Use of Automotive Service Excellence Tests Within Transit (2016)

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37 Via, San antonio, texaS SECTION 15. [Automotive Service Excellence (ASE) Incen- tives] Recognizing the value of continuous knowledge and skill enhancement through training and certification, VIA will provide incentive to skilled vehicle Fleet & Facilities employees pursuing certification in programs provided by the National Institute for Automotive Service Excellence (ASE) according to the following schedule: (a.) VIA will annually pay a skilled vehicle Fleet & Facili­ ties employee—$120 per active ASE certification held by the employee on October 1 of the respective year, up to a maximum of eight (8) certifications. The ASE certifications eligible for pay­ ment shall be determined by the Vice President Fleet & Facilities. A list of certifications approved for payment shall be posted in the garage at all times. (b.) VIA will reimburse a skilled vehicle Fleet & Facilities employee for approved ASE registration and testing fees asso­ ciated with certification exams upon the successful passing of the ASE certification exam. The employee must present proof of successfully passing the certification exam prior to reimburse­ ment. VIA will not cover registration and testing fees in cases where employees do not pass the certification exam. VIA will not pay for employee’s time preparing for and taking certifica­ tion exams. The ASE registration and testing fees eligible for reimbursement shall be determined by the Vice President Fleet & Facilities. A list of ASE registration and testing fees approved for reimbursement shall be posted in the garage at all times. For the purposes of this section, skilled vehicle Fleet & Facil­ ities employees shall include Shop Helpers/Shop Repairmen (mechanics, machinists, welders, bodymen, painters, electronic technicians, farebox technicians). SECTION 16. [Facility Maintenance Certification Incen- tives] Recognizing the value of continuous knowledge and skill enhancement through training and certification, VIA will pro­ vide incentive to skilled Fleet & Facilities employees pursuing certification in programs according to the following schedule: VIA will annually pay a skilled Fleet & Facilities employee $120 per active certification held by the employee on October 1 of the respective year, up to a maximum of two (2) certifications. The certifications eligible for payment shall be determined by the Vice President Fleet & Facilities. A list of certifications approved for payment shall be posted in the garage at all times. VIA will reimburse a skilled Fleet & Facilities employee for approved registration and testing fees associated with certifica­ tion exams upon the successful passing of the certification exam. The employee must present proof of successfully passing the certification exam prior to reimbursement. VIA will not cover registration and testing fees in cases where employees do not pass the certification exam. VIA will not pay for employee’s time preparing for and taking certification exams. The registration and testing fees eligible for reimbursement shall be determined by the Vice President Fleet & Facilities. A list of registration and testing fees approved for reimbursement shall be posted in the garage at all times. For the purposes of this section, skilled Fleet & Facilities employees shall include Shop Helpers/Shop Repairmen (Fleet & Facilities/plant repairman, wood shop repairman). Victor Valley tranSit authority (VVta), heSperia, california Maintenance Staffing Qualifications and Descriptions Appropriate staffing levels will be required for routine preventa­ tive maintenance, running repairs, and training for revenue vehi­ cles and non­revenue vehicles. Rebuilding of major components, including engines and transmissions, and major body repairs, is assumed to be purchased. The maintenance staffing levels pro­ posed by the Contractor must be listed according to skill level for the variety of equipment. The following is a general description of maintenance staffing categories: 1. “A” Mechanic—The highest­level line mechanic. Under general supervision, performs the most difficult repair tasks and supervises subordinates; is capable of performing all repairs and adjustments to all vehicle systems; acts as shift leader and trains “B” and “C” mechanics; performs quality control functions for subordinates. I. Purpose of Position: To diagnose and make logical decisions for the purpose of maintaining and repairing vehicle mechanical failures in a professional manner consistent with factory recom­ mended procedures. This position requires a highly skilled and educated individual who has obtained the necessary qualifications, over a period of time, to become completely self­sufficient in the diagnosis and repair of any and all issues that could arise in the normal operation of a tran­ sit bus facility. Individual must be adequately prepared to make all decisions regarding the proper repair procedures to be followed for each and every mechanical problem encountered in the day­to­day operations. Individual must be able to follow factory repair and diagnosis procedures without assistance from other mechanics or outside sources more than 95% of the time. II. Primary Job Functions: • Perform any and all diagnostic procedures assigned to evaluate and implement a logical and efficient procedure for the timely and proper repair sequence to be followed for any mechanical failure which could arise in the tran­ sit bus environment. • Perform appropriate diagnostic tests on all assigned vehicles and equipment in accordance with factory recommended policies and procedures. • Services and/or repairs all assigned transit vehicles, auto­ mobiles, and miscellaneous light and heavy mechanical appenDix B examples of labor contract language regarding aSe testing and certification

