes. As part of program initia- tion, a fully detailed timeline must be developed to identify critical path milestones for measuring progress and to ensure that all critical paths remain on schedule. The timeline must be reviewed for streamlining the program and maintaining program completion. As part of program management and planning, the following factors should be considered: • Provide ongoing liaison among project sponsor, pro ject stakeholders (i.e., homeowners and contractors), and consultants; • Develop a fully detailed timeline; • Ensure optimal response to project requirements and provide expected deliverables; • Provide for continuous monitoring of work quantity and quality, time schedules, and budgets, with the ability to take corrective actions as required; • Provide timely and effective reviews of design and testing milestones; • Update project records daily and provide regular reports to the client; and • Document design progress frequently. Furthermore, consultants should work as multidisciplinary teams to achieve project requirements. Weekly and monthly project meetings should be conducted to discuss workload, scheduling, and potential issues. The program team may consist of the following disciplines in the form of primary consultants or subconsultants: program manager, architect, acoustical engineer, hazardous materials professional, sus- tainability experts, electrical engineer, mechanical engineer, structural engineer, construction manager, and commissioner. Chapter 2 of ACRP Report 89 discusses the role of each team member in detail (Payne et al., 2013). 2.1 Incorporating this Guidance Material into Project Management and Planning This guidance document is created to provide hands-on direction for performing a sound insulation project. The fol- lowing points underscore areas of management and planning that will be affected by this guidance: • Providing leadership and oversight to make sure that the guideline is incorporated, • Defining the project, • Developing a task list, • Selecting a team, • Engaging employees so that they are prepared to support the project, • Ensuring quality assurance and quality control, • Developing schedules, and • Developing checklists. 2.2 Establishing a Quality Assurance Plan The main goal of a quality assurance plan is to make sure that the program adheres to standards, policy, and proce- dures; ensures quality throughout the course of the project; and results in the client’s satisfaction (the clients being the program sponsor and the homeowner). In this regard, it is advisable to pursue accreditation such as ISO 9001 and follow the appropriate criteria. The following criteria for establishing a quality assurance plan are built on the steps listed in How to Build a Quality Assurance Program (Richards, n.d.) and a vast amount of experience gained through managing sound insulation programs: • Develop standards. It is important to know the stan- dards, from the codes and regulations governing the S E C T I O N 2

10 program to the client’s expectations and contractual obligations. • Develop a policy and procedures manual in conjunction with the standards. The manual should clearly define the objectives of the program, show the steps necessary to achieve these objectives, and indicate ways to measure and review conformance. The manual should periodically be reviewed and updated. • Review the best practices in the field and determine how these practices can be incorporated into the program. • Clearly designate staff members’ roles and assign them the responsibilities required to achieve the objectives of the program. In addition, define the role of the subconsultant(s) in the project and the coordination necessary among all stakeholders. • Train staff and offer refresher courses to make sure they understand the workflow and are up-to-date with any changes, such as building code updates. • Establish a realistic timeline for each task. Develop check points for these tasks at which they will be reviewed for accuracy, compliance with the objectives of the program, and adherence to timelines. • Set up procedures to ensure that any necessary measure- ment and test equipment is calibrated to the applicable standard. • Establish quality control oversight that includes individ- uals not involved directly in the day-to-day operations of the program (such as principal of the company or clients) to review the quality assurance plan, reports, and improvements and provide constructive feedback. • Perform an analysis of the “lessons learned” at the end of each project and keep the results in a database for future reference. This database can be used for issues faced during projects, durability problems, system requirements, main- tenance requirements, and constructibility issues and will be a great resource in the future. Summary—Program Management 1. Establish a quality assurance plan. 2. Understand the standards. 3. Develop a comprehensive policy and procedures manual.

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 Guidelines for Ensuring Longevity in Airport Sound Insulation Programs
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TRB’s Airport Cooperative Research Program (ACRP) Report 105: Guidelines for Ensuring Longevity in Airport Sound Insulation Programs provides best practices in all phases of a sound insulation program to reduce or eliminate future deterioration issues.

ACRP Report 105 complements ACRP Report 89: Guidelines for Airport Sound Insulation Programs.

The contractor’s final report, which assesses sound insulation treatments as part of the first phase of the project that developed ACRP Report 105, is available for download.

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