National Academies Press: OpenBook

Maintenance Productivity Practices (2004)

Chapter: APPENDIX A - SURVEY QUESTIONNAIRE

« Previous: ABBREVIATIONS AND ACRONYMS
Page 42
Suggested Citation:"APPENDIX A - SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2004. Maintenance Productivity Practices. Washington, DC: The National Academies Press. doi: 10.17226/23049.
×
Page 42
Page 43
Suggested Citation:"APPENDIX A - SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2004. Maintenance Productivity Practices. Washington, DC: The National Academies Press. doi: 10.17226/23049.
×
Page 43
Page 44
Suggested Citation:"APPENDIX A - SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2004. Maintenance Productivity Practices. Washington, DC: The National Academies Press. doi: 10.17226/23049.
×
Page 44
Page 45
Suggested Citation:"APPENDIX A - SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2004. Maintenance Productivity Practices. Washington, DC: The National Academies Press. doi: 10.17226/23049.
×
Page 45
Page 46
Suggested Citation:"APPENDIX A - SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2004. Maintenance Productivity Practices. Washington, DC: The National Academies Press. doi: 10.17226/23049.
×
Page 46
Page 47
Suggested Citation:"APPENDIX A - SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2004. Maintenance Productivity Practices. Washington, DC: The National Academies Press. doi: 10.17226/23049.
×
Page 47
Page 48
Suggested Citation:"APPENDIX A - SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2004. Maintenance Productivity Practices. Washington, DC: The National Academies Press. doi: 10.17226/23049.
×
Page 48
Page 49
Suggested Citation:"APPENDIX A - SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2004. Maintenance Productivity Practices. Washington, DC: The National Academies Press. doi: 10.17226/23049.
×
Page 49
Page 50
Suggested Citation:"APPENDIX A - SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2004. Maintenance Productivity Practices. Washington, DC: The National Academies Press. doi: 10.17226/23049.
×
Page 50
Page 51
Suggested Citation:"APPENDIX A - SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2004. Maintenance Productivity Practices. Washington, DC: The National Academies Press. doi: 10.17226/23049.
×
Page 51
Page 52
Suggested Citation:"APPENDIX A - SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2004. Maintenance Productivity Practices. Washington, DC: The National Academies Press. doi: 10.17226/23049.
×
Page 52

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

32 APPENDIX A Survey Questionnaire TCRP Project J-7 Synthesis Topic SE-02 MAINTENANCE PRODUCTIVITY PRACTICES Questionnaire Name of property: Name(s) of respondents and title(s), phone and fax number(s), and mailing and e-mail address(es): Purpose of this survey: For a number of years, transit properties have been developing practices whereby maintenance practices would become more productive and efficient. Many different methods and procedures were tried to accomplish this task. The outcome of this effort is that some methods have been successful while others could only be classified as “dismal failures.” In the current eco- nomic climate, transit properties are feeling pressure to be more productive and efficient with fewer dollars. This pressure must translate into productivity improvement and gains in efficiency. Mainte- nance department budgets are typically one of the largest components of the total operating cost of a transit system. As a result, the maintenance budget tends to be a target for cost cutting when the prop- erty’s total budget is reviewed. Therefore, it is imperative for the transit properties to improve the pro- ductivity and efficiency of its maintenance forces. Given this situation, it is the intent of this synthesis to gather information from transit properties that have developed successful productivity improvement programs and to gain insight into those properties’ practices and procedures. When the survey is completed please send to: Frank Venezia Lea+Elliott, Inc. 1240 Iroquois Drive Suite 402 Naperville, IL 60563 or Fax to: 630-548-4120

33 Please provide the following information for heavy-duty transit buses 30 feet or longer only. 1.0 Fleet Information SEE CHARTS ATTACHED AT END OF THIS QUESTIONNAIRE. NOTE: ONLY INCLUDE FLEETS OF 30 FEET OR LONGER Make additional copies of charts as needed. 2.0 Maintenance Practices and Procedures 2.1 Do you have a formal documented maintenance practice and procedures that includes standard times that the maintenance staff is to meet? Yes ___ No ___ If yes, do these practices and procedures include a written procedure describing the process along with a time standard? Yes ___ No ___ If yes, please provide list of the maintenance practices and procedures standards. (Attach list if too long.) 2.2 Do you have a quality assurance group to ensure that the practice and procedures are producing a quality product? Yes ___ No ___ If yes, provide details on their job duties to ensure practices and procedures are followed. 2.2.1 List preventive maintenance programs and describe what is done in each program/level. (Attach list of maintenance programs.) 2.2.2 What is your schedule for a preventive maintenance program? (Attach list of maintenance program schedules.) Is it done by mileage, calendar days, or engine hours/average speed? 2.2.3 Is productivity and work quality measured? Yes ___ No ___ If yes, provide details using list under 2.2.1. ____________________________________ 2.2.4 What is the classification of personnel and union affiliation, and what level of training is required? 2.2.5 How do you measure productivity and quality of these programs?