38 equipment without requiring assistance from piers and management. • Must know how and who to contact to get assistance when necessary through equipment manufacturers, educators, and trades people. • Must be able to complete all diagnosis and repairs using factory recommended procedures within industry time standards. • Continues to keep updated on new technology relating to transit bus maintenance and repair procedures. • Performs minor bodywork; repair seats and replace glass. • Uses computer management systems to their fullest potential in accurately and clearly recording vehicle work orders, labor, and parts as well as time manage­ ment and all other system functions. • Uses factory repair and parts manuals, (both hard copy and computer systems), as well as computerized diag­ nostic equipment to their full capability. • Must possess a complete set of heavy equipment tools and a roll­a­way tool box necessary to perform the essen­ tial functions of the position. • Ability to perform emergency roadside repairs. • Applies sound safety practices in the transit maintenance environment. Maintains a clean and orderly work area. • Works as a team with other employees in a directed work team environment. Maintains professional effec­ tive working relationships with other transit employees, supervisors, administrators, passengers, outside contrac­ tors, suppliers and the public. • Ability to maintain personal hygiene and grooming stan­ dards that are appropriate within the work environment. • Operates transit vehicles in non­revenue service for coach change outs throughout the VVTA service area. • Attend training as needed to maintain knowledge of emerging technology, current mechanical, and shop procedures. • Other duties as required. III. Essential Knowledge and Skills: • High school graduate or its equivalent. • 2 year associates degree in automotive or medium/ heavy duty vehicle technology or equivalent trade school certificate plus 5 years’ experience working on transit bus vehicles. • 10 years’ experience working on automobiles, medium/ heavy duty trucks, and/or transit buses along with some manufacturers training may be substituted for a 2 year degree or certificate. • ASE Master Certificate in transit bus or medium/heavy duty truck required. • EPA Certified in both 608 and 609 air conditioning sys­ tems required. • Complete knowledge of the modifications, repair, and maintenance of light and heavy duty gasoline, electric, and diesel powered transit bus equipment. • Must be able to complete assignments within industry time standards as published in the Chilton/Mitchell labor guide and/or times developed by management through time proven experience. • Completes service and repairs using professional work­ manship and able to keep repeat repairs to less than a 5% comeback ratio based on industry time standards. • Must be able to evaluate parts accurately as to whether they are serviceable or unserviceable. • Must be familiar with and able to use all types of auto/ truck mechanical and machinist tools and equipment effectively including all relevant electronic and com­ puterized diagnostic equipment. • Must possess the knowledge and ability to use repair manuals, parts books, and reference material, in hard copy and computerized versions. • Must be able to pass an employment physical examina­ tion (pre­employment or renewal) including a substance abuse screening. • Must possess a Commercial Driver’s License Class B or better with passenger endorsement. • Must have a clean driving record. 2. “B” Mechanic—Under general supervision, performs a wide variety of preventive maintenance and minor repairs. Tasks: maintains, troubleshoots, diagnoses, and/or repairs a broad range of vehicle systems including engine and emissions, drive train, brakes, climate control, electri­ cal and specialty electrical systems, electronic systems, accessibility equipment, transmissions, and steering and suspension. Completes work orders and PMI forms with comments. May train and monitor the performance of “C” mechanics. I. Purpose of Position: To diagnose and make logical decisions for the purpose of maintaining and repairing vehicle mechanical failures in a professional manner consistent with factory recom­ mended procedures. This position requires a skilled and educated individual who has obtained the necessary qualifications, over a period of time, to become knowl­ edgeable in the diagnosis and repair of any and all issues that could arise in the normal operation of a transit bus facility. Individual must be adequately prepared to make most decisions regarding the proper repair procedures to be followed for the majority of the mechanical problems encountered in the day to day operations. Individual must be able to follow factory repair and diagnosis procedures with very little assistance from other mechanics or out­ side sources. II. Primary Job Functions: • Perform diagnostic procedures assigned to evaluate and implement a logical and efficient procedure for the timely and proper repair sequence to be followed for most mechanical failures which could arise in the tran­ sit bus environment. • Perform appropriate diagnostic tests on assigned vehicles and equipment in accordance with factory recommended policies and procedures. • Services and/or repairs all assigned transit vehicles, auto­ mobiles, and miscellaneous light and heavy mechanical equipment requiring little assistance from supervisors and/or leads. • Must be a team player and willing to accept advice and direction from A mechanics, leads, and supervisors. • Must be able to complete most diagnosis and repairs using factory recommended procedures within industry time standards. • Continues to keep updated on new technology relating to transit bus maintenance and repair procedures. • Performs minor bodywork; repair seats and replace glass. • Able to use computer management systems to accu­ rately and clearly record vehicle work orders, labor, and parts as well as time management and all other system functions.

