Building a Sustainable Workforce in the Public Transportation Industry—A Systems Approach (2013)

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A-2 Building a Sustainable Workforce in the public Transportation industry—A Systems Approach Cascio, W. and Boudreau, J. (2008). Investing in People: Financial Impact of Human Resource Initiatives. FT Press; Upper Saddle River, NJ. Choi, S. and Rainey, H. G. (2010). Managing Diversity in U.S. Federal Agencies: Effects of Diversity and Diversity Management on Employee Perceptions of Organizational Performance. Public Administration Review, 70, 109–121. Cronin, C. B., Anderson, L., Martin, C., Swetharanyan, S., and Weingart, E. (2007). What Predicts the Job Choice of Prospective Transportation Construction Workers: Literature Review (08-2884). Presented at the 87th Annual Meeting of the Transportation Research Board, Washington, D.C., 2008. Cronin, B., Anderson, L., Heinen, B., Blair Cronin, C., Fien-Helfman, D., and Venner, M. (2011). NCHRP Report 685: Strategies to Attract and Retain a Capable Transportation Workforce. 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Appendix A: References A-3 KFH Group, Inc. (2008). TCRP Report 127: Employee Compensation Guidelines for Transit Providers in Rural and Small Urban Areas. Transportation Research Board of the National Academies, Washington, D.C. Retrieved from http://onlinepubs.trb.org/onlinepubs/tcrp/tcrp_rpt_127.pdf. Kirkpatrick, D. (1996). Great ideas revisited. Training & Development, 50, 54–59. Kraimer, M. L., Seibert, S. E., Wayne, S. J., Liden, R. C., and Bravo, J. (2011). Antecedents and Outcomes of Organizational Support for Development: The Critical Role of Career Opportunities. Journal of Applied Psychology, 96, 485–500. Lapide, L. (2003). Benchmarking and Its Value. The Journal of Business Forecasting Methods & Systems, 22. Lave, R. and Mathias R. (2000). State of the Art of Paratransit, TRB, National Research Council, Washington, D.C. Levoy, B. (2007). The Rules of Retention. Veterinary Economics, October, 48(10): 58–62. Lockwood, N. R. (March 2007) Leveraging employee engagement for competitive advantage: HR’s strategic role. HR Magazine, 1–11. Long, L. (2010). Creating Flexible Career Paths: An Employee Retention Strategy. Retrieved from http://www. bw.edu/academics/cpd/training4u/webinars/BW_Creating_Flexible_Career_Paths.pdf. Masternak, M. (2004). Realistic Job Preview: A Review of the Literature and Recommendations for Michigan Family Independence Agency. Retrieved from http://www.cps.ca.gov/ConsultingServices/HSRC/MIFIAAppendices/ Append_G_FIA_CCHP_Realistic_Job_Preview.pdf. McDermott, R. (2000). Why Information Technology Inspired but Cannot Deliver Knowledge Manage- ment. In E. L. Lesser, M. A. Fontaine, and J. A. Slusher (Eds.), Knowledge and Communities (23–35). Routledge. McEvoy, G. M. and Cascio, W. F. (1985). Strategies for Reducing Employee Turnover: A Meta-Analysis. Journal of Applied Psychology 70, 342–353. McGivern, Y. (2003, May). International Seminar on Making Learning More Attractive: Strengthening Links with Working Life and Society. Summary Report. Paper presented at the Making Learning More Attractive: Strengthening Links with Working Life and Society Meeting. McGlothlin Davis, Inc. (2002). TCRP Report 77: Managing Transit’s Workforce in the New Millennium. Transpor- tation Research Board of the National Academies, Washington, D.C. Retrieved from http://onlinepubs.trb. org/onlinepubs/tcrp/tcrp_rpt_77.pdf. Moffat, G. K., Ashton, A. H., and Blackburn, D. R.. (2001). TCRP Synthesis 40: A Challenged Employment System: Hiring, Training, Performance Evaluation, and Retention of Bus Drivers. Transportation Research Board of the National Academies, Washington, D.C. Retrieved from http://www3.cutr.usf.edu/bussafety/documents/ tsyn-40.pdf. Moon, B. M., Hahn, B. B., Wiggins, S. L., and Green, S. L. (2003). TCRP Report 96: Determining Training for New Technologies: A Decision Game and Facilitation Guide. Transportation Research Board of the National Academies, Washington, D.C. Retrieved from http://onlinepubs.trb.org/onlinepubs/tcrp/tcrp_ rpt_96.pdf. New Mexico State Highway and Transportation Department (1999). Staffing Plan Survey of State Transportation Agencies. Research Report NM99, ADM-01. Office of Personnel Management (OPM). (2012). Realistic Job Previews: Frequently Asked Questions and Answers. Retrieved from