34 2.2.6 Is there a standard time used? Yes ___ No ___ If yes, provide the list of preventive maintenance programs with corresponding time. (Attach list with standard times.) 2.2.7 Does this list include only inspection time or does it include diagnostics, repair, etc.? 2.2.8 How often are these standard times reviewed and upgraded? 2.3.1 Do you have a list of major maintenance jobs such as brake reline, in-chassis engine repair, complete engine removal and replacement, transmission removal and replacement, destination sign reprogramming, fare box reprogramming, wheelchair lift/ramp removal and replacement, engine overhaul, transmission overhaul, destination sign overhaul, drive axle overhaul, front axle overhaul, wheelchair lift/ramp overhaul, etc., with hours allotted for doing this work? Yes ___ No ___ If yes, does this include troubleshooting (diagnostics), locating the bus, bringing it to the workstation, and physically doing the work itself? Yes ___ No ___ Do you do any individual component rebuild such as starters, alternators, air compressors, and differentials? Yes ___ No ___ If yes, provide a list of maintenance repairs with information time standards, along with the classification of the repair personnel, their labor rates, union affiliation, and amount of training they are required to have. (Attach additional sheets as necessary.) 2.3.2 Have you done any research in doing this work in-house or sending to outside vendors? Yes ___ No ___ If yes, what was the result of your research? 2.3.3 In developing time standards targets, did you work with the union management to get their concurrence? Yes ___ No ___ What were the results? 2.3.4 Is there a collective bargaining agreement that restricts the setting of repair times for any maintenance work? Yes ___ No ___ If yes, please provide details.

35 2.4.1 Does your property have a formal plan for midlife and life-extending overhauls? Yes ___ No ___ Do the overhauls include standard time targets? Yes ___ No ___ If yes, list what is accomplished under each overhaul program and reasoning used for each program. If yes, are overhauls done in-house or at outside vendors? 2.4.2 What other programs are used for major work on the bus? 2.5.1 Do your maintenance personnel utilize the diagnostic capabilities on the newer buses? Yes ___ No ___ If yes, can you show an improvement in productivity with it? Yes ___ No ___ If yes, give some examples of improved productivity. 2.6.1 Does your property have a formal training program? Yes ___ No ___ If yes, provide details on how training is accomplished and how personnel are kept up to speed with new technology. 2.6.2 Does your training include productivity goals and practices? Yes ___ No ___ If yes, provide information on this. 2.7.1 Describe how the time standard targets are used to evaluate individual personnel and management performance. 3.0 Operating Facilities 3.1 How many operating facilities do you have? 3.2 What is the classification of your maintenance personnel at these locations? List all qualifications including the training required.

36 3.3 How many buses are based out of each shop? 3.4 Do you have a main shop? Yes ___ No ___ If yes, what is done at this shop and list the union and classification of the personnel and training required. 4.0 Road Calls 4.1 Do you use road calls as a measure of maintenance productivity? Yes ___ No ___ If yes, how is this accomplished? 4.2 What is your property’s definition of a road call? 4.3 Are they broken down in relation to the fleet systems (engine, transmission, HVAC, ADA equipment, etc.) or other classifications? Yes ___ No ___ If yes, provide the breakdown. 5.0 Maintenance Productivity Programs 5.1 Are maintenance costs tracked on a cost per mile ___ or cost per labor-hour ___ basis? Provide your reasoning. 5.2 Are your costs broken down by individual fleet and components? Yes ___ No ___ If yes, provide the breakdowns. 5.3 Do you have a record keeping system in place to adequately track labor hours and material cost for each maintenance action? Yes ___ No ___ 5.4 Have you tried to improve the cost per mile or cost per labor-hour? Yes ___ No ___ If yes, what methods did you use to lower costs? 5.5 Have you instituted any maintenance productivity improvement programs in the last few years? Yes ___ No ___ Have they been successful? Yes ___ No ___

37 If yes, please provide details of the programs. 5.6 Have they improved productivity and can it be quantified? Yes ___ No ___ If yes, describe the improvement. If no, have they been modified to correct any shortcomings? Yes ___ No ___ 5.7 Have you modified your training programs to keep your personnel up to speed on the new equipment and technology on the recently purchased buses? Yes ___ No ___ If yes, has this been successful in reducing labor-hours to troubleshoot and repair buses? Yes ___ No ___ If yes, describe the improvement. 5.8 Have you set productivity goals or targets (measurable numbers) for your maintenance practices? Yes ___ No ___ If yes, please list them and the classification of the maintenance personnel that are impacted. 5.9 Have you provided kits for repair functions, or special tools and equipment to improve the productivity goals? Yes ___ No ___ If yes, provide details. 5.10 Have you utilized any standards/procedures (such as OEM manuals, internal manuals/bulletins, etc.) to improve productivity of maintenance staff? Yes ___ No ___ If yes, what standards were used? 5.11 Are there any plans for future programs that can be shared with other transit properties? Yes ___ No ___ If yes, can you provide them for inclusion in this synthesis? Yes ___ No ___ 5.12 Have there been programs in the personnel issues to improve attendance, job training, work ethics (productive time), quality of the work product, etc.? Yes ___ No ___ If yes, describe the program(s).