39 • Uses factory repair and parts manuals (both hard copy and computer systems), as well as computerized diag­ nostic equipment to their full capability. • Must possess a complete set of heavy equipment tools and a roll­a­way tool box necessary to perform the essen­ tial functions of the position. • Ability to perform emergency roadside repairs. • Applies sound safety practices in the transit maintenance environment. • Maintains a clean and orderly work area. • Works as a team with other employees in a directed work team environment. Maintains professional effec­ tive working relationships with other transit employees, supervisors, administrators, passengers, outside contrac­ tors, suppliers, and the public. • Ability to maintain personal hygiene and grooming stan­ dards that are appropriate within the work environment. • Operates transit vehicles in non­revenue service for road tests and coach change outs throughout the VVTA service area. • Attends training as needed to maintain knowledge of emerging technology, current mechanical and shop procedures. • Other duties as required. III. Essential Knowledge and Skills: • High school graduate or its equivalent. • Some junior college classes in automotive or medium/ heavy duty vehicle technology or an equivalent trade school or manufacturers training plus a minimum of 15 years’ experience working on automobiles, medium/ heavy duty trucks, and/or transit buses. • Of the 15 years’ experience a minimum of 5 years must be in the transit bus industry. • ASE certified in the following areas: diesel engines, driver train, brakes, suspension and steering, HVAC and PMI in transit bus or medium/heavy duty truck required. (Must possess at time of hire or be able to obtain certifi- cation within 1 year of employment start date.) • EPA Certified in both 608 and 609 air conditioning systems required. (May be obtained within 6 months of start date.) • Thorough knowledge of the modifications, repair, and maintenance of light and heavy duty gasoline, electric, and diesel powered transit bus equipment. • Must be able to complete most assignments within indus­ try time standards as published in the Chilton/Mitchell labor guide and/or times developed by management through time proven experience. • Completes service and repairs using professional work­ manship and able to keep repeat repairs to less than a 5% comeback ratio based on industry time standards. • Must be able to evaluate most parts accurately as to whether they are serviceable or unserviceable. • Must be familiar with and able to use all types of auto/ truck mechanical and machinist tools and equipment effectively including all relevant electronic and com­ puterized diagnostic equipment. • Must possess the knowledge and ability to use repair manuals, parts books, and reference material, in hard copy and computerized versions. • Must be able to pass an employment physical examina­ tion (pre­employment or renewal) including a substance abuse screening. • Must possess a Commercial Drivers’ License Class B or better with passenger endorsement. • Must have a clean driving record. 3. “C” Mechanic—Mechanic’s helper. An entry­level posi­ tion that performs routine maintenance and repair under immediate supervision. I. Purpose of Position: To work with and assist A and B mechanics in the main­ taining, diagnosing, and repairing of vehicle mechanical failures in a professional manner consistent with factory recommended procedures. This position requires a dedi­ cated individual who has obtained some experience and training in maintaining and repairing vehicles and is willing to work with more experienced mechanics and learn from their knowledge and direction. Individual must be able to follow factory repair and diagnosis procedures under the guidance and direction of other more knowledgeable and experienced mechanics. II. Primary Job Functions: • Perform maintenance and repairs according to factory recommended procedures as directed. • Services and/or repairs all assigned transit vehicles, auto­ mobiles, and miscellaneous light and heavy mechanical equipment as directed by supervisors and/or leads. • Must be a team player and willing to accept advice and direction from A and B mechanics, leads, and/or supervisors. • Continues to seek out and advance his/her knowledge in the transit bus maintenance and repair procedures. • Performs minor bodywork; repair seats and replace glass. • Able to learn and use computer management systems to accurately and clearly record vehicle work orders, labor, and parts as well as time management and all other system functions. • Learns and uses factory repair and parts manuals (both hard copy and computer systems), as well as computer­ ized diagnostic equipment. • Must possess a complete set of heavy equipment tools and