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Suggested Citation:"CONTENTS." National Academies of Sciences, Engineering, and Medicine. 2004. Public Benefits of Highway System Preservation and Maintenance. Washington, DC: The National Academies Press. doi: 10.17226/23362.
Page 10

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CONTENTS 1 SUMMARY 3 CHAPTER ONE INTRODUCTION Background and Source of Study, 4 Objectives and Scope, 4 Study Process and Content of Synthesis Report, 7 8 CHAPTER TWO MEASURING PUBLIC BENEFITS Characterizing Maintenance Actions, 8 Pavement Condition and Its Indicators, 9 Maintenance and the Service-Level Trajectory, 11 Types of Benefits Attributed to Maintenance, 11 Management Analysis of Maintenance Benefits, 15 Agency Use of Public Benefits Estimates in Management Decision Making, 15 Summary, 16 17 CHAPTER THREE PUBLIC PERCEPTION OF MAINTENANCE BENEFITS Public Perceptions and Opinions of Maintenance, 17 Correlating Perceptions, Opinions, and Measurable Road Conditions, 18 Consequences of Perceptions and Opinions, 20 Summary, 20 22 CHAPTER FOUR MARKETING THE PUBLIC BENEFITS OF MAINTENANCE Market Research, 22 Informing the Public, 22 Shifting Attitudes, 24 Influencing Decisions, 24 26 CHAPTER FIVE CONCLUSIONS 28 REFERENCES 32 BIBLIOGRAPHY 34 APPENDIX A AGENCY SURVEY QUESTIONNAIRE 39 APPENDIX B SURVEY ANALYSIS

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TRB’s National Cooperative Highway Research Program (NCHRP) Synthesis 330: Public Benefits of Highway System Preservation and Maintenance examines the current practices for identifying, measuring, and articulating the public benefits of highway system maintenance and operation, and of communicating those benefits that are understandable and meaningful to stakeholders—road users, elected officials, and others who have an interest in the system’s performance.

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