National Academies Press: OpenBook
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Suggested Citation:"Front Matter." National Academies of Sciences, Engineering, and Medicine. 2013. Issues with Airport Organization and Reorganization. Washington, DC: The National Academies Press. doi: 10.17226/22570.
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TRANSPORTATION RESEARCH BOARD WASHINGTON, D.C. 2013 www.TRB.org A IRPORT COOPERAT IVE RESEARCH PROGRAM ACRP SYNTHESIS 40 Research Sponsored by the Federal Aviation Administration SubScriber categorieS Administration and Management • Aviation Issues with Airport Organization and Reorganization A Synthesis of Airport Practice conSultantS Kimberly A. Kenville Kim Kenville Consulting Grand Forks, North Dakota and James F. Smith Smith-Woolwine Associates Floyd, Virginia

AIRPORT COOPERATIVE RESEARCH PROGRAM Airports are vital national resources. They serve a key role in transpor- tation of people and goods and in regional, national, and international commerce. They are where the nation’s aviation system connects with other modes of transportation and where federal responsibility for managing and regulating air traffic operations intersects with the role of state and local governments that own and operate most air- ports. Research is necessary to solve common operating problems, to adapt appropriate new technologies from other industries, and to intro- duce innovations into the airport industry. The Airport Cooperative Research Program (ACRP) serves as one of the principle means by which the airport industry can develop innovative near-term solutions to meet demands placed on it. The need for ACRP was identified in TRB Special Report 272: Airport Research Needs: Cooperative Solutions in 2003, based on a study sponsored by the Federal Aviation Administration (FAA). The ACRP carries out applied research on problems that are shared by airport operating agencies and are not being adequately addressed by existing federal research programs. It is modeled after the success- ful National Cooperative Highway Research Program and Transit Cooperative Research Program. The ACRP undertakes research and other technical activities in a variety of airport subject areas, including design, construction, maintenance, operations, safety, security, policy, planning, human resources, and administration. The ACRP provides a forum where airport operators can cooperatively address common operational problems. The ACRP was authorized in December 2003 as part of the Vision 100-Century of Aviation Reauthorization Act. The primary partici- pants in the ACRP are (1) an independent governing board, the ACRP Oversight Committee (AOC), appointed by the Secretary of the U.S. Department of Transportation with representation from airport operat- ing agencies, other stakeholders, and relevant industry organizations such as the Airports Council International–North America (ACI-NA), the American Association of Airport Executives (AAAE), the National Association of State Aviation Officials (NASAO), and the Air Trans- port Association (ATA) as vital links to the airport community; (2) the TRB as program manager and secretariat for the governing board; and (3) the FAA as program sponsor. In October 2005, the FAA executed a contract with the National Academies formally initiating the program. The ACRP benefits from the cooperation and participation of air- port professionals, air carriers, shippers, state and local government officials, equipment and service suppliers, other airport users, and research organizations. Each of these participants has different inter- ests and responsibilities, and each is an integral part of this coopera- tive research effort. Research problem statements for the ACRP are solicited periodi- cally but may be submitted to the TRB by anyone at any time. It is the responsibility of the AOC to formulate the research program by identifying the highest priority projects and defining funding levels and expected products. Once selected, each ACRP project is assigned to an expert panel, appointed by the TRB. Panels include experienced practitioners and research specialists; heavy emphasis is placed on including airport professionals, the intended users of the research products. The pan- els prepare project statements (requests for proposals), select contrac- tors, and provide technical guidance and counsel throughout the life of the project. The process for developing research problem statements and selecting research agencies has been used by TRB in managing cooperative research programs since 1962. As in other TRB activities, ACRP project panels serve voluntarily without compensation. Primary emphasis is placed on disseminating ACRP results to the intended end-users of the research: airport operating agencies, service providers, and suppliers. The ACRP produces a series of research reports for use by airport operators, local agencies, the FAA, and other interested parties, and industry associations may arrange for workshops, training aids, field visits, and other activities to ensure that results are implemented by airport-industry practitioners ACRP SYNTHESIS 40 Project A11-03, Topic S01-05 ISSN 1935-9187 ISBN 978-0-309-22386-7 Library of Congress Control Number 2012955688 © 2013 National Academy of Sciences. All rights reserved. COPYRIGHT INFORMATION Authors herein are responsible for the authenticity of their materials and for obtaining written permissions from publishers or persons who own the copyright to any previously published or copyrighted material used herein. Cooperative Research Programs (CRP) grants permission to repro- duce material in this publication for classroom and not-for-profit pur- poses. Permission is given with the understanding that none of the material will be used to imply TRB or FAA endorsement of a particular product, method, or practice. It is expected that those reproducing the material in the document for educational and not-for-profit uses will give appropriate acknowledgment of the source of any reprinted or reproduced material. For other uses of the material, request permission from CRP. NOTICE The project that is the subject of this report was a part of the Air- port Cooperative Research Program conducted by the Transporta- tion Research Board with the approval of the Governing Board of the National Research Council. Such approval reflects the Governing Board’s judgment that the program concerned is of national importance and appropriate with respect to both the purposes and resources of the National Research Council. The members of the technical committee selected to monitor this project and to review this report were chosen for recognized scholarly competence and with due consideration for the balance of disciplines appropriate to the project. The opinions and conclusions expressed or implied are those of the research agency that performed the research, and, while they have been accepted as appropriate by the technical com- mittee, they are not necessarily those of the Transportation Research Board, the National Research Council, or the Federal Aviation Admin- istration of the U.S. Department of Transportation. Each report is reviewed and accepted for publication by the technical committee according to procedures established and monitored by the Transportation Research Board Executive Committee and the Govern- ing Board of the National Research Council. The Transportation Research Board of The National Academies, the National Research Council, and the Federal Aviation Administration (sponsor of the ACRP) do not endorse products or manufacturers. Trade or manufacturers’ names appear herein solely because they are consid- ered essential to the clarity and completeness of the project reporting. Published reports of the AIRPORT COOPERATIVE RESEARCH PROGRAM are available from: Transportation Research Board Business Office 500 Fifth Street NW Washington, DC 20001 and can be ordered through the Internet at: http://www.national-academies.org/trb/bookstore Printed in the United States of America

