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Transit Bus Operator Distraction Policies (2013)

Chapter: Chapter Four - Case Examples

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Suggested Citation:"Chapter Four - Case Examples ." National Academies of Sciences, Engineering, and Medicine. 2013. Transit Bus Operator Distraction Policies. Washington, DC: The National Academies Press. doi: 10.17226/22485.
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Suggested Citation:"Chapter Four - Case Examples ." National Academies of Sciences, Engineering, and Medicine. 2013. Transit Bus Operator Distraction Policies. Washington, DC: The National Academies Press. doi: 10.17226/22485.
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Suggested Citation:"Chapter Four - Case Examples ." National Academies of Sciences, Engineering, and Medicine. 2013. Transit Bus Operator Distraction Policies. Washington, DC: The National Academies Press. doi: 10.17226/22485.
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Suggested Citation:"Chapter Four - Case Examples ." National Academies of Sciences, Engineering, and Medicine. 2013. Transit Bus Operator Distraction Policies. Washington, DC: The National Academies Press. doi: 10.17226/22485.
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Suggested Citation:"Chapter Four - Case Examples ." National Academies of Sciences, Engineering, and Medicine. 2013. Transit Bus Operator Distraction Policies. Washington, DC: The National Academies Press. doi: 10.17226/22485.
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Suggested Citation:"Chapter Four - Case Examples ." National Academies of Sciences, Engineering, and Medicine. 2013. Transit Bus Operator Distraction Policies. Washington, DC: The National Academies Press. doi: 10.17226/22485.
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Suggested Citation:"Chapter Four - Case Examples ." National Academies of Sciences, Engineering, and Medicine. 2013. Transit Bus Operator Distraction Policies. Washington, DC: The National Academies Press. doi: 10.17226/22485.
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Suggested Citation:"Chapter Four - Case Examples ." National Academies of Sciences, Engineering, and Medicine. 2013. Transit Bus Operator Distraction Policies. Washington, DC: The National Academies Press. doi: 10.17226/22485.
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Suggested Citation:"Chapter Four - Case Examples ." National Academies of Sciences, Engineering, and Medicine. 2013. Transit Bus Operator Distraction Policies. Washington, DC: The National Academies Press. doi: 10.17226/22485.
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Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

18 growing trend, NYCT issued a permanent bulletin (Bulletin Order No. 02.34.00), dated January 31, 2000, from the Chief Transportation Officer to all managers, supervisors, bus opera- tors, and “all concerned” on the subject of “Pager and Cellular Phone Restrictions.” The bulletin stipulated that pager mes- sages must not be viewed while operating a bus, and that cel- lular phones must be turned off while operating a bus and must not be visible to the general public. This order stated that com- pliance was mandatory, and that operators in violation might be subject to disciplinary action. It also directed assistant gen- eral managers to ensure that all managers, supervisors, 19/A safety superintendants, and road operation dispatchers moni- tor bus drivers for compliance with the bulletin. The complete two-page bulletin is presented in Figure 8. The bulletin was updated in February 2002 to clarify that cellular phones with hands-free devices were covered by the restriction. In April 2003, the order was updated again to reflect the implementation of new state laws restricting the use of cell phones while operating motor vehicles. The update also addressed emerging texting technology and activities. Although the earlier orders spelled out a process for the emergency noti- fication of operators, the updated version also included a list of emergency contact numbers that operators could provide to persons who might need to contact them with an emergency message. Possibly the most significant addition to this version was the change in wording to state that operators who violate this order will be subject to discipinary action. Typical penalties for violations of the cellular phone policy during this period were reprimands on the first offense followed by progressive discplinary actions. The order was updated again in November 2003 and July 2008 with clarifications and updated contact information but no significant changes in policy. Another update in Novem- ber 2009 emphasized a statewide ban on texting while driv- ing that became effective on November 1, 2009, forbidding all drivers from using mobile devices for reading, typing, and/ or sending text messages from behind the wheel. This update also included language restricting the use of pagers, cellular phones—with or without a hands-free device—or any other PED. Through all of these versions, the order stipulated that, “At the terminal, after the bus has been properly secured, bus operators may view messages and use cellular phones, pro- vided it does not contribute to or cause a delay of service or inconvience customers.” NEW YORK CITY TRANSIT NYCT, an agency of the New York Metropolitan Transporta- tion Authority (NYMTA), is the nation’s largest transit system, operating both the largest subway system and the largest fleet of buses: 5,600 in 2011. Working out of 28 depots and garages, NYCT buses serve all five boroughs of New York City, with over 15,000 stops along 310 separate routes. The average daily ridership of NYCT buses in 2011 was 2.5 mil- lion, more than double that of the second largest system tran- sit bus system in the country, Los Angeles. The New York City Transit Authority was created by the state legislature in 1953 as a public corporation to manage and operate all city-owned bus, trolley, and subway routes. In 1968, the New York Legislature created the NYMTA to oversee transportation operations in 12 counties; it became the parent agency to NYCT. Given the sheer size of the system and the service area, NYCT has always been challenged to manage risk through very proactive measures. In a system such as NYCT, a safety problem on one bus route or out of one bus depot could quickly become systemic and ultimately catastrophic, affecting pub- lic safety as well as mobility and the economy of the region. Unlike most transit bus systems, which can illustrate their ser- vice on one or two maps, NYCT issues a map for each borough. Any other approach would result in maps too large and cum- bersome to use or printed in fonts too small to read. The five service maps are included to illustrate the extent of NYCT bus operations (Figures 3–7). In 1995, NYCT initiated a performance monitoring pro- gram to address up to 5% of the bus operators involved in the highest number of collisions and/or customer accidents. The operators in this program typically experienced four or more incidents in a one-year period, or three or more inci- dents over a two-year period, involving at least one personal injury. This program utilizes “undercover rides,” performed by NYCT supervisors, to identify and report problematic behav- iors specifically related to safety and customer relations. The goal of the program is not to discharge employees but to correct problems through re-training, counseling, and other response measures, followed by continued monitoring. It was through this program that the role of cell phones in problematic behaviors became apparent. In response to this chapter four CASE EXAMPLES

19 operator who violated that agency’s cell phone policy. The arbitrator sided with the agency, and the resulting docu- ments from the arbitration case, including a copy of the existing MTA policy, provided the groundwork for devel- oping a fair and defensible policy. A copy of the MTA pol- icy is included in Appendix G. In December 2010, NYCT issued another update stating that, “Effective Wednesday, January 12, 2011, a ZERO TOLERANCE policy will be in effect for bus operators found to be in violation of the pager, cellular phone, and personal electronic device restrictions specified in this bulletin.” Absent from this bulletin was the According to NYCT policy, this order was set to expire or “sunset” in August 2010 unless updated/reissued. In early 2010, recognizing that the existing policy failed to serve as a deterent to continued use of cell phones, as well as the incidents in 2008 in California and 2009 in Boston, NYCT management notified the labor unions representing bus operators that it intended to let the existing regulation/order sunset and implement a zero-tolerance policy concerning cell phone and PED use. In August 2010, an arbitration was conducted in Mary- land between the Maryland Transit Administration and an FIGURE 3 NYCT Bronx bus map (NYCT).

20 FIGURE 4 NYCT Brooklyn bus map (NYCT).

FIGURE 5 NYCT Manhatten bus map (NYCT).

22 FIGURE 6 NYCT Queens bus map (NYCT).

23 FIGURE 7 NYCT STATEN Island bus map (NYCT).

24 NYCT continued to enforce zero tolerance policy by means of “undercover rides.” In the first 18 months of enforcement, 13 operators were terminated and one, who was initially discharged, was reinstated following arbitra- tion. The policy has also resulted in an 80% decrease in cell phone use rule violations. Although the policy gives NYCT the option to terminate an employee on the first offense, the standard process is for an employee who vio- lates the rule to receive a 20-day suspension after the first offense and be terminated on the second offense. Addi- tionally, road dispatchers may be subject to disciplinary language that clarified when/where cell phone and pager use was permissible. That order was revised less than two months later to include a definition of operating a bus: “actively driving the bus (i.e., bus moving or standing) in revenue or non-revenue service; sitting in the driver’s seat at any time with the bus engine on or off; servicing or assisting customers using the wheelchair lift or ramp.” The language which clarified when and where cell phone use was permissible was also revised and reinserted into the bulletin. FIGURE 8 NYCT permanent bulletin—Bulletin order no. 02.34.00 (NYCT). (continued )

25 METROPOLITAN ATLANTA RAPID TRANSIT AUTHORITY MARTA was created by the Georgia state legislature in 1965. Although the initiative was originally spurred on by plans for a regional rapid transit rail system, it was not until 1972 that MARTA was in a position to purchase the Atlanta Transit Sys- tem and take control of the area’s primary bus transportation system. Today MARTA operates more than 500 buses, serv- ing more than 740 stops along 91 routes throughout the City of Atlanta and Fulton and DeKalb counties. Annual bus rider- ship on MARTA in 2009 was over 72 million, making it the 16th-largest public transit bus system in the country. actions for failing to report/document operator violations that they witness. A copy of the revised bulletin dated Feb- ruary 3, 2011, minus the specific agency contact numbers, is shown in Figure 9. NYCT has also been using the relatively new 30-minute online training course developed by CUTR and now deliv- ered by the FTA through TSI. The feedback from operators, supervisors, and managerial-level employees who have taken the course, “Curbing Transit Operator Distracted Driving,” has been very positive, indicating that the program addresses both rules compliance and the behavioral/cultural shifts neces- sary to reduce distracted driving. FIGURE 8 (Continued ).