38 5.13 Have you compared your cost with any of your peers? Yes ___ No ___ If yes, were you able to reconcile the difference? Yes ___ No ___ Please fax the completed questionnaire by March 17, 2003, to 630-548-4120 Or mail to Frank Venezia Lea+Elliott, Inc. 1240 Iroquois Drive Suite 402 Naperville, IL 60563 If you have any questions regarding this questionnaire, please contact Frank Venezia at 630-548-5740 Thank You for Your Participation

39 TCRP PROJECT J-7 TOPIC SE-02 Maintenance Productivity Practices Bus Manufac- turer Model Number Number of Buses Delivery Date of Fleet Average Mileage/Bus or Total Fleet Mileage Average Operating Speed Fuel Type Bus Length—30 ft or longer only Standard or Low Floor Engine Manufac- turer and Model Engine Horsepower Rating Additional comments regarding other equipment options that are capable of diagnostic testing.

40 TCRP PROJECT J-7 TOPIC SE-02 Maintenance Productivity Practices Bus Manufac- turer Transmission Manufacturer and Model Number of Speeds Retarder— Internal, Ex- ternal, or None Trans- mission Fluid Type Axles/Brakes Front Manufac- turer/Type Axle/Brakes Center (if ap- plicable) Manufac- turer/Type Axles*/Brakes Rear (drive) Type and Mile- age to Reline Manufacturer Passenger Door Opera- tor/Air or Electric *Note whether single or tandem axle. Additional comments regarding other equipment options that are capable of diagnostic testing.

41 TCRP PROJECT J-7 TOPIC SE-02 Maintenance Productivity Practices Bus Manu- facturer Number of Passenger Doors/ Width Electrical System Re- lays or Multi- plex Manu- facturer HVAC Manufac- turer Model HVAC Controls Manual or Automatic HVAC— Does It Have Electronic Diagnostic Capability Destination Sign/ Manufac- turer Type Interior Electronic Signs/ Manufac- turer/Type Automatic Voice An- nunciation Manufac- turer/Type Video Sur- veillance Cameras Manufac- turer/Type Additional comments regarding other equipment options that are capable of diagnostic testing.

42 TCRP PROJECT J-7 TOPIC SE-02 Maintenance Productivity Practices Mainte- nance Infor- mation Bus Manufa cturer Front Axle Brakes— Mileage to Reline Center (if applica- ble) Ax- les/Brakes Mileage to Reline Axles*/ Brakes Rear (drive) and Mileage to Re- line En- gine Miles to Over- haul Trans- mission Miles to Over- haul Fuel Mile- age Mean Miles Be- tween Road Calls Alter- nator Miles Be- tween Over- haul Starter Miles Be- tween Over- haul Lift/ Ramp Miles Be- tween Over- haul* A/C Com- pres- sor Miles Be- tween Over- haul A/C Alter- nator Miles Be- tween Over- haul Air Com- pressor Miles Be- tween Over- haul *Note whether lift or ramp. Additional comments regarding other equipment options that are capable of diagnostic testing.

Next: APPENDIX B - CONDENSED SUMMARY OF SURVEY RESPONSES »
Maintenance Productivity Practices Get This Book
×
 Maintenance Productivity Practices
MyNAP members save 10% online.
Login or Register to save!
Download Free PDF

TRB’s Transit Cooperative Research Program (TCRP) Synthesis 54: Maintenance Productivity Practices provides descriptions of successful maintenance productivity programs and creative modifications to existing programs.

READ FREE ONLINE

  1. ×

    Welcome to OpenBook!

    You're looking at OpenBook, NAP.edu's online reading room since 1999. Based on feedback from you, our users, we've made some improvements that make it easier than ever to read thousands of publications on our website.

    Do you want to take a quick tour of the OpenBook's features?

    No Thanks Take a Tour »
  2. ×

    Show this book's table of contents, where you can jump to any chapter by name.

    « Back Next »
  3. ×

    ...or use these buttons to go back to the previous chapter or skip to the next one.

    « Back Next »
  4. ×

    Jump up to the previous page or down to the next one. Also, you can type in a page number and press Enter to go directly to that page in the book.

    « Back Next »
  5. ×

    To search the entire text of this book, type in your search term here and press Enter.

    « Back Next »
  6. ×

    Share a link to this book page on your preferred social network or via email.

    « Back Next »
  7. ×

    View our suggested citation for this chapter.

    « Back Next »
  8. ×

    Ready to take your reading offline? Click here to buy this book in print or download it as a free PDF, if available.

    « Back Next »
Stay Connected!