THE NATIONAL ACADEMIES Advisers to the Nation on Science, Engineering, and Medicine The National Academy of Sciences is a private, nonprofit, self-perpetuating society of distinguished scholars engaged in scientific and engineering research, dedicated to the furtherance of science and technology and to their use for the general welfare. On the authority of the charter granted to it by the Congress in 1863, the Academy has a mandate that requires it to advise the federal government on scientific and technical matters. Dr. Ralph J. Cicerone is president of the National Academy of Sciences. The National Academy of Engineering was established in 1964, under the charter of the National Academy of Sciences, as a parallel organization of outstanding engineers. It is autonomous in its administration and in the selection of its members, sharing with the National Academy of Sciences the responsibility for advising the federal government. The National Academy of Engineering also sponsors engineering programs aimed at meeting national needs, encourages education and research, and recognizes the superior achievements of engineers. Dr. Charles M. Vest is president of the National Academy of Engineering. The Institute of Medicine was established in 1970 by the National Academy of Sciences to secure the ser- vices of eminent members of appropriate professions in the examination of policy matters pertaining to the health of the public. The Institute acts under the responsibility given to the National Academy of Sciences by its congressional charter to be an adviser to the federal government and, on its own initiative, to identify issues of medical care, research, and education. Dr. Harvey V. Fineberg is president of the Institute of Medicine. The National Research Council was organized by the National Academy of Sciences in 1916 to associate the broad community of science and technology with the Academy’s purposes of furthering knowledge and advising the federal government. Functioning in accordance with general policies determined by the Acad- emy, the Council has become the principal operating agency of both the National Academy of Sciences and the National Academy of Engineering in providing services to the government, the public, and the scientific and engineering communities. The Council is administered jointly by both Academies and the Institute of Medicine. Dr. Ralph J. Cicerone and Dr. Charles M. Vest are chair and vice chair, respectively, of the National Research Council. The Transportation Research Board is one of six major divisions of the National Research Council. The mission of the Transportation Research Board is to provide leadership in transportation innovation and prog- ress through research and information exchange, conducted within a setting that is objective, interdisciplinary, and multimodal. The Board’s varied activities annually engage about 7,000 engineers, scientists, and other transportation researchers and practitioners from the public and private sectors and academia, all of whom contribute their expertise in the public interest. The program is supported by state transportation departments, federal agencies including the component administrations of the U.S. Department of Transportation, and other organizations and individuals interested in the development of transportation. www.TRB.org www.national-academies.org

TOPIC PANEL S01-05 DAVID J. BOENITZ, San Diego County (CA) Regional Airport Authority ROD BORDEN, Columbus Regional Airport Authority NICOLE DESLOGES, Greater Toronto Airports Authority KEVIN C. DOLLIOLE, Unison Consulting, Inc. CHRISTINE GERENCHER, Transportation Research Board SUSAN WARNER-DOOLEY, HNTB Corporation, New York, NY CHUNYAN YU, Embry Riddle Aeronautical University, Daytona Beach, FL ELLIOT BLACK, Federal Aviation Administration (Liaison) LIYING GUO, Airports Council International—North America (Liaison) SYNTHESIS STUDIES STAFF STEPHEN R. GODWIN, Director for Studies and Special Programs JON M. WILLIAMS, Program Director, IDEA and Synthesis Studies JO ALLEN GAUSE, Senior Program Officer GAIL R. STABA, Senior Program Officer DONNA L. VLASAK, Senior Program Officer TANYA M. ZWAHLEN, Consultant DON TIPPMAN, Senior Editor CHERYL KEITH, Senior Program Assistant DEMISHA WILLIAMS, Senior Program Assistant DEBBIE IRVIN, Program Associate COOPERATIVE RESEARCH PROGRAMS STAFF CHRISTOPHER W. JENKS, Director, Cooperative Research Programs CRAWFORD F. JENCKS, Deputy Director, Cooperative Research Programs MICHAEL R. SALAMONE, Senior Program Officer JOSEPH J. BROWN-SNELL, Program Associate EILEEN P. DELANEY, Director of Publications ACRP COMMITTEE FOR PROJECT 11-03 CHAIR JULIE KENFIELD, Jacobs Engineering, Inc MEMBERS RANDALL P. BURDETTE, Virginia Department of Aviation KEVIN C. DOLLIOLE, Unison Consulting, Inc. LINDA HOWARD, Bastrop, Texas ARLYN PURCELL, Port Authority of New York & New Jersey BURR STEWART, Burrst, Seattle, Washington FAA LIAISON PAUL DEVOTI AIRCRAFT OWNERS AND PILOTS ASSOCIATION JOHN L. COLLINS TRB LIAISON CHRISTINE GERENCHER Cover figure: Teamwork. Credit: http://www.bing.com/images/search?q=teamwork& view=detail&id=5A7D03C60F88029942096262455F8F4C7BF07F7B.