26 ADMINISTRATION/PERSONNEL Bulletin Order No. 02.34.06 Permanent Bulletin * REVISED * February 3, 2011 To: Managers, Supervisors, Bus Operators and All Concerned From: Joseph D’Auria, Acting Chief Transportation/Labor Relations Officer Subject: PAGER, CELLULAR PHONE, AND PERSONAL ELECTRONIC COMMUNICATION DEVICE RESTRICTIONS For safe vehicle operation, New York State Law places restrictions on the use of cellular phones while driving. This includes a statewide ban on texting-while-driving that forbids drivers from using mobile devices for reading, typing and/or sending text messages behind the wheel. Safety is the first priority when operating buses and other Metropolitan Transportation Authority (MTA) vehicles. When operating MTA vehicles, all employees must obey the laws governing cellular phone use. Although New York State Law does not restrict hands-free cellular phone use while driving, the MTA imposes even greater restrictions to ensure public safety. A ZERO TOLERANCE policy is in effect for bus operators found to be in violation of the pager, cellular phone and personal electronic communication device restrictions specified in this bulletin. Pagers, cellular phones, and personal electronic communication devices can cause distractions that reduce an operator’s ability to operate a bus safely. Furthermore, the use of such devices can interfere with an operator’s responsibility to provide quality customer service. Bus operators with pagers, cellular phones and personal electronic communication devices in their possession, must adhere to the restrictions specified in this bulletin while operating buses. Operating a bus is defined as: actively driving the bus (i.e., bus moving or standing) in revenue or non-revenue service; sitting in the drivers seat at any time with the bus engine on or off; servicing or assisting customers using the wheelchair lift or ramp. The pager, cellular phone and personal electronic communication device restrictions are as follows: While operating a bus, operators MUST NOT use pagers, cellular phones (with or without a hands-free device) or any other personal electronic communication device. While operating a bus, cellular phones, pagers and personal electronic communication devices MUST NOT be carried in any manner in which they are visible to supervision or the general public. Cellular phones, pagers and personal electronic communication devices MUST be turned off while operating a bus. FIGURE 9 NYCT permanent bulletin—Bulletin order no. 02.34.06 (NYCT). (continued )

27 ADMINISTRATION/PERSONNEL Bulletin Order No. 02.34.06 Pager, Cellular Phone, and Personal Electronic Communication Device Restrictions February 3, 2011 Page 2 Restrictions (cont’d) Any text message, voice mail, e-mail or other pager/cellular phone message, MUST NOT be viewed or acknowledged while operating a bus. Hands-free audio devices for telephones, pagers and/or other equipment MUST NOT be used, worn, or displayed while operating a bus. Such devices include, but are not limited to: earpieces, earphones, headphones, mouthpieces, etc. Note: At the terminal, after the bus has been properly secured, bus operators may view messages and use cellular phones, provided this does not contribute to or cause a delay of service or inconvenience customers. Personal Emergency Notification Procedure Bus operators should direct persons who may need to contact them in an emergency to call their respective crew dispatcher’s office. If they are unable to reach the crew dispatcher, they should contact the respective Bus Command Center (BCC) console dispatcher. The depot crew dispatcher and BCC console phone numbers are provided in this bulletin (see page 3). Bus operators should write their name, employee ID number and depot in the spaces provided on page 3 and give a copy to the persons who may attempt to contact them. A rapid and appropriate response will allow the bus operator to quickly and safely attend to the emergency while minimizing customer disruption. Critical and timely responses can only be executed when proper notification is given to the crew dispatcher or the BCC console dispatcher. Crew dispatchers and BCC console dispatchers receiving notification should process emergency messages according to the following procedures: The dispatcher will identify whether the operator is on the property or on the road. If the bus operator is on the property, the dispatcher will notify the bus operator of the emergency message. In the event the operator is on the road, the BCC will communicate the emergency message to the operator via bus radio and/or initiate an appropriate response to the emergency. Bus operators that are in service must be properly logged onto the bus radio to facilitate the BCC in locating them. Compliance with these restrictions is mandatory. Failure to fully comply will subject you to disciplinary action, up to and including dismissal in the first instance. Personnel must be guided accordingly. All managers and supervisors will monitor to ensure full compliance with this bulletin. FIGURE 9 (Continued ).

28 ADMINISTRATION/PERSONNEL Bulletin Order No. 02.34.06 Pager, Cellular Phone and Personal Electronic Communication Device Restrictions February 3, 2011 Page 3 Depot and Bus Command Center (BCC) Telephone Numbers DIVISION DEPOT CREWDISPATCHER CONSOLE (800#/866#) CONSOLE (718#/516#) Grand Avenue (347) 694-1577 (800) 393-8909 (718) 927-7850 East New York (718) 927-7447 (800) 393-8911 (718) 927-7852 Fresh Pond (718) 334-8600 (800) 393-8909 (718) 927-7850 BROOKLYN NORTH Spring Creek (718) 348-8690 (866) 561-8756 Flatbush (347) 643-5702 (800) 393-8910 (718) 927-7851 Ulmer Park (347) 694-3447 (800) 393-8909 (718) 927-7850 BROOKLYNSOUTH Jackie Gleason (347) 643-5255/5256 (800) 393-8910 (718) 927-7851 Casey Stengel (347) 694-1400 (800) 393-8912/8913 (718) 927-7853/7854 La Guardia (718) 565-3526/3527 (866) 561-8752 QUEENSNORTH College Point (718) 888-6010 (866) 561-8751 JFK Depot (718) 553-4293 (866) 561-8754 Jamaica (347) 694-3351 (800) 393-8912/8913 (718) 927-7853/7854 Baisley Park (718) 557-6800/6850 (866) 561-8753 Queens Village (347) 694-2222 (800) 393-8912/8913 (718) 927-7853/7854 QUEENS SOUTH Far Rockaway (718) 318-3900/3901 (866) 561-8755 Yukon (347) 694-2505/2506 (800) 237-2490 (718) 927-7855 Castleton (718) 273-1790 (800) 237-2490 (718) 927-7855 Meredith (347) 694-2640 (800) 237-2490 (718) 927-7855 STATEN ISLAND Charleston (347) 694-2697/2698 (800) 237-2490 (718) 927-7855 Manhattanville (212) 712-4330/4331 (800) 393-8904 (718) 927-7845 Michael J. Quill (212) 712-5012/5013 (800) 393-8907 (718) 927-7848 126th Street (212) 712-5620 (800) 393-8911 (718) 927-7852 MANHATTAN 100th Street (212) 712-4662 (800) 393-8904 (718) 927-7845 Gun Hill (718) 430–4866 (800) 393-8906 (718) 927-7847 Eastchester (718) 696-3600 (866) 561-8757 Yonkers (914) 964-7200/7201 (866) 561-8758 West Farms (718) 319-7547 (800) 393-8905/8906 (718) 927-7846/7847 BRONX Kingsbridge (212) 544-3436 (800) 393-8908 (718) 927-7849 Norman J. Levy (516) 542-0761 (800) 560-7425 (516) 542-1415 LONG ISLAND BUS Rockville Centre (516) 763-4020 (800) 560-7425 (516) 542-1415 NAME EMPLOYEE ID # DEPOT Bus operators should complete the above information and provide a copy of this page to the persons that may attempt to contact them in an emergency. I:\WORD\PermBulletin\Pagers and Cellphones_2011rev04.doc FIGURE 9 (Continued ). iors, inlcuding cell phone usage, eating and drinking, and reading. Early in 2009, MARTA’s general manager directed the Office of Safety to develop a policy addressing distracted driv- ing behaviors in both bus and rail operations. In December of that year, MARTA issued the following news release: Like many transit system, MARTA experienced a con- vergence of external and internal situations which drove the issue of distracted driving to the forefront of their opeations. The previously mentioned rail incidents in 2008 and 2009 were accompanied by a sharp rise in customer complaints, media reports, and incidents regarding MARTA bus and rail operators demonstrating various distracted driving behav-

29 smoking. or any other distracting behaviors while operating a vehicle are subject to discharge on the first offense. Viola- tors of the policy prohibiting employees from carrying cell phones, PEDs, or drinks or food while operating a vehicle are given a five-day suspension after the first offense and discharged after the second offense. A MARTA system map, including bus and rail operations, is reproduced in Figure 10, and a copy of the MARTA Dis- traction Avoidance Policy in Figure 11. METRO TRANSIT Metro Transit traces its roots back to 1967, when the Min- nesota State Legislature created the Metropolitan Transit Commission. In 1994, its operations were transferred to the Metropolitan Council, which was created by legisla- tive action to serve as a regional government agency and metro politan planning organization to serve the seven- county metropolitan area of Minneapolis and Saint Paul. In 1998, the name was officially shortened to Metro Transit. Metro Transit’s bus operations are the outgrowth of its 1970 acquisition of the private Twin City Lines bus company. While implementing the policy in rail operations has required some modifications, the implementation of the orig- inal policy into the bus system, which became effective on February 1, 2010, has not been changed or revised. Since its implementation, there have been fewer than 20 violation inci- dents in bus operations and no bus incidents in which distracted driving activities played a primary or secondary role. The nega- tive media reports have ceased and the number of customer complaints about distracted driving behaviors has dropped significantly. Both the labor union representative and the safety depart- ment official from MARTA who particpated in the survey reported that there has been a significant change in the culture regarding distracted driving and that bus operators, as well as other employees, take it very seriously. Both particpants cited cases of peer enforcement, in which drivers have reminded other operators about the rules and/or have pointed out behav- iors or actions before they became reportable offenses. The policy applies whether employees are operating a revenue or non-revenue agency vehicle. Any employee found in violation of the rule prohibiting the use of cell phones or PEDs, eating, drinking, reading, System Updates FOR IMMEDIATE RELEASE CONTACT: Cara Hodgson December 31, 2009 404-848-5157 MARTA Revises Effective Date for New Distraction Avoidance Policy MARTA has revised the effective date of its new distraction avoidance policy to February 1, 2010, to ensure the successful implementation of what is one of the strictest such policies in the nation. Given the stringent and comprehensive nature of the policy, it’s critical that the approximately 4,500 employees who are covered by it fully understand its provisions and the consequences of noncompliance. MARTA’s current policies governing distracted activities will remain in effect until February 1, 2010, and any violations will result in the appropriate disciplinary action. MARTA approved its zero-tolerance distraction avoidance policy on December 10, 2009, reinforcing its long- standing commitment to ensuring the safety of customers, employees and the general public. The new policy will apply to nearly every MARTA employee – including bus, rail and mobility van operators who carry passengers. In addition, the policy will cover employees operating “non-revenue” vehicles such as staff cars, trucks, and moving equipment as well as those performing safety sensitive functions. MARTA employees operating personal vehicles while conducting Authority business are also subject to the new policy. Distractions include, but are not limited to, the use of cell phones and other electronic devices, eating, drinking, reading, reaching for fallen items, and other activities that take attention away from driving or operating equipment. After an investigation of a distracted driving incident, MARTA employees who are found to have violated the policy will face immediate termination. Owing to the specialized training and national certification that MARTA Police officers receive, they are exempt from the electronic device provisions. While bus and rail public transit services remain one of the safest modes of transportation, a series of high- profile mass transit accidents across the country linked to distracted driving—including several that resulted in fatalities—have underscored just how serious this threat has become to safe operations. In response, MARTA toughened its distracted driving policy based on a review of these incidents as well as recommendations made by the U.S. Department of Transportation Federal Transit Administration (FTA).