a roll­a­way tool box necessary to perform the essential functions of the position. • Applies sound safety practices in the transit maintenance environment. • Maintains a clean and orderly work area. • Works as a team with other employees in a directed work team environment. Maintains professional effec­ tive working relationships with other transit employees, supervisors, administrators, passengers, outside contrac­ tors, suppliers, and the public. • Ability to maintain personal hygiene and grooming stan­ dards that are appropriate within the work environment. • Operates transit vehicles in non­revenue service for road tests and coach change outs throughout the VVTA ser­ vice area. • Attends training as needed to maintain knowledge of emerging technology, current mechanical and shop procedures. • Other duties as required. III. Essential Knowledge and Skills: • High school graduate or its equivalent. • Some junior college classes in automotive or medium/ heavy duty vehicle technology or equivalent trade school or manufacturer training helpful. 5 years’ experience working on automobiles, medium/heavy duty trucks, and/or transit buses.

40 • ASE certified in transit bus or medium/heavy duty truck in the areas of brakes, steering and suspension, diesel engines, and preventive maintenance. (Must have or be able to obtain certification within 1 year of start date of employment.) • A working knowledge of the modifications, repair, and maintenance of light and heavy duty gasoline, electric, and diesel powered transit bus equipment. • Must be able to meet an acceptable level efficiency on assigned tasks as observed by the immediate supervisor/ lead. • Completes service and repairs using professional work­ manship and able to keep repeat repairs to less than a 10% comeback ratio based on industry standards. • Must be familiar with and able to use all types of auto/ truck mechanical and machinist tools and equipment effectively. • Must possess the ability to learn and use repair manuals, parts books, and reference material in hard copy and computerized versions. • Must be able to pass an employment physical examina­ tion (pre­employment or renewal) including a substance abuse screening. • Must possess a Commercial Drivers’ License Class B or better with passenger endorsement. • Must have a clean driving record. 4. Parts Clerk—Assists with all aspects of the Parts Depart­ ment, including ordering parts, maintaining proper inven­ tory, issuing parts, communicating with vendors, conducting periodic inventory audits, generating purchase orders, keep­ ing the Asset Works program current, generating needed reports, and performing related duties as required. I. Primary Job Functions: • Review, edit, and update daily fuel report. • Generate daily work orders for graffiti window insert and film replacement and post parts and labor. Schedule window replacements as necessary as well as seat repair and/or replacement. Schedule graffiti paint repair and any other necessary graffiti related repairs. • Manages accounts payable to include: invoice tracking and entering into accounting program, assigning account numbers, communicating with vendors on payment issues, and copying and filing of packing slips, invoices, and purchase orders. • Assist with purchase orders, placing orders, and distri­ bution of parts to mechanics. • Assimilates all receipts for hazardous waste removal such as batteries, tires, light bulbs, etc. etc., along with waste manifests for oil, coolant, and filters and provides them to the maintenance clerk for the proper filing and tracking. • Assists parts clerk to maintain a complete inventory of parts to ensure adequate supply within maximum and minimum guidelines. • Assists with ongoing monthly periodic and annual inven­ tory checks. • Issues parts as needed. • Checks incoming parts orders for accuracy and closes purchase orders. • Assists with keeping parts and storage area clean and organized. • Prints out and applies bin and parts labels properly. • Issues purchase orders to be applied to stock or work order as required for the authorization of the mainte­ nance manager. • Ensures proper return of inventory and cores to the proper vendor. • Retrieve and sort mail to distribute to the intended recipients. • Provide appropriate MSDS sheets to the maintenance clerk for proper filing and distribution. • Other duties as required. II. Essential Knowledge and Skills • High school graduate or its equivalent. • Minimum of 2 years’ experience in the acquisition, dis­ bursement and inventory of parts and supplies, utilizing modern storeroom and inventory practices. • Basic knowledge of computers and the ability to learn computerized maintenance programs. • Ability to identify and locate a variety of parts and supplies. • Must be able to pass an employment physical examina­ tion (pre­employment or renewal) including a substance abuse screening. • Clean driving record. 