http://apps.opm.gov/ADT/ContentFiles/RealisticJobPreviews.pdf. Pattie, M., Benson, G. S., and Baruch, Y. (2006). Tuition Reimbursement, Perceived Organizational Support, and Turnover Intentions among Graduate Business School Students. Human Resource Development Quarterly, 17, 423–442. Payne, S. C. and Huffman, A. H. (2005). A Longitudinal Examination of the Influence of Mentoring on Organi- zational Commitment and Turnover, Academy of Management Journal, 48, 158–168. Rodgers, K. (2002). Lessons in HR Metrics. Retrieved from http://www.websterb.com/articles.php? ID8c28386503551212. Rothwell, W. J. and Kazanas, H. C. (2004). Improving On-the-Job Training: How to Establish and Operate a Comprehensive OJT Program. Pfeiffer. Rothwell, W. J. and Poduch, S. (2004). Introducing Technical (Not Managerial) Succession Planning. Public Personnel Management, 33, 405–419. Salas, E. and Cannon-Bowers, J. A. (2001). The Science of Training: A Decade of Progress. Annual Review of Psychology, 52, 471–499. Schultz, D. and Schultz, S. E. (2010). Psychology and Work Today. Boston: Pearson. Selden, S. and Orenstein, J. (2011). Government e-Recruiting Websites: The Influence of e-Recruitment Con- tent and Usability on Recruiting and Hiring Outcomes in U.S. State Governments. International Journal of Selection and Assessment, 19, 31–40. Shin, A. (2012, February 6). Triumph of the Trashmen: Landing a Gig on D.C. Truck Is Hard to Do and They Stay on the Job a Long Time. The Washington Post. Retrieved from http://articles.washingtonpost. com/2012-02-06/local/35442115_1_garbage-collectors-trash-collector-garbage-truck.

A-4 Building a Sustainable Workforce in the public Transportation industry—A Systems Approach Simpson, G. (2003). TCRP Synthesis 46: Diversity Training Initiatives: A Synthesis of Transit Practice. Transporta- tion Research Board of the National Academies, Washington, D.C. Retrieved from http://onlinepubs.trb.org/ onlinepubs/tcrp/tcrp_syn_46a.pdf. Skinner, R. E., Jr., (2000). Transportation in the 21st Century. Public Roads, 64, 42–49. Retrieved from http:// www.fhwa.dot.gov/publications/publicroads/00septoct/skinner.cfm. Sorauren, I. (2000). Non-Monetary Incentives: Do People Work Only for Money? Business Ethics Quarterly, 10(4), 925–944. Strickland, A. W. (n.d.). ADDIE. Idaho State University College of Education, Science, Math and Technology Education. Retrieved from http://ed.isu.edu/addie/index.html. Taylor, G. D., Van Aken, E. M., and Smith-Jackson, T. (2007). Improving Organizational Culture Using Core Values. 19th International Conference on Production Research. 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America’s Construc- tion Industry: Identifying and Addressing Workforce Challenges. The President’s High Growth Job Training Initiative in the Construction Industry. Vanderbilt. U.S. Office of Personnel Management. (n.d.a). Individual Development Plan. Retrieved from http://www.opm. gov/wiki/training/Individual-Development-Plans.ashx. U.S. Office of Personnel Management. (n.d.b). Mentoring and coaching. Retrieved from http://www.opm.gov/ wiki/training/Mentoring-and-Coaching.ashx#. U.S. Office of Personnel Management. (n.d.c) Resources and tools: Workforce planning. Retrieved from http:// www.opm.gov/hcaaf_resource_center/careerpatterns/resource/workforceplanning.asp. Van Dyck, C., Frese, M., Baer, M., and Sonnetag, S. (2005). Organizational Error Management Culture and Its Impact on Performance: A Two-Study Replication. Journal of Applied Psychology, 90(6), 1228–1240. Ward, B. G. and Hill, E. T. (1996). 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Appendix A: References A-5 Wilkins, S. (2007). Strategic HR Metrics: Are They Really Important? South Carolina Office of Human Resources, 2007 Human Resources Forum. Retrieved from www.jobs.sc.gov/OHR/07hr-forum/Assessment& Evaluation.ppt. Wirthlin Worldwide. (2000). TCRP Report 63: Enhancing the Visibility of Transit in the United States and Canada. Transportation Research Board of the National Academies, Washington, D.C. Retrieved from http://www. nbrti.org/docs/pdf/tcrp_rpt_63-a.pdf. Woodward, N. H. (2009). Experts: Cross-Train Now for Business Continuity. Society for Human Resource Man- agement: HR News. Retrieved from http://www.shrm.org/Publications/HRNews/Pages/CrossTrainNow. aspx. Zemke, R., Raines, C., and Filipczak, B. (2000). Generations at Work. New York: American Management Association.