30 G R EEN RA IL LI NE H H H H 117 Stone Mountain Lake 116 116 115 115 111 201 Wrights Lake Kings Lake Trammel Crow Park 140 ALPHARETTA ROSWELL H 185 143 140 73 73 86 116 Independence High School Mansell Park/Ride Lot GRTA Park/Ride Lot Mansell Park/Ride Lot 111 BLUE/GREEN RAIL LINE 121 121 W. Mountain St. Gallery at South DeKalb R E D RA IL LI N E G O LD RA IL L INE BLUE RAIL LINE BLUE/GREEN RAIL LINE BLU E/G REE N R AIL LIN E R E D /G O LD RA IL LIN E Goldsmith Rd Park & Ride Central D rive 14 Morris Brown College Theological Seminary Wyndham-Midtown West End Mall Spelman College Morehouse College 201 85 85 185 185 140 140 143 143 150 150 103 103 126 126 30 36 36 36 27 616 2 99 99 16 30 47 47 39 39 39 110 110 124 124 103 132 132 148 148 87 5 5 5 5 104 25 33 33 33 25 25 125 125 8 8 119 111 116 115 111 186 186 186 49 42 93 93 183 183 162 71 170 58 58 56 56 53 53 5050 53 67 13 51 1 71 162 55 55 172 172 165 165 68 26 84 84 84 78 73 153 37 12 12 12 19 19 19 153 180 180 178 189 89 181 181 89 89 189 189 75 75 75 123 123 24 15 15 15 107 86 34 34 34 9 9 32 32 74 155 60 193 83 193 74 4 4 95 95 81 66 82 82 107 120 120 21 114 114 114 21 520 521 121 121 117 Chestnut Elementary Cumberland Blvd Flat Sho als Rd Ki m be rl y M ill Rd Cadiz C ircle Ba ya r d St Calhoun Ave North Shal low ford Rd W int er sC ha pe lR d N. Ar ca di a A ve . Sc ott Bl vd Valley Vie w Rd. Regis Rd. W ils on M ill Rd W a i t s D r Tarra g o n W ay Cornell Blvd Do lla r M ill Rd Utoy Cir Na th an Rd N Pe ac htr ee R d Alison Ct Holiday Inn- Perimeter Point Mall Regency Park Perimeter View Shopping Center 400 285 285 Rd O ld Na tio n a lH wy Ro os ev elt Hw y Church St Ce nte r S t 85 Ju lle tte Rd Jonesboro Rd d R elffi B Fieldgreen-Trace Wal-Mart Wh arto n C ir Ful ton I ndu stri al B lvd Cascade Rd Boat Rock Rd Fu lto n I nd us tri al Bl vd Boat Rock Rddvl B egnar GaL TradewaterParkway Six Flags Way Si x F lag s P kwy Fulton Industrial Park Westpark Industrial Six Flags Over Georgia 20 70 Atlanta Gateway Industrial Park Selig Dr Southwest Performing Arts Center Fulton County Industrial Park St on ecr est Square 10 MLK Jr Center Oakland Cemetery No rth sid e D r W indwardPkwy North rid ge Rd P Dunwoody Pl Dry de n R d Haynes Bridge Rd Webb Rd Mo rri s R d No rth Po int Pk wy Cum mings Hwy Roswell Shopping Center City Hall North Fulton Medical Center D ee rfie ld Pkw y Pa no la R d P W ind wa rd Co nc ou rs e Windward Park/Ride Lot Union Station Mall M ar tin R oa d West End Ashby Midtown North Avenue Arts Center King Memorial South Fulton Park/Ride Lot Ol d Fa irb ur n Rd Park/Ride Lot King Arnold St Br ow ns Mi ll R d B ro w n s Mill R d Redford Rd B ouldercrest R d Z i p I nd B lvd Oglethorpe Ave Be ec he r Rd Peyton Rd Argyle Dr Dunwoody Vi llage Pkwy Chamblee-Dunwoody Rd Children’s Healthcare of Atlanta at Scottish Rite Clifton Springs Way E. Po nc e de Leo n Bo ulder Park Joseph E. Boone Ba rfi el d Av e ParksArthur Langford Jr Pl Maury Ave. Access Rd Old Hillandale Dr. Ashwood Ave. Amal Dr. W es tp ar k Dr HiFi Buys Amphitheater Revised 1/2012 Me mo rial Dr Me mo ria l D r 521 520 AM PM McGinnis Ferry Rd 82 Central Atlanta (See other side) SYSTEM MAP COLLEGES AND UNIVERSITIES Agnes Scott College.....................................................J–7 Atlanta Area Technical School .................................... K–4 Atlanta Christian College..............................................L–3 Atlanta Metropolitan College ........................................L–4 Columbia Theological Seminary ...................................J–7 GA Perimeter College Clarkston ....................................I–9 GA Perimeter College Dunwoody................................. D–7 GA Perimeter College Decatur......................................L–8 Emory University ...........................................................I–6 Mercer University in Atlanta .........................................F–8 Oglethorpe University...................................................F–6 CULTURAL FACILITIES Atlanta History Center ................................................. G–5 Callanwolde Fine Art .....................................................I–6 Carter Center ...............................................................J–6 Center for Puppetry Arts ...............................................I–5 Cyclorama .................................................................. K–5 DeKalb County Library-Decatur .....................................I–8 Lakewood Amphitheater ..............................................L–5 Michael C Carlos Museum ............................................I–6 Fernbank Science Center ..............................................I–7 Rhodes Hall ..................................................................I–5 HOTELS AND MOTELS Crowne Plaza Airport ..................................................M–4 Crowne Plaza Ravinia...................................................E–6 Days Inn Airport South ................................................ O–3 Doubletree Atlanta Buckhead...................................... G–5 Embassy Suites-Buckhead.......................................... G–5 Hilton Atlanta Airport...................................................M–4 Holiday Inn-Airport North ............................................M–4 Holiday Inn-Decatur ......................................................I–7 Holiday Inn-Perimeter ..................................................E–7 Lenox Inn.................................................................... G–5 Marriott Airport ........................................................... N–3 Marriott-JW At Lenox.................................................. G–5 Marriott-Perimeter Center ............................................E–6 Grand Hyatt Atlanta..................................................... G–5 Ritz-Carlton Buckhead ................................................ G–5 Sheraton-Airport ......................................................... N–3 Sheraton Buckhead..................................................... G–5 Renaissance Airport ....................................................M–4 Westin Buckhead ........................................................ G–5 Westin Airport............................................................. N–3 MEDICAL FACILITIES Decatur Hospital ...........................................................I–7 DeKalb Medical Center .................................................I–8 Children’s Healthcare of Atlanta at Egleston .................I–7 Emory University Hospital & Clinic.................................I–7 Georgia Regional Hospital ............................................L–8 North Fulton Medical Center ....................................... B–8 Northside Hospital-Atlanta ...........................................E–6 Charter Peachford....................................................... D–7 Piedmont Hospital....................................................... H–5 St. Joseph’s Hospital ...................................................E–6 Children’s Healthcare of Atl at Scottish Rite Hospital....E–6 Dunwoody Medical Center .......................................... D–7 Shepherd Spinal Center .............................................. H–5 South Fulton Medical ...................................................L–4 Southside Medical Center ........................................... K–5 W.T. Brooks Medical Center ........................................L–3 Veterans Administration Hospital ................................ H–7 PARKS AND RECREATION Anderson Park .............................................................J–3 Atlanta Memorial Park ................................................ H–4 Blackburn Park ............................................................E–6 Murphy Candler Park ...................................................E–6 Chastain Memorial Park...............................................F–5 Lakewood Stadium ......................................................L–5 Maddox Park ...............................................................J–4 Six Flags Over Georgia................................................ N–7 Stone Mountain Park .................................................. D–9 John A White Park ...................................................... K–3 Georgia International Convention Center ..................... N–3 SHOPPING CENTERS Ansley Mall ...................................................................I–5 Atlantic Station .............................................................I–4 Belvedere Plaza ...........................................................J–8 Camp Creek Marketplace............................................M–2 DeKalb Farmers Market ................................................I–8 Greenbriar Mall ............................................................L–2 Lenox Square.............................................................. G–5 Lindbergh Plaza .......................................................... H–5 Peachtree Battle Shopping Center .............................. H–5 North DeKalb Mall....................................................... H–8 Northeast Plaza .......................................................... G–6 Northlake Mall ............................................................ G–8 North Point Mall .......................................................... B–9 Outlet Square Mall ...................................................... G–7 Perimeter Mall .............................................................E–6 Phipps Plaza ............................................................... G–5 Gallery at South DeKalb ...............................................L–8 Suburban Plaza.............................................................I–8 Mall at Stonecrest..................................................... P–10 Cumberland Mall .........................................................F–3 Union Station Mall....................................................... P–1 TRANSPORTATION FACILITIES Amtrak®-Peachtree Station .........................................I–5 Charlie Brown Fulton Airport Park .................................I–1 DeKalb Peachtree Airport .............................................F–7 Hartsfield-Jackson International Airport ...................... N–4 MARTA Headquarters (Lindbergh Center Station) ........ H–5 Symbols H 75 180 410P MARTA Rail 1 MARTA Buses 1 1 © January 2012 Metropolitan Atlanta Rapid Transit Authority Map Legend 1 0 1 Mile Q Express and Limited (Bus Rapid Transit) Central Atlanta (See Inset other side) FIGURE 10 MARTA system map (MARTA).

31 10.1.69 FIGURE 11 MARTA Distraction Avoidance Policy (MARTA).

32 10.1.69 FIGURE 11 (Continued ).

33 10.1.69 FIGURE 11 (Continued ).

34 10.1.69 FIGURE 11 (Continued ).

35 10.1.69 FIGURE 11 (Continued ).

36 10.1.69 FIGURE 11 (Continued ).

37 10.1.69 FIGURE 11 (Continued ).