5. Servicers, fuelers, washers, and hostlers—Fuel, clean, wash, and park buses. May add fluids as necessary and perform other basic vehicle­related tasks. VVTA reserves the right to approve all off­site maintenance work. Maintenance work currently done off­site includes the following: • Body work—various vendors • Engines and transmissions—various locations • Selected machine work—various vendors centre area tranSportation authority (cata), State college, pennSylVania aSe certification Demonstration program It is CATA’s hope that through a program where employees can earn yearly bonuses for ASE certification, that this demonstra­ tion project will assist CATA in having maintenance staff that is up­to­date on changes in the field, and that through certifica­ tions, employees would become better qualified for promotion should openings occur. This is a demonstration project. The pro­ gram will be evaluated for changes or continuation on a daily basis. The Company reserved the right to cancel the program at any time. Master transit aSe certification There are eight ASE certifications within the Master Transit ASE certification. CATA will only recognize the Transit ASEs. It is at CATA’s discretion to recognize or accept future tests and certifi­ cations added by ASE. It is estimated that it would take approxi­ mately 1 year for an employee to gain all eight certifications. CATA will purchase one set of study guides for the certifica­ tion test. These booklets will be available through sign­out in the Maintenance Supervisor/Facilities Manager’s office. The employee will be responsible for scheduling and paying for any ASE tests in advance. If the candidate successfully passes

41 the test, CATA will reimburse the cost of the test. To receive the reimbursement, the employee must submit proof of the cost paid to take the test, and proof of a passing grade. Once the employee has been certified for an individual certification, the employee will be responsible for any costs of recertification in the future. Mechanics—class i and ii The employee will submit to CATA proof of the current ASEs they hold by November 1 of each year. They would then receive a bonus check for $100 per valid ASE transit certification. Proof of valid certification must be submitted every year. If an employee submits proof of certification in the first year of certification, the employee will be responsible to submit the paperwork in order to receive the bonus, even if the certification is valid for five years. Class II—Once a Class II Mechanic obtains seven of eight transit certifications within the Master Transit ASE certification, he/she moves to the Class I rate of pay. He or she would stay at that rate of pay even if the certifications lapse; however, he/she would only receive a bonus check based on the number of current ASE certifications held. Once he/she is promoted a probation period of 60 days will be applied (if necessary, an extension of the pro­ bation period will apply). During this time the employee will be evaluated every 30 days. Class I—Current Class I Mechanic would be eligible for the $100 bonus per current certification. Service persons Should a Service Person wish to move up to become a Class II Mechanic, he or she would need to complete the following ASE certifications: H3 Drive Train, H4 Brake Systems, H5 Sus­ pension Systems, and H8 Bus Preventative Maintenance. Such a move would only become possible in the case of an opening in that job grade. Once he/she is promoted a probation period of 60 days will be applied (if necessary, an extension of the proba­ tion period will apply). Following at least two years as a Class II Mechanic, the employee could become a Class I Mechanic upon successful completion of seven of the eight Master Transit ASE certifica­ tion tests. The following are the requirements to take the tests: • By test #4—Completed alternator or starter rebuild • By test #6—Completed alternator or starter rebuild • By test #7—Completed engine rebuild capital DiStrict tranSportation authority (cDta), alBany, new york The CDTA contract reads: Effective in the payroll period after the signature by both parties of this contract and forward, mechanics and forepersons shall receive premium pay for obtaining and maintaining ASE Certi­ fications relating to their current position. Premiums paid under this section will be as follows: Premium Over Base Wage*Number of ASE Certifications $0.40Two (2) Certifications $0.80Four (4) Certifications $1.60Eight (8) Master Certifications *CDTA is considering raising the premium in its upcoming contract with the intent to entice more technicians to take advantage of the ASE program.