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204 Guidelines for Improving Airport Services for International Customers Harding, J. R., et al. (2011). ACRP Report 52: Wayfinding and Signing Guidelines for Airport Terminals and Landside, Transportation Research Board of the National Academies, Washington, DC. http://www.cbp.gov/ border-security/ports-entry/operations/preclearance. International Air Transport Association (2014). Airport Development Reference Manual, 10th edition. International Air Transport Association. 2016. Fast Travel Program. Available online at http://www.iata.org/ whatwedo/passenger/fast-travel/Pages/index.aspx. Lea + Elliot (2010). ACRP Report 37: Guidebook for Planning and Implementing Automated People Mover Sys- tems at Airports, Transportation Research Board of the National Academies, Washington, DC. Macionis, J., and Gerber, L. (2010). Chapter 3 - Culture. Sociology, 7th ed. Toronto, ON: Pearson Canada Inc., 54. McIntosh, I. B., Power, V. S. K. G., Raeside, F., and Dempster, C. (1998). Anxiety and Health Problems Related to Air Travel. Journal of Travel Medicine, 5(4), 198. Mowen, J. C., Licata, J. W., and McPhail, J. (1993). Waiting in the Emergency Room: How to Improve Patient Satisfaction. Marketing Health Services, 13(2), 26. Nicas, J., and Shukla, T., (2015). The Next Frontier in Airline Baggage: Digital Bag Tags. Wall Street Journal, (http://www.wsj.com/articles/bag-tags-1435340070) OâNeill, M. J. (1991). Effects of Signage and Floor Plan Configuration on Wayfinding Accuracy. Environment and Behavior, Vol. 23, No. 5, 553â574. Peltier, D. (2015). Survey: U.S. Travelers Think Booking Direct With Brands Leads to Better Prices. Skift. Reisinger, Y., and Mavondo, F. (2006). Cultural Differences in Travel Risk Perception. Journal of Travel & Tourism Marketing, 20(1), 13â31. Roberts, B., McGonegal, S., Prager, F., Wei, D., Rose, A. Z., Baschnagel, C., and Baghelai, O. (2014). Analysis of Primary Inspection Wait Time at U.S. Ports of Entry. Ryan, E., U. S. Customs and Border Protection, B., Robinson, L. A., and Baxter, J. (2007). Valuing Travelersâ Time for Border Crossings and Related Activities. Sabean, J., and Jones, C. (2008). Inventory of Current Programs for Measuring Wait Times at Land Border Crossings. Transport Canada and Federal Highway Administration. May, 21. San Francisco International Airport (2013). Travel + Leisure Selects SFO for Social Media Award. http://www. flysfo.com/content/sfo-community-newsletter-summer-2013. The eBusiness MBA Guide (2015). Top 15 Most Popular Social Networking Sites. http://www.ebizmba.com/ articles/social-networking-websites. Thompson, D. A., Yarnold, P. R., Williams, D. R., and Adams, S. L. (1996). Effects of Actual Waiting Time, Per- ceived Waiting Time, Information Delivery, and Expressive Quality on Patient Satisfaction in the Emergency Department. Annals of Emergency Medicine, 28(6), 657â665 Transportation Security Administration (2014). Checkpoint Design Guide (CDG), Revision 5.1, May. TransSolution, et al. (2011). ACRP Report 55: Passenger Level of Service and Spatial Planning for Airport Terminals, Transportation Research Board of the National Academies, Washington, DC. U.S. Customs and Border Protection (2015a). Automated Passport Control. http://www.cbp.gov/travel/us-citizens/ automated-passport-control-apc. U.S. Customs and Border Protection (2015b). Preclearance. U.S. Customs and Border Protection (2015c). Mobile Passport Control. http://www.cbp.gov/travel/us-citizens/ mobile-passport-control. U.S. Department of Commerce. National Travel and Tourism Strategy Sets Goal to Draw 100 Million International Visitors to U.S., May 10, 2012. Available online: http://2010-2014.commerce.gov/blog/2012/05/10/national- travel-and-tourism-strategy-sets-goal-draw-100-million-international-visito Waterhouse, J., Reilly, T., Atkinson, G., and Edwards, B. (2007). Jet Lag: Trends and Coping Strategies. The Lancet, 369(9567), 1117â1129.