38 or implement a rule and disciplinary actions. Accordingly, management met with labor representatives to confer on the intended changes. What was previously a Class A (originally a Class B) safety violation, resulting in warnings and suspensions, was going to be elevated to a much more severe violation and penalty. Using its drug and alchohol program as a model, Metro Transit developed and implemented the new proce- dure by the end of 2009 and revised it in June 2011. Penalties for violating the new rule are a Final Record of Warning that remains on file for 36 months and a 20-day unpaid suspen- sion. Employees found in violation for a second time within that 36-month period are subject to termination. Since the implementation at the end of 2009, there have been approximatly 35 first violations and no second viola- tions. Consequently, no driver has been discharged, and none of the cases which have been brought to arbitration has been reversed, a testament to the policy’s effectiveness. A copy of the policy is included here: In 2011, Metro Transit was the 18th-largest public tran- sit bus system in the country, serving over 66 million riders per year. Metro Transit operates a fleet of 882 buses out of four garages, serving over 700 stops along 123 bus routes. A Metro Transit System Map is reproduced in Figure 12. Like MARTA, Metro Transit escalated actions to reduce and prevent distracted driving following the incidents of 2008 and 2009. Even before these accidents, Metro Transit had experienced two incidents within its system caused by two different bus operators using a cell phone. Thankfully, in neither case was someone injured. However, customers, front-line supervisors, and top management at Metro Tran- sit began observing and reporting an increased usage of cell phones by bus operators. In 2009, Metro Transit considered developing a new pro- cedure to address restrictions regarding cell phones and PED use while operating a bus or light rail vehicle. The contract between the labor unions and Metro Transit requires that the unions are notified whenever Metro Transit intends to change National Sports Center Sylvan Lake Henry Lake Cowley Lake Crow River French Lake Diamond Lake Lake Laura Hayden Lake Lemans Lake Mud Lake Goose Lake Weaver Lake Peter Lake Spurzem Lake Half Moon Lake Katrina Lake Lake Classen Stubbs Bay North Arm Forest Lake Jennings Bay Maxwell Bay Lake Independence West Arm Lake Minnetonka Lake Minnetonka Lake Minnewashta Smithtown Bay Lake Virginia Lake Lucy Lotus Lake Lake Ann Hazeltine Lake Lake Bavaria Stieger Lake Schutz Lake Lake Zumbra Crystal Bay Lake Minnetonka St. Albans Bay Christmas Lake Lake Minnetonka Gray's Bay Harrison Bay Rice Lake Lake Riley Rice Marsh Lake Mitchell Lake Round Lake Duck Lake Red Rock Lake Staring Lake Lake Susan Grass Lake Dean Lake Blue Lake Fischer Lake Rice Lake Baldwin Lake George Watch Lake Centerville Lake Peltier Lake Marsham Lake Rice Lake Baldwin Lake Reshanau Lake Rondeau Lake Crossways Lake St. Croix River Lake McKusick Big Carnelian Lake Rice Lake Oneka Lake Horseshoe Lake Egg Lake Pine Tree Lake Man Lake Bald Eagle Lake Otter Lake Amelia Lake Wilkinson Lake Round Lake Masterman Lake Long Lake Echo Lake White Bear Lake Lake De Montreville Lake Jane Clear Lake Olson Lake Eagle Point Lake Lake Elmo Markgrafs Lake Powers Lake Wilmes Lake Lake Edith Long Lake Lily Lake Cloverdale Lake McDonald Lake Crooked Lake Bunker Lake M I S S I SS I P P I R I V E R M I SS I S SI PP I R I V ER Rice Lake Fish Lake Cedar Island Lake Eagle Lake Pike Lake Lake of the Isles Cedar Lake Silver Lake Lake Calhoun Lake Harriet Snelling Lake Gun Club Lake M IN N E SO T A R I V E R Moore Lake Spring Lake Crystal Lake Shady Oak Lake Lone Lake Bryant Lake Glen Lake Lake Nokomis Lake Hiawatha Twin Lakes Twin Lakes M I S S IS S IP P I R IV E R M IS S I S S IP P I R IV E R M I S S I SS I P P I R I VE R M I S S IS S I P P I R I V E R M I S S I S S I P P I R I V E R Wood Lake Long Lake Round Lake Long Lake Pike Lake Lake Johanna Lake Josephine Lake Owasso Twin Lakes Bush Lake Anderson Lakes Anderson Lakes Hyland Lake Pigs Eye Lake Lake Phalen Keller Lake Gervais Lake Kohlman Lake Willow Lake M I N N E S O TA R I V E R M I N N E S O TA R I VE R M I N N E S OTA R I V E R Bass Lake Medicine Lake Lydiard Lake Long Lake Wolsfield Lake Mooney Lake Gleason Lake Hadley Lake Parkers Lake Palmer Lakes Snail Lake Turtle Lake Sucker Lake Gilfillan Lake Birch Lake Gem Lake Goose Lake Pleasant Lake Parker Lake Deep Lake Lake Vadnais Sweeney Lake McCarrons Lake Lake Como Beaver Lake Augusta Lake SunfishLake Rogers Lake Schmidt Lake Dickey Lake Carver Lake Colby Lake Black Dog Lake Long Meadow Lake Penn Lake Wayzata Blvd 705 705 705 705 756 756 767 767 767 767 767 756 755 755 755 755 755 755 755 755 755 705 705 705 705 716 716 716 716 716 717 W ashi ngto n Minnesota Bluff D r 578 578 578 578 578 578 578 252 53 53 5353 27 27 23 19 19 19 19 19 19 19 19 22 22 22 22 22 22 14 14 14 14 14 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491 496 496 680 690E 690E 690E 690E 690E 690E 690 697 698 699 699 697 698 421 421 464 467 464 9 32 32 32 32 32 32 32 32 32 135 135 16 16 16 65 65 65 9 32 32 32 9 9 9 9 25 670 670 670 670 670 12 12 12 12 12 12 12 415 415 445 445 445 437 437 437 437 437 445 440 444 444 444 440 440 440 442 472 472 472 442 489 489 489 436 436 436 484 484 438 480 480 480 480 54 470 441 441 441 470 152 152 115 111 111 111 113 113 113 115 115 115 114 114 114 579 652 652 652 417 417 67 67 67 144 144 144 144 452 452 75 75 68 68 68 68 68 68 68 71 71 71 364 364 364 364 365 71 71 68 75 75 452 365 94 94 94 14 801 801 801 801 5 5 5 762 762 761 761 761 762 761 17 3 3 3 3 3 50 50 353 355 353 353 375 375 375 375 351 351 351 351 353 355 355 355 80 80 50 17 17 17 17 17 665 9 426 446 446 446 446 446446 465 465 460 460 272 272 272 272 61 61 61 4 141 141 141 141 4 4 4 4 61 61 294 294 294 294 294 294 294 294 64 64 64 64 64 219 219 219 219 219 74 74 74 70 63 70 70 70 70 84 84 84 84 84 84 84 87 87 87 87 87 265 275 275 265 265 265 270 270 270 270 270 223 223 62 227 227 227 62 62 62 223 260 260 261 261 260 225 225 225 272 272 272 63 63 350 350 361 364 361 361 361 365 350 860 860 860 21 21 2121 21 21 4 39 39 54 54 74 74 74 134 134 134 134 23 23 55 Hiawatha Line 55 Hiawatha Line 55 Hiawatha Line 55 Hiawatha Line 2 2 2 2 23 23 535 587 587 587 597 597 597 597 597 597 597 597 558 558 554 554 535 535 535 535 535 515 515 515 515 515 6 146 146 540 540 542 542 542542 542 540 538 539 539 539 539 4 4 4 4 4 552 552 475 475 492 492 492 475 475 475 552 552 553 553 553 553 589 589 589 589 589 589 18 18 18 18 18 18 4 4 6 5 5 5 5 6 6 6 6 515 515 46 46 133 133 538 539 156 156 554 535 535 535 535 568 568 568 568 538 540 542 542 539 539 539 539 6 6 6 6 6 46 496 496 496 355 261 288 46 46 46 558 11 11 705756 14 156 717 716 717 7 264 579 579 579 825 825 285 491 491 285 285 285 854 810 810 810 492 492 492 492 Co Rd 76 Co Rd 20 77th S 80th S 90th S O ak gr ee n Brookview 15th S 22nd S 10th S 15th S Valley Creek Trail 30th S 40th S 50th S 60th S 70th S St. C roix Trail Af to n Bailey Dale Valley Creek C ot ta ge G ro ve M an ni ng Bl oo m in gt on Airport Post Le xi ng to n 70th St American Blvd St ry ke r H um bo ld t O hi o Li vi ng st on Ro be rt St at e Pla to Fillmore M ounds Blvd B el lo w s A lle n Ro be rt 12 th A ve 5t h A ve 5t h A ve C ar m en Butler Thompson Thompson Moreland Wentworth Carmel Li vi ng st on Mar ie Mendota 50th 50th St Ashley B abco c k Tr 55th Upper 55th A lta Ro be rt 54th C ha rlt o n Marie D el aw ar e D el aw ar e A m es C ro ss in g Mendota South Plaza Dr D od d D od d Winifred George Sm ith Butler C ha rlt on Orme O ak d a le 20 t h Southview Cam ber Grand 65th 67th Richmond 70th 75th 78th 80th80th C la yt on C on co rd Colle ge Trail C ah i ll Concord Hardm an Arm our C oncord D aw n W ay C onco rd E xchan ge Do dd D od d Robert Ad a A ni ta Annapolis Marie Victo r ia Le xi ng to n Wagon Wheel Tr 21st 21st 20th 17th High Glen Glen 12th 15th 4t h A ve 7t h A ve H as tin gs 10th A ve 2nd Broadway 9th3r d St Pullman Grenadier Li nc ol n Po rt la nd C hi ca go H ar kn es s W oo dl an e H in to n H em in gw ay 85th H ad l e y 80th Pt Douglas Pt Douglas J a m ai c a 80thIv ys to ne 75th 76t h In dian Ideal Lower Afton M cK ni gh t Highwood Linwood To w er Ra di o B ie le nb er g C en tu ry O ak d a l e Silver Bell Diffley DiffleyDiffley Th om as L a ke Duckwood Le xi ng to n Wescott Elrene Do dd D o d d Yankee Doodle Town Centre Dr. Northwest Pkwy Lone Oak Pkwy Le xi ng to n B ra dd oc k Lone Oak Lone Oak Northland Dr. E a ga nd a l e Corporate Cent er Pi lo t K no b C oa ch m anLetendre Yankee Doodle D on al d Bl ue C ro ss Cliff Cliff Pi lo t K no b G al ax ie B la ck ha w k N ic ol s Ra hn Jo hn ny C ak e Ri d g e D odd Blu e G en tia n Jefferson Trail Opperman Lowe r A fto n Londin W ei r Valley Creek Q ue en s Ra di o W oo dl an e Afton Lake Cli ff L ake Si bl e y M em or ia l H w y Pi lo t K no b A rg en t a B ab co ck B la in e 70th 70th Upper 55th 70th 65th Military M ilitary Mendota Heig hts Hastings Indian Edgewood Birch Bluff Smithto wn M in ne w as ht a P kw y Rolling A cr es Sm ith tow n Arboretum 78th Ar bo re tu m Victoria 86th Bavaria 82nd M cK ni gh t K oc hi a Ln Hundertmark Marsh Lake G ue rn se y Co Rd 10E Hampshire Co Rd 140 C o Rd 1 47 Chestnut 6th 4th3rd 1st Ave 1st Ave Eagle Creek Blvd M ar sc ha ll Rd C o Rd 8 3 Va lle y Pa rk D r 12th Ave Industrial Blvd S Valley D ub lin Ro un dh ou se S t K oe pe r A ve To w nl in e Fu lle r A da m s St R ive r Ly nn McColl Dr A ud ub on G al pi n H az el tin e C o Rd 1 7 Lyman 10th 17th Ave A udubon B luff Creek Pioneer Trail A ud ub on Engler Flyin g Cl oud Pioneer Trail Gr ea t Pl ai n s D el l Ed e n P ra iri e Spring Pio neer T rail Staring Lake Fly ing C lou d Anderson Lakes Pkwy Scenic Heights Eden P rairi e Pioneer Trail River View X er xe s Ve rno n A ve Lincoln Bren Bren Bren YellowCircle Red Circle 39th St 38th St 36th 37th Fr an ce Tr ac y Tr ac y B la ke B la ke Rich fie ld Excelsior Excelsior 5t h Mainstreet Minnetonka Mills Rd Sh ad y O ak Co Rd 3 5th K-Tel 11 th A ve 11 th 12 th A ve Sm et an a Sh ady Oak Rowland Co Rd 62 C o R d 4 Co R d 3 B aker Be lt Li ne 2nd Ca mb ridge Lake 36th 34 th A ve 70th St Co Rd 3 Hutchins Lake Walker S h er id an 17 th Minnetonka Blvd C o Rd 1 01 C o Rd 1 01 Po rte r Sc en ic H ei gh ts Excelsior H ig hl an d W oo dl an d To nk aw oo d W ill is to n B ak er W ill is to n Vi ne H ill O ld M ar ke t Excelsio r W at er Lake Co Rd 19 Co Rd 19 Co Rd 19 Excel sior Minneton ka B lvd Shoreline Shoreline Co R d 12 5 Wilshire Shoreline Olinger Colonial Va lle y Vie w A nt rim 70th 76th C ah ill Valley View 78th St Lake Dr La ke D r Lak e D r 78th St Lake Lucy Rd. M ar ke t Hwy 5 H w y 41 Pe av ey B av ar ia W alnut Beech 4th S t Sto ug hto n Ch ask a B lvd Fr an lo H om ew ar d H ill s G ol de n Tr ia ng le D r Buckingham Li nd en Si bl ey M em or ial H wy S ib ley M em or ial H wy R iv e r H il l s Cliff C o Rd 1 1 122nd Pa r k w oo d Burn sville Pkwy N ic ol le t 125th C o Rd 5 Lo ui si an a Po w er s B lv d C o Rd 1 01 D el l R d C o Rd 10 1 Pleasan t View Vi ne H ill Town Line Covington Red Cherry Ln Shady Oak Hwy 5 B ak er W all ac e Ed en P ra iri e Duc k L ake Trail Valley View Rd Valley V iew Va l le y Vi ew La ke H ar r ie t U pt on Delton W 78th St Anderson Lakes Pkwy Prairie Center Dr Dr M itc he ll W 69th Shady O ak Viking Technolog y Flying Cloud P o rt l a n d 26th St25½ Exc elsi or Ro nd ea u Pine 4t h Main La ke La ke D r M ai n Main Meadow C en te rv ill e 20 th 20 th Birch B irc h H ol ly Birch Holly Ash O tte r L ak e Cedar Frenchman One ka Lak e Fo re st Forest 175th 170th 165th 177th H ar ro w H en na Norell Iri sh 122nd 125th 137th 132nd Ash 120th N El m cr es t H ugo Po rt la nd 117th N 120th N 110th G re ne le ffe La Co st a Ap ple O r chard Dellwood RdDellwood Ave 105th Id ea l Q ua il H er on Ja m ai ca Joliet 101st K es w ic k Lansing 120th N 88th N Dellwood McKusick Stonebridge St . C ro ix Tr ail O w en s My rtle Mulb erry W ater St. M ain Boutwell 75th N K im br o 83rd Je ffr y B lvd 80th Maple Hickory 75th Stillwater 68th Jocelyn K ea ts La ke E lm o M an ni ng De Montreville O l son Lake Trai l Lake Jane Trail 50th N 43rd N 30th N 47th N C o Rd 1 5 N ea l M a nnin g Trail La ke E lm o 20th N N ol an 12th N 10th N O ak gr ee n 40th N H oo ve r In du st ria l Broadway 8t h A ve Si lv er L ak e 7th St 8th St Co Rd F5 th A ve Foss C ha nd le r Como Ave Kasota Com o C le ve la nd C le ve la nd G or tn er Ec kl es Eu st is 29 th 18 th Larpenteur Larpenteur H am lin e Le xi ng to n Sn el lin g Fa irv ie w Co Rd B Co Rd C Old Hudson Hudson Rd. Hudson Rd. Guider Tamarack