Airport administrators, engineers, and researchers often face problems for which infor- mation already exists, either in documented form or as undocumented experience and prac- tice. This information may be fragmented, scattered, and unevaluated. As a consequence, full knowledge of what has been learned about a problem may not be brought to bear on its solution. Costly research findings may go unused, valuable experience may be overlooked, and due consideration may not be given to recommended practices for solving or alleviat- ing the problem. There is information on nearly every subject of concern to the airport industry. Much of it derives from research or from the work of practitioners faced with problems in their day-to-day work. To provide a systematic means for assembling and evaluating such useful information and to make it available to the entire airport community, the Airport Coop- erative Research Program authorized the Transportation Research Board to undertake a continuing project. This project, ACRP Project 11-03, “Synthesis of Information Related to Airport Practices,” searches out and synthesizes useful knowledge from all available sources and prepares concise, documented reports on specific topics. Reports from this endeavor constitute an ACRP report series, Synthesis of Airport Practice. This synthesis series reports on current knowledge and practice, in a compact format, without the detailed directions usually found in handbooks or design manuals. Each report in the series provides a compendium of the best knowledge available on those measures found to be the most successful in resolving specific problems. This report provides airport managers with effective practices airports use to help man- age their organizations to best meet the changing needs of the aviation industry. It exam- ines relevant organizational design in the academic literature, along with current trends and practices in airport management. Twenty-two airport managers representing 36 airports answered an extensive question- naire that elicited information about their unique experiences with organizational change, and five case studies were chosen for further exploration. Kimberly A. Kenville, Ph.D., C.M., Kim Kenville Consulting, Grand Forks, North Dakota, and James F. Smith, Ph.D., P.E., Smith-Woolwine Associates, Floyd, Virginia, collected and synthesized the information and wrote the report. The members of the topic panel are acknowledged on the preceding page. This synthesis is an immediately use- ful document that records the practices that were acceptable within the limitations of the knowledge available at the time of its preparation. As progress in research and practice continues, new knowledge will be added to that now at hand. FOREWORD PREFACE By Gail R. Staba Senior Program Officer Transportation Research Board

CONTENTS 1 SUMMARY 3 CHAPTER ONE INTRODUCTION Background, 3 Study Methodology, 3 5 CHAPTER TWO LITERATURE REVIEW Theory of Organizational Structure, 5 Possible Indicators for an Organizational Change, 9 Metrics for Assessing Organizational Design, 10 Other Industry Trends in Organizational Design, 10 Organizational Change, 10 External Facilitator/Consultant, 11 Barriers to Organizational Change, 11 12 CHAPTER THREE SURVEY RESULTS Introduction, 12 Common Themes, 14 15 CHAPTER FOUR CASE EXAMPLES Metropolitan Nashville Airport Authority—Nashville International Airport (KBNA), 15 Louisville Regional Airport Authority—Louisville International Standiford Field (KSDF), 16 Salt Lake City International Airport (KSLC), 17 Rapid City Regional Airport (KRAP), 18 Colorado Springs Airport (KCOS), 19 21 CHAPTER FIVE CRITICAL CONSIDERATIONS 23 CHAPTER SIX FLIGHT PLAN FOR ORGANIZATIONAL REDESIGN 25 CHAPTER SEVEN CONCLUSIONS 26 GLOSSARY 27 ACRONYMS 28 REFERENCES 29 APPENDIX A SURVEY QUESTIONNAIRE 31 APPENDIX B AIRPORT RESPONDENTS 32 APPENDIX C AIRPORT ORGANIZATIONAL CHARTS APPENDIX C, BEGINNING ON PAGE 33 IS WEB-ONLY AND CAN BE FOUND AT WWW.TRB.ORG, SEARCH ON “ACRP SYNTHESIS 40.” Note: Many of the photographs, figures, and tables in this report have been converted from color to grayscale for printing. The electronic version of the report (posted on the web at www.trb.org) retains the color versions.

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TRB’s Airport Cooperative Research Program (ACRP) Synthesis 40: Issues with Airport Organization and Reorganization examines organizational design, and current trends and practices in airport management.

TR News 292: May-June 2014 includes an article about the report.

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