Brookview W oo db ur y K ea ts C ot ta ge G ro ve Old Hud son N ea l M an ni ng Indian Tr ail Franklin East River Co Rd I 33rd Ave 29th St Anthony B lvd N ew B ri g ht on Co Rd C 37th Ave Si lv er L ak e W al nu t Terminal Si lv er L ak e Lo ng L ak e Lo ng L ak e Lo ng L ak e Co Rd H Co Rd H2 Hillview Ardan Co Rd D C le ve la nd Stowe N ew B rig ht on Co Rd E2 N ap le s La ke Flowerfield Ri ce C re ek P w y 85th 95th 101st N ap le s X yl ite Lovell 105th Le xi ng to n Co Rd J Co Rd J Co Rd J Turtle LakeCo Rd I North Elm Su ns et Su ns et Lilac 125th Ave University Territorial Transitway Transitway University Thomas Minnehaha Selby Carroll Concordia Minnehaha Gilbert H am lin e H am lin e Fa irv ie w Pr io r Sn el lin g Sn el lin g Front Como Pkwy Como 3rd St J o h ns o n 3rd St M cK ni gh t H az el H w y 12 0 Fe rn da le H ad le y H ad le y In w oo d Id ea l Ru th Hudson Burns North Park Conway 7th St 10th St G re e n w a y Hudson C en tu ry Como Midway H am lin e Sn el l in g Dr W es te rn Vi ct or ia Ri ce Ja ck so n Acker Penn sylva nia Bra ine rd Horto n Roselawn Buford Carter Commonwealth Spring E 7th St Minnehaha Minnehaha Minnehaha E 7th St W hi te B ea r A ve H az el Ru th W hi te B ea r Johnson Pkw y. Larpenteur Arlington En gl is h Iowa Larpenteur M cK ni gh t H w y 12 0 H w y 12 0 H el en H el en M ar ga re t Holloway No rth St Pa ul B ee be 40th St 7th A ve 11th Ave 11th Ave 12th Ave M cK ni gh t M cK ni gh t B el la ire Ca stl e 17th Ave Lydia Joy A rc ad e A rc ad e A rk w rig ht A tla nt ic Case Maryland Maryland Pa rk wa y Frost Frost Co Rd B Maryland Arlington Larpenteur Arlington Larpenteur W es tm in st er Ja ck so n M cM en em y Roselawn Roselawn Co Rd B Co Rd B2 Co Rd B M is si ss ip pi E 7 th St 3rd St Ed ge rt on L' O rie nt Pa yn e B ur r L’ O rie nt Skillman Ed ge rt on A rc ad e K el le r P kw y Co Rd C H az el w oo d So ut hl aw n Beam Beam Co Rd D Ed ge rt on Ed ge rt on C en te rv ill e Labore Wheelock W heelock Rose Still wat er St illwater Ave N o k om is Sti llw ate r R d Ed ge w at er Fu rn es s Maryland Ivy 15th 10th St 15th Stillwater 4t h St Pin e 47th 3r d Pa ris Wheel oc k Roselawn Pr os pe rit y W h i t e B e a r W hi te B ea r A ve Cedar CedarM cK ni gh t C ou nt y Li ne South Sho re Old White Bear Lk Blvd N Go ose La ke 4th St 9th St Co Rd H2 O tt er V ie w 5th St Buffalo B al d Ea gl e D iv is io n Ea gl e O tt er L ak e St ew ar t Hw y 9 6 Hw y 61 Br iarwood M ah to m ed i Ea st A ve Hwy 244 Wildwood H w y 12 0 W ar ne r D al e D al e D al e St Anthony Vi ct or ia Vi ct or ia Pacific Ea rl Burns W hi te B ea r Upper Afton C en tu ry Upper Afton Lab or e Co Rd D Ce nt er vil le C en te rv ill e C en te rv ill e Co Rd E Co Rd 29 Birchwood Whitaker Co Rd F 45th St 1s t S t 50th St Fa irv ie w Li nc ol n Co R d 5 Olive G re el ey Pine Co Rd B2 Woodhill Centennial Vi ct or ia Arbogast Kent Harriet Owasso Vi ct or ia Co Rd F Gramsie Co Rd F H am lin e Le xi ng to n La ke J ohan na Old Hw y 1 0 Co Rd E Co Rd D Le xi ng to n Josephine Victor ia W es te rn Market Place Little Canada Demont C an ab ur y Ri ce Ra ym on d Suburban La ke H od gs on Le xi ng to n V i c to ri a Tanglewood H odgson Ri ce Co R d C Bunker La ke Le xi ng to n Sn ai l L ak e East Oa ks Ple as ant La ke Pl ea sa nt La ke Sherwood Ra di ss on 109th Stillwater East Oaks Birch Croixwood N orthl an d Su nr ise Orleans Curve Crest M ar ke t Churchill Burlington Orleans Park North W est 10th Energy Park W h i t e B ea r Pkwy Territorial 42nd Territorial W ill an da le 141st N 147th Pa rk Hassan P kwy Tucker C ro w H as sa n Pa rk 129th N Tu c k e r Wood M ea do w T ra il H av en Tr ai lh av en C ai n C ai n Fl et ch er 109th N 109th N Ri ve rv ie w Industrial M ai n B ro ck to n North Diamond Lake X an th us 124th French Lake W Va lle y Oakdale Tessmer 97th 95th 101st N 99th Ave N Strehler 93rd Woodland Trail Stieg 89th 82nd 80th La w nd al e Ln Tr oy D un ki rk K al ik Pioneer Trail Ro lli ng H ill s Homestead Larkin Horseshoe W ill ow O ld Settl ers M ow ha w k Hamel Pioneer Trail Chippewa Pa rk vi ew Perkinsville Hom es tead Tra il La w nd al e South Diamond Lake Za nz ib ar 125th N 117th N 129th N French Lake Bunker Lake Blvd 4t h A ve 3r d A ve C ut te rs G ro ve 1s t A ve 9t h Ln 121st N Fe rn br oo k Pi ne vi ew Ra m se y B lv d Su nf is h La ke Territorial French Lake E Territorial H ol ly 105th N Ra nc hv ie w B ro ck to n Hackamore Tr oy Vi ck sb ur g Pe on y Old Rockford Bass Lake W il l ow Me dina H un te r Ta m ar ac k H un te r 6th N 6th N W ill ow Spring Hill Wayzata Blvd 6th N To w n Li ne B ak er P ar k Watertown Watertown M cC ull ey N or th S ho re D r North Arm West Branch Moline Bayside Tonkawa Nort h A rm Main Madison Lund Main Grant North 119th 5t h A ve 7t h A ve 38th Ave Co Rd 116 Riverdale Dr. Northdale Blvd. St Francis Blvd Ro un d Lk Ro un d La ke Ri ve r R ap id s Coon Rapids Blvd Coon Rapids Blvd C ro ok ed L ak e B lv d N or th da le H an so n Egret 124th Ave 123rd Ave Robinson 113th Northdale 131st Ave 121st Ave O liv e Je ffe rs on Bunker Lake Blvd Main C o o n C re ek Cr os sto wn H an so n Dayton Fren ch L ake Va lle y Fo rg e C ar tw ay C ha m pl in D r. W in ne tk a D ou gl as N ob le Fr an ce Hayden Lake West River 117th Ave W est River 109th Ave 109th Ave 101st Ave101st Ave N athanB oundary C ree k Za ch ar y 96th Re ve re C en tr al 93rd AveCo Rd 30 Co Rd 81 Co Rd 30 Fo re st vi ew 89th Ave El m C re ek Weaver Lake Weaver Lake East Fish Lake W es t F is h La ke W es t F is h La ke Bass Lake Sy ca m or e Quinw ood H em lo ck H em lo ck West Eagl e Lake East Fish Lake Pi ne vi ew M ai n St Main He m lo ck Elm Creek Blvd/77th Ave Fountains Dr 73rd Ave Xerxes Service Rd Fo ley Av oc et Eg re t Sp rin gb ro ok East River Rd County Road 10 85th Ave Northdale Territorial Rd. 115th Ave Fo le y Foley Po lk Northdale Paul Pkwy 105 th A ve U ni ve rs ity U ni ve rs ity 89th Ave 85th Ave 87th 85th M on ro e A bl e Je ffe rs on Eas t River R d C en tr al Sp rin g La ke Sp rin g La ke U ni ve rs ity M ai n 73rd Ave C en tr al A ve Douglas O li v er 22nd St Cedar Lake Ave Co Rd 25 X en ia C ol or ad o Pa rk Pl ac eLo ui si an a Fr an ce Lake Park Glen Lak e Up to n Sunset East Hennepin St in so n St in so n St in so n M cK in le y Lowry 39th Ave Riverside Wash ington 4th St University Oak 10 th 15 th 8th BroadwayBroadway Fr em on t Em er so n Ly nd al e Ly nd al eFr em on t Pe nnYo rk Vi ct or y M em or ia l P kw y Fr an ce W as hb ur n Vi nc en t Th om as 1st Ave Jo hn so n Jo hn so n Irv in g 7th 1st 2nd 26th Ave Plymouth 33rd33rd 36th Dowling 45th 44th Lake Dr 42nd 44th Osseo 51st Ave Brooklyn 53rd 53rd 57th 65th 69th 73rd Pe nn B ry an t D up on t Lo ga n 49th H um bo ld t 55th X er xe s 65th 63rd Ave Za ne Brooklyn Blvd 93rd Ave X yl on A ve 89th Ave 1st St NE 79th W yo mi ng Jo lly Brooklyn Blvd B roadw ay 85th Ave Za ne D ou gl as B ro ad w ay 80th Brookdale Woodbine Ya te s N ob le Re ge nt H al ifa x Fr an ce 71st 73rd 69th 74th 109th Ave Je ffe rs on M on ro e Elm H en ne pi n W ashington 2n d St W as hi ng to n M ai n 21 ⁄ 2 St 7t h W as hi ng to n 2n d St U ni ve rs ity M on ro e Lowry Glenwood U pt on Ce da r L ak e Laurel E w in g Ced ar Lak e Frontage Rd Ce dar La ke Frontage Rd Golden Hills Dr. Laurel Market St. Service Rd. W in ne tk a W is co ns in W in ne tk a B oo neM en de ls so hn H ill sb or o B oo ne Lo ui si an a X yl on B oo ne Glenwood 31st Lagoon C en tr al C en tr al 40th AveR es er vo ir A rt hu r 40th Ave H ei gh ts 44th Ave 44th Fr on ta ge R d C en tr al 53rd Ave Osborne Oakdale Lowry 26th 27th 22th 20th 27th 35th 29th Ex ce lsi or Broadway W est Broadway N ob le Re ge nt 39th Hubbard W est Broadway 47th Ave 49th Ave Lake Fr an ce 42nd Ave D ou gl as W est Broadway 63rd Id ah o H am ps hi re 65th 67th 71st 73rd Rege nt D ou gl as W in ne tk a W in ne tk a Modern W est Broadw ay La ke Minnetonka Lo ui si an a Independence W ooddale Library Monterey Te xa s D ak ot a Te xa s G ra nd C al ifo rn ia St Anthony 4t h St in so n 45th 49th Fairway Pe nn K no x Golden Valley Duluth D ou gl as D ou gl as Medicine Lake Olympia 36th Ave 36th 32nd Ave 8th NE 8th N Shingle Creek H um boldt Brookdale X er xe s 85th Ave 83rd Lad N ob le Shingl e Creek Pkwy ShingleCreekPkwy S hi ng le C re ek P k w y U ni ve rs ity A ve Innsbruck M at te rh or n Gardena Mississippi St 61st Rice Creek M ain M ar sh al l E a s t R i ve r R d E a s t R i v e r Rd Wayzata Ba rr y Lake Sup erior Oakland Ridgedale Ridgemount Ave Ridgedale Dr Cheshire C arl son Brookdale W e st Ri ve r Rd W est River Rd 95th 97th Russel l Candlewoo d Cedar L ake Greenbrier H ed be rg C o Rd 7 3 Minneto nka B lvd M c Ginty Mi nnetonka Blvd Minnetonka Blvd McGinty Breezy Pt C o Rd 1 46 Co Rd 51 Co Rd 15 Shore line C om m er ce B el m on t L n Three Points 66th Gol den Val ley Wayzata 58th Ave O r c ha r d Bass Lake Bass Lake Science Ctr Dr Tr en to n Bass Lake 62nd B oo ne N or t hland Dr. B oo ne Si lv er L ak e M ar yl an d N at ha n Fr on ta ge R d N at ha n D ee rw oo d Za ch ar y Za ch ar y Re ve re K ilm er La rc h Pi ne vi ew 51st 54th 54th Schmidt Lk. Rd. 46th 45th 36th 26th 53 rd Schmidt L ake Old Rockford Lancaster N at ha n 40th M ed ic ine Lake M edicine Ridge Plymouth 13th N at ha n Re ve re Fairfield N Frontage W M edi cine Lake Sy ca m or e Fe rn br oo k Ju ne au N ia ga raV ic ks bu rg Vi ck sb ur g N ia ga ra C ar ls on D un ki rk D un ki rk Dunkirk Ra nc hv ie w Oa kview N or thw est C am pu s Industrial Park Co Rd 6 27th 34th Medina Medina 28th 32nd 19th 21st 18th Co Rd 24 Co Rd 9 No rthw est Blvd C o Rd 1 01 Co Rd 6 Co Rd 15 Car lso n Pk wy Sunset Tr 6th Ave Pi ne vi ew Sunset C en tr al Fe rn da le Plym outh Shenandoah Rockford Fe rn br oo k A nn ap ol is C he sh ire N or th w es t X en iu m Fe rn br oo k An na p oi l s 37th 54th 52nd C o Rd 73 H arbor 125th Ave 117th 118th Bunker Lake 12 1st Ra di ss on O ak la nd Plym outh Cedar Lake Rd St Anthony 45th Ave Co Rd 19 Minn et o n k a B lv d P i lg rim 10th Ave 7th Ave 45th 63rd Ave M ag da Shelard Fo rd BettyCrocker G en er al M ill s Schmidt Lk. Rd. Ned der sen Pkwy. Setzler Pkwy X eo n St Cliff Do dd Co R d 5 Co Rd 46 154th Park V iew D r Research Ctr Rd Coon Rap ids Blvd M innehaha 50th 46th46th 42 nd 54th W es t R iv er P kw y 38th 42nd 56th 62nd St 42 nd 46 th A ve 4t h G ra nd N ic ol le t Ly nd al e C hi ca go Po rt la nd 46th B lo om in gt on C ed ar 28 th A ve 34 th A ve 56th 54th 58th Su nr ise D r N ic ol le t N ic ol le t Pl ea sa nt Ly nd al e 38th 42nd St 42nd St 23 rd 28 th A ve 57th St 58th 58th Minnehaha Pkwy 38th St 34th 36 th 36 th A ve Franklin 26 th Ly nd al e 3r d A ve C hi ca go Po rt la nd C ed ar 28th LakeLake 35th 27 th Em er al d C ur fe w H iaw atha Ave M innehaha 26th St 24th 28th St29th Lake B lo om in gt on Franklin 25th St 4t h 5t h 35th 31st B ry an t Ly nd al e 50th St 50th 36th St C hi ca go 60th 12 th A ve Lo ng fe llo w 46th 46th 44th 49th 48th 47th 48th 42nd 52nd 54th 57th No k o m is Pkw y C ed ar 66th66th St66th St Po rt l a nd 38th La ke H ar rie t B ry an t H en ne pi n Ford Pkwy Ford Pkwy Highland Village St Clair St Clair Fa irv ie w Sn el lin g Pa sc al D av er nSibley Plaza Sn el lin g C le ve la nd W 7th St St Paul Sheridan Sh ep ard Montreal Ed gc um be Randolph Jefferson Randolph Ed gc u m be Highland St Paul W 7t h S t Summit Marshall Summit C re tin C re tin Grand Grand Le xi ng to n St Clair Pe nn Pe nn Pe nn K no x K no x Pe nn X er xe s 60th 70th St American Blvd 86th 90th St 50th St 65th 54th St X er xe s Fr an ce American Blvd Po rt la nd Po rt la nd W oo dd al e W F ro nt ag e Rd Va lley Vie w Fr an ce 86th St 90th St 82nd St 12 th A ve 12 th A ve B lo om in gt on70th St 73rd St 77th St 77th St 76th76th 76th 77th American Blvd 84th St84th St Yo rk Ed in bo ro ug h Ly nd al e Ly nd al e N ic ol le t Parklawn Gallagher Dr Hazelton Minnesota Dr Fr em on t H um bo ld tF ra nc e Fr an ce Lindau O ld C ed ar 28 th 24 th Po rt la nd 104th 98th St 77th 78th 82nd St 84th N ic ol le t N ic ol le t Ly nd al e H um bo ld t 102nd 104th 100th 106th 110th St 111th St 104t h M e tro 74th O ld S ha ko pe e Dewey Hill E Bu sh L ak e N or m an da le Pe nn Ja m es Lo ga n Po p l ar B rid g e 94th N es bi tt N or m an da le Fr an ce N es bi tt H am ps hi re 98th N or m an C en te r D r 98th St 98th X er xe s X er xe s B ea rd Valley West B ru ns w ic k 102nd St Normandale Village 106th Old Shakopee B lo om in gt on F er ry West Bush La ke E as t B us h La ke B u s h L a k e 94th Old Sh ak op ee Auto Clu b Over look Killebrew N or m an da le L ak e C o Rd 2 8 St an le y 78th B lo om in gt on F er ry Eden Ve rno n Av e C on co rd Tr ac y 50th Benton N or m an da le 44th St 44th St Opportunity W . B us h Lk . R d. Diamond Lake Rd Highwood 86th Vierling DrVie rling Dr Po w er s B l v d Chalet North Memorial Medical Center Pa rk C en te r Energy Park Dr McKinleyTh ur st on Fa iro ak Jacob Ln C o Rd 1 01 Lo ng fe llo w Ea rle Brown D r Summ it D r 69th Ave Fairview C ah ill Co Rd 47 55th 53rdX im in es Ce da rva le Ced ar G rov e Pleasant Co Rd C Map le G rov e P kw y Lakeshore Dr C en ex Dr Crosstown Ye ll o w B r ic k R d Cesar Chavez (Concord) P P P P P P P P P P P P P P P P P P P P P P P P P P P P PP P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P PP P P P P P P P P P PP P P P P P Lino Lakes Hugo Stillwater Bayport Oak Park Heights Centerville Corcoran Loretto Medina Orono Long Lake Minnetonka Beach Spring Park Tonka Bay Maple Plain Mound Shorewood Excelsior Greenwood Victoria Jonathan Chanhassen Eden Prairie St. Paul Park Cottage Grove Afton Newport Inver Grove Heights Chaska Shakopee Rogers St Michael Anoka Andover Maple Grove Osseo Brooklyn Park Champlin Dayton Coon Rapids Spring Lake Park Mounds View Fridley Brooklyn Center Columbia Heights Arden Hills Vadnais Heights Gem Lake North Oaks Shoreview Circle Pines Lexington Lino Lakes Blaine White Bear Lake Dellwood Mahtomedi Willernie Pine Springs Birchwood Wayzata Medicine Lake Woodland New Hope Plymouth Crystal Robbinsdale St Louis Park Golden Valley New Brighton Falcon Heights St Anthony Roseville Little Canada Maplewood North St. Paul Oakdale Lake Elmo Deephaven Minnetonka Hopkins Edina Richfield Bloomington Eagan Mendota Heights Mendota Lilydale West St. Paul South St. Paul Woodbury Savage Burnsville 169 169 169 169 52 52 10 10 61 61 61 10 10 10 169 61 61 169 169 169 12 12 12 212 212 212 494 494 494 494 35W 35W 35W 35W 35W 35W 494 494 494 35E 35E 35E 35E 35E 94 94 94 94 94 94 94 494 694 694 694 694 694 394394 55 55 55 7 7 55 62 62 62 13 13 77 77 88 65 65 47 610 610 610 252 65 51 36 280 36 36 36 5 5 36 36 101 41 41 100 100 100 96 81 COUNTY 81 COUNTY 96 COUNTY 96 COUNTY F COUNTY E COUNTY C COUNTY B2 COUNTY B COUNTY D COUNTY 10 COUNTY 52 COUNTY 73 COUNTY 3 COUNTY 3 COUNTY 101 COUNTY 55 110 705 755 464 464 V.A. Medical Center Tamarack Village North Community High School Southwest High School Franklin Avenue Station Routes: 2, 8, 9, 22, 55 36 thLake Street/ Midtown Station Routes: 21, 27, 53, 55 46 th A ve h 3 38th Street Station Routes: 14, 22, 23, 55 VA Medical Center Station Routes: 22, 55, 515 50th Street/ Minnehaha Park Station 46th Street Station Routes: 7, 9, 46, 55, 74, 84, 436, 446 Crow Hassan Park Reserve Elm Creek Park Reserve Elm Creek Park Reserve Elm Creek Park Reserve Morris T. Baker Park Reserve Carver Park Reserve University of Minnesota Arboretum Minnesota Valley National Wildlife Refuge Minnesota Valley National Wildlife Refuge Flying Cloud Airport Minnesota Valley National Wildlife Refuge Canterbury Park Work Force Center Cub Town Square Mall Shakopee High School Court House Shakopee Junior High School Community Center Rice Creek Chain of Lakes Regional Park Rice Creek Chain of Lakes Regional Park Lower St. Croix National Scenic Riverway Bald Eagle Otter Lake Regional Park Lake Elmo Regional Park Riverdale Crossing Anoka-Ramsey Community College Mercy Hospital Northdale Shopping Center Park of the Four Seasons Anoka County Human Service Ctr Medtronic Wells Fargo Anoka-Hennepin Technical College Anoka Metro Center Enterprise Park Bunker Hills Regional Park Fish Lake Regional Park Coon Rapids Regional Park Kenwood Park Bryn Mawr Park Silver Lake Village The Quarry Honeywell UPS Logan Park North Commons North Hennepin Community College Rasmussen College Walmart Super Center Target North Campus Hennepin Technical College Maple Grove Transit Station Fountains at Arbor Lakes Har Mar Mall Roseville Skating Center Fairview Southdale Hospital Best Buy HQ MN School of Business GSA Fort Snelling State Park Fort Snelling National Cemetery Wirth Park Wirth Park General Mills Rice Creek West Regional Trail Unity Hospital Brookdale Mall Methodist Hospital Knollwood Mall Park Nicollet Medical Center Powderhorn Park Minneapolis Institute of Arts Augsburg College Huron Station Crystal Airport Minnehaha Park Augsburg Park Veterans Memorial Park Ridgedale Center Noerenberg Garden Park Inver Hills Community College Walmart Arbor Pointe Hillcrest Center St Paul Downtown Airport Indian Mounds Park Battle Creek Park South St Paul Airport Century College East Globe University Guardian Angels Church Landfall Century College West Maplewood Mall Healtheast St. John’s Hospital Normandale Community College Masonic Home Hyland Lake Park Reserve Clifton E French Regional Park New Hope Mall Crystal Center Twin Cities Arsenal Blaine Anoka County Airport Macalester College St Catherine University Midway Shopping Center Hamline University Amtrak Depot State Fair Grounds U of M St. Paul Campus Concordia University Como Park Bryant Lake Regional Park Eden Prairie Shopping Center Preserve Village Mall Park & RideHennepin Technical College Valley Fair Southbridge Crossings to/from Prior Lake Target St Francis Hospital Crosby Farm Regional Park Lebanon Hills Regional Park Fort Snelling SuperTarget Minnetonka Heights Apts Parkview Plaza Ecolab Eagan High School Eagan City Hall Signal Hills Prudential Reserve Transit Station 5300 Cheshire Lane Honeywell Shoreview Community Center Super Target Cub Foods Southtown MN Veterans Home University of St Thomas Minneapolis/St. Paul International Airport Air Freight Terminals Lino Lakes City Hall Lino Park TCF Stadium Edison High School Henry High School South High School Roosevelt/Wellstone High School See Southern Suburbs inset at rightSee Southern Suburbs inset at right a So. Bloomington Transit Center Bus Routes: 18, 465, 535, 539, 554, 597 Eagan Transit Center Bus Routes: 437, 445, 446, 470, 480, 484 P East Creek Station Bus Routes: 684, 691, 695, 697, 698, 699 Cottage Grove Park & Ride Bus Routes: 361, 365 i Robbinsdale Transit Center Bus Routes: 14, 32, 716, 717, 758 r Brooklyn Center Transit Center Bus Routes: 5, 19, 22, 717, 721, 722, 723, 724, 761, 762, 801 Little Canada Transit Center Bus Routes: 62, 71, 223, 262 Li nc ol n y Fa irv ie w Rosedale Transit Center Bus Routes serving Mpls: 32, 260, 264, 272, 801 Bus Routes serving St. Paul: 65, 84, 87 Bus Routes serving Roseville: 223, 225, 227 P ok Je ffe rs on Northtown Transit Center Bus Routes: 10, 25, 805, 824, 825, 831, 852, 854, 860 P nnn Maplewood Mall Transit Center Bus Routes: 64, 80, 219, 223, 265, 270, 272 P Sun Ray Transit Center Bus Routes: 63, 70, 74, 80, 219, 350 Burnsville Transit Station Bus Routes: 421, 426, 444, 460, 465 P P Non-stop to/from Ramsey Park & Ride Ramsey Blvd & Bunker Lake Blvd 856 P od erhorn Chicago Lake Transit Center Bus Routes: 5, 21, 39, 53 Station 73 Park & Ride Bus Routes: 740, 741, 747, 771, 772, 774, 777, 795 Non-stop to/from Forest Lake Transit Center Park & Ride 19955 Forest Road N. Running Aces Park & Ride 15201 Zurich Street 288 Non-stop to/from Kenrick Avenue Park & Ride Kenrick Avenue and 167th Street 467 Lo ui si an aa Louisiana Ave. Transit Center Bus Routes: 9, 604, 643, 649, 652, 663, 672, 675, 705, 756 P Clover Field Park & Ride Bus Routes: 697, 698C, 699C 285 go I-35W & 46th Street Station Bus Routes: 11, 46, 156X, 535, 578, 579, 597 P Cedar Grove Transit Station Routes: 437, 438, 440, 441, 442, 444, 445, 475, 491, 492 P Chanhassen Station Bus Routes: 690, 692, 698 Southwest Village Bus Routes: 684, 691, 695, 698, 699 r Southwest Station Bus Routes: 684, 690, 691, 695, 698P Bus Routes: 6, 515, 538,539, 578, 579,684 P Southdale Transit Center H i H en ne pi n p e Irv in g Bus Routes: 6, 12, 17, 21, 23, 53, 114, 115 P Uptown Transit Station l Bus Routes: 10, 11, 59, 118, 801 Columbia Hgts Transit Center P Plymouth Road Park & Ride Bus Routes: 652, 671, 672, 675, 677 P e Bus Routes: 705, 723, 724, 764 Starlite Transit Center t Fort Snelling Station Bus Routes: 54, 55, 538, 539, 437, 440, 441, 442, 444, 445 28th Avenue Station Routes: 5, 54, 55, 415, 437, 440, 441, 442, 444, 445, 515, 538, 539, 540, 542 Mall of America Station Bloomington Central Station American Boulevard Station Slli g Airport–Terminal 2– Humphrey Station Airport–Terminal 1– Lindbergh Station Routes: 54, 55 Downtown St. Paul (click link above) Downtown Minneapolis (click link above) h k w k aw Dial-A-Ride Service Transit Link dial-a-ride service is operated by small buses and is open to the public in the Twin Cities metropolitan area where regular-route service is not available. Transit Link is for trips that can’t be accomplished on regular transit routes alone, and may combine regular route and Transit Link service. It is shared-ride service, which must be reserved before the trip – the same day or up to five business days in advance. Base service hours are Monday-Friday, 6 a.m. to 7 p.m. and reservations are taken Monday-Friday 7 a.m. to 3:30 p.m. For details, call 651-602-LINK or visit transitlinktc.org. 643 P Bus Route Non-stop Service No stops to pick up or drop off customers on these route segments. Limited Service Only certain trips take this route. To/From Downtown Route continues non-stop to/from downtown Minneapolis or St. Paul. Hi-Frequency Service Service every 15 minutes or better on weekdays 6 a.m.-7 p.m. and on Saturdays 9 a.m.-6 p.m. Only the portion of the route highlighted in yellow offers Hi-Frequency service. Hiawatha Line Trains stop at all stations shown. Northstar Line Trains stop at all stations shown. Route Number Note: Each route is marked by a different color to show its travel path. Park & Ride lot Bicycle Locker September 2012 This map is an overview of regional transit routes. To find a route, look for the route number and follow the matching colored line. Each route has its own color on the map (a fading line shows that the route continues non-stop to downtown). Route numbers also appear in signs above windshields. Each route has its own printed schedule. The chart on the other side shows approximately how often trips operate on each route. For a detailed map and schedule information, refer to the printed schedule, available at Metro Transit stores and hundreds of area retail outlets. Call 612-373-3333 (TTY 612-341-0140) to have a schedule mailed to you. Schedules also can be viewed and printed at metrotransit.org Twin Cities Metropolitan Area Transit System Map Detours due to LRT construction began May 2011. Get updates at metrotransit.org/construction. University of Minnesota Detail Key: 355114 115 652579113111501632 252 272118 144 M I SS I SS IPP I R I V ER Washington Ave O ak S t Intercampus Transitway 4th St 23 rd A ve 27 th A ve 15 th A ve S E 17 th A ve S E TCF Bank Stadium a k ta i 10 th A ve Coffman Union 25 th A ve C ed ar A ve 19 th A ve Washington S 35W 94 E R ive r R d O ak S t Arlington Willey Hall Anderson Hall University Ave SE University Ave 4th St SE Pl ea s a nt S t Eddy Hall Washington C hu rc h S t H ur on B lv d S E Riverside Ave Jones Hall Rec Center Wash ington serv MISSISSIPPI RIVER 10 169 Albertville St. Michael Monticello Rogers Dayton Elk River Otsego Ramsey Big Lake Miles 0 1 2 888 Northstar Line P C o Rd 4 3 171st Ave 10 10 P 888 Elk River Station 94 887St. Cloud Route: 888Metro Transit Route: Big Lake Station25 101 Northstar Commuter Rail Coon Rapids / Riverdale Station 850 860 Anoka Station 805 852 Fridley Station 810 852 888 Northstar Line 888 Northstar Line A 1 B C D E F G H I J K L M N A B C D E F G H I J K L M N 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 490 490 140th M cK en na R d Prior Lake Cleary Lake Regional Park Safe Haven For Youth Southbridge Crossings Burnsville Savage Lakeville 35E Lebanon Hills Regional Park Murphy- Hanrehan Park Reserve 472 421 426 465 465 440 480 480 476 476 479 442 464 Cliff G a lax ie J ohn ny Ca ke Ridg e 140th 142nd 140th 140th Pil ot K no b Fla gs taf f Ga lax ie Ga slig ht L n Po rtl an d Pe nn oc k Ga rd en V iew N ico lle t Pa rk wo od Gl en hu rst Ly nn Co R d 11 Po rtl an d Co R d 11 Ch ipp en da le Bu rm a Bis ca yn e Pil ot K no b 147th Co. Rd. 42 Ro be rt T r a il Ma in 125th Do dd Blackhawk P en no ck 132nd 147th Whitney 153rd 157th 155th 160th McAndrews Co. Rd. 42Co. Rd. 42 Co . R d. 21 Co . R d. 18 Co R d 5 Co Rd 46 122nd 125th Williams Dr Co Rd 5 Burn svi l le Pk wy Glendale McCo ll Ve rn on 154th P P 35W 169 496 465 460 470 498 13 441 467 440 478 478 442 480 Di am on d Pa th 145th 420 Apple Valley Minnesota Zoo 477 472 479 479 P 476 476 479 478 Rosemount 77 P 476 441 477 P 440 440 P Burnsville Shopping Center 444 Nicollet P P 464 12 th CliffBurnsville Transit Center 13 421 491 P P 490 491 492 492 P P 444 Southern Suburbs University of Minnesota (see detour) FIGURE 12 METRO transit system map (METRO Transit).

39 PROCEDURE—Restrictions Regarding Cell Phone and Personal Electronic Devices While Operating a Bus or Light Rail Vehicle Section/Number: 4-7 f Total Pages: 3 Dept. Responsible: Bus and Rail Operations - Metro Transit Effective Date: 12/14/2009 Special Note: All Metro Transit Bus and Rail: Operators, Coordinators, Miscellaneous Operators, Revision No: 1 Instructors, Relief Instructors and All Students Revised Date: 06/04/2011 Supersedes Operator Rule Book and Guide and all prior Cell Phone and Electronic Device Bulletins I. Policy: The primary focus for Metro Transit’s Operating Policy is to maintain the capacity of the workforce to meet the mission of the organization. Metro Transit will use the Operating Policy in communicating the Agency mission and purpose, to clearly define performance expectations, and provide feedback to support work efforts linked to work unit and agency business goals. As a provider of public transportation, Metro Transit is held to the highest degree of care in safety in the delivery of its services. This responsibility leads to certain rules that must be taken outside the Operating Policy; the Cell Phone and Personal Electronic Device Procedure and the Drug and Alcohol Policy are just two examples where this is necessary. II. Procedure: Metro Transit is dedicated to providing safe, dependable transportation services to the public and providing a safe work environment for Metro Transit employees. Distracted operators pose a serious safety threat to themselves, their patrons, the public and their coworkers. Metro Transit bans cell phones and other personal electronic devices while operating a bus or light rail vehicle. Violations of the procedure are being taken outside the Operating Policy for both Bus and Rail Operators. A personal electronic device is defined as an electronic or electrical device used to conduct oral, written, or visual communication; place or receive a telephone call; send or read an electronic mail message or text message; look at pictures; read a book or other written material; play a game; navigate the Internet; navigate the physical world; play, view, or listen to a video; play, view, or listen to a television broadcast; play or listen to a radio broadcast; play or listen to music; execute a computational function; perform any other function that is not provided or approved by management. While operating any bus or light rail vehicle, all cell phones and other personal electronic devices must be powered off—not on vibrate or silent—stowed off the person in such a manner that it is not visible to either the operator or a passenger. Suggestions for stowing include but are not limited to placing the device in the approved operator bag, personal backpack or purse; stowing in a mesh pocket of such an item will not be considered a violation of this procedure. Lost and Found cell phones and other electronic devices should be turned off and stowed in a similar manner. If you are unable to turn off or stow the phone, contact the Transit Control Center or Rail Control Center to see if a Transit Supervisor can meet your bus/train to pick up the cell phone or electronic device, as well as document the event. Failure to comply with this rule will result in a Final Record of Warning for 36 months and up to a 20 day unpaid suspension for the first offense. Day off overtime will not be allowed during the unpaid suspension. The second time an employee is found in violation of this procedure, within 36 months, they will be terminated from employment. Should an employee be involved in an accident while violating this procedure, further disciplinary action up to and including discharge may be applied. Bus or Rail Instructors and Relief Instructors, and all students must have all cell phones and other personal electronic devices powered off—not on vibrate or silent- stowed off the person in such a manner that it is not visible to either the operator or a passenger both in the classroom and on the bus or light rail vehicle, during training sessions. Suggestions for stowing include but are not limited to placing the device in the approved operator bag, personal backpack or purse; stowing in a mesh pocket of such an item will not be considered a violation of this procedure. • Bus or Rail Instructors and Relief Instructors found in violation of this procedure will receive a Final Record of Warning for 36 months and up to a 20 day unpaid suspension. Day off overtime will not be allowed during the unpaid suspension. • New Hire Students that violate the procedure will be disqualified. • All other students will receive Final Record of Warning for 36 months and up to a 20 day unpaid suspension. Day off overtime will not be allowed during the unpaid suspension. Bus and Rail Operations probationary employees that violate the procedure will be disqualified.

40 An employee who receives a Final Record of Warning for violating this procedure will be allowed to apply for and transfer to another position after one year (see Transfer Policy). Since the violation of this procedure is a serious safety violation, any camera images including reflections and audio may be used to verify a complaint or violation. Third party observations regarding violation of this procedure when verified with audio, video or a picture will be considered a violation of the procedure. Bus and Rail Operators will be able to use cell phone and personal electronic devices only at designated layovers. At all other times, cell phone and other personal electronic devices must be powered off—not on vibrate or silent—stowed off the person in such a manner that it is not visible to either the operator or a passenger. Suggestions for stowing include but are not limited to placing the device in the approved operator bag, personal backpack or purse; stowing in a mesh pocket of such an item will not be considered a violation of this procedure. Metro Transit recognizes that there are agency-controlled distractions that may impact an Operator’s attention. In order to assist in reducing these types of distractions, Bus Operations management will limit text messages from TCC, Street Operations and Dispatch. Messages should be read only at terminals or layovers. Buses should be safely stopped at curbside or a terminal when speaking on the radio; TCC and Street Operations will make every effort not to call when a bus is operating on the freeway; however circumstances may dictate the necessity of contact based on the information to be relayed. Unless specified otherwise in this procedure, the radio procedures in the Rail Operator rulebook remain in full force and effect. Bus and Rail Operations Management has emergency procedures in place for family and other serious emergencies. Emergency Contact Information cards are available for operators at each garage. If appropriate, another Operator will be sent out to replace the Operator with the emergency. Use the following procedure for Transit-Related emergencies if the radio is not working. This procedure will apply to both Bus and Rail Operators: . • Stop the vehicle in a safe location • Secure the vehicle • Get out of the seat • Retrieve the phone and make the call Then power off and stow the phone before moving the vehicle If an operator is unable to get out of the operator’s seat, the vehicle must be stopped, in neutral and the emergency brake on. Definitions: Personal Electronic Device—an electronic or electrical device used to conduct oral, written, or visual communication; place or receive a telephone call; send or read an electronic mail message or text message; look at pictures; read a book or other written material; play a game; navigate the Internet; navigate the physical world; play, view, or listen to a video; play, view, or listen to a television broadcast; play or listen to a radio broadcast; play or listen to music; execute a computational function; perform any other function that is not provided or approved by management. New Hire Students—applies to Bus and Rail Operators from their original date of hire to their turn in date. Unpaid Suspension—suspension will be served consecutively. Day off overtime will not be allowed during the unpaid suspension. Part-time weekday 20 days Part-time weekend 28 calendar days Full-time eight hours and extraboard 20 days Full-time nine hours 20 days Full-time 10 hours 160 hours

Next: Chapter Five - Conclusions »
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TRB’s Transit Cooperative Research Program (TCRP) Synthesis 108: Transit Bus Operator Distraction Policies is designed to help transit agencies develop policies and programs to address and prevent distracted driving incidents.

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