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Suggested Citation:"Appendix C - Bibliography." National Academies of Sciences, Engineering, and Medicine. 2002. e-Transit: Electronic Business Strategies for Public Transportation, Volume 2, Application Service Provider Implementation Guidelines. Washington, DC: The National Academies Press. doi: 10.17226/24724.
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Page 33
Suggested Citation:"Appendix C - Bibliography." National Academies of Sciences, Engineering, and Medicine. 2002. e-Transit: Electronic Business Strategies for Public Transportation, Volume 2, Application Service Provider Implementation Guidelines. Washington, DC: The National Academies Press. doi: 10.17226/24724.
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Page 33
Page 34
Suggested Citation:"Appendix C - Bibliography." National Academies of Sciences, Engineering, and Medicine. 2002. e-Transit: Electronic Business Strategies for Public Transportation, Volume 2, Application Service Provider Implementation Guidelines. Washington, DC: The National Academies Press. doi: 10.17226/24724.
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C-1 APPENDIX C BIBLIOGRAPHY Ambrose, C. “ASPs: What Does an Effective ASP Contract Include?” Gartner Group Research Note DF-12-0940 (Septem- ber 22, 2000). “Application Service Providers Get Down to Business,” Informa- tion Week (October 23, 2000); pp. 152–156. Ashenhurst, J. “ASPs: Great Opportunity or Disaster in Waiting?” Rough Notes, Vol. 144, No. 8 (August 2001); pp. 60–66. “ASP Aggregators: Beyond Unifying Apps, Information Week (November 20, 2000); pp. 111–116. “ASPs Can Cash In on the Downturn—With the Right Message,” OVUM Comments (September 10, 2001); www.ovum.com/go/ ovumcomments/005286.htm. Atanasov, M. “The ASP Trap,” Smart Business for the New Econ- omy (July 1, 2001). Barnick, D. and G. Phifer. “Using an ASP: What Are the Risks and Benefits?” Gartner Group Research Note SPA-09-9126 (January 10, 2000). Betts, M. “Prepare for the Worst,” Computerworld (August 20, 2001); www.computerworld.com/itresources/rcstory/0,,KEY423_ STO63135,00.html. Betts, M. “Making the SLA Work for You,” Computerworld (August 20, 2001); www.computerworld.com/itresources/rcstory/ 0,,KEY423_STO63104,00.html. Bielski, L. “Getting Great Results with ASPs,” ABA Banking Jour- nal (May 2001); p. 48. Bolding, J. “Boosting ASP Application Performance,” Network World Fusion Newsletters (June 18, 2001); www.nwfusion.com/ newsletters//asp/2001/00874292.html. Bolding, J. “Boosting ASP Application Performance,” Network World Fusion Newsletters (September 10, 2001); www.nwfusion. com/newsletters//asp/2001/00991544.html. Bolding, J. “Service Level Agreements Are Not Enough,” Network World ASP Newsletter (December 6, 2000). Bolding, J. “Checking Up on Your ASP,” Network World ASP Newsletter (October 10, 2000). Bolding, J. “ASP Integration Part 1 of 2,” Network World ASP Newsletter (April 11, 2001); www.wfusion.com/newsletters/asp/ 2001/00636227.html. Bolding, J. “ASP Legalities,” Network World Fusion Newsletters (March 21, 2001); www.nwfusion.com/newsletters/asp/2001/ 00556958.html. Bolding, J. “Are You Ready for an ASP?” Network World ASP Newsletter (March 14, 2001); www.nwfusion.com/newsletters/ asp/2001/00322180.html. Bolding, J. “ASP Due Diligence,” Network World ASP Newsletter (March 14, 2001); www.nwfusion.com/newsletters/asp/2001/ 00519074.html. Bolding, J. “How I Choose an ASP,” Network World ASP Newslet- ter (March 14, 2001); www.nwfusion.com/newsletters/asp/2001/ 00450977.html. Bolding, J. “SLAs: Do They Hit the Mark?” Network World Fusion (July 16, 2001); www.nwfusion.com/newsletters/asp/2001/ 00915560.html. Borthick, S. “Outsourcing Trends: Customers and Markets Mature,” Business Communications Review (July 2001); pp. 28–32. Bushaus, D. “Poisoned ASPs,” The Net Economy (August 29, 2001). Chamberlin, T. “ASPs and the Second Application: Revisit Past Decisions,” Gartner Group TG-13-3176 (August 16, 2001). Clark, E. “Tweaking the SLA Performance Gauge,” Network Mag- azine (September 1, 2000); p. 70. Cope, J. “Who’s Behind Your ASP?” Computerworld (September 10, 2001); www.computerworld.com/storyba/0,4125,NAV47_ STO63098,00.html. Copeland, L. “Survey: Few Companies Ready to Outsource to ASPs,” Computerworld (June 24, 2000). Dash, J. “ASP’s Outsourcing Raises Risks for Clients,” Computer- world (July 17, 2001); www.computerworld.com/storyba/0,4125, NAV47_STO47113,00.html. “Delivering the ASP Promise to the Enterprise,” Usinternetworking (2000). DeZoysa, S. “Can ASPs Bite Back?” Telecommunications, Vol. 35, No. 4 (April 2001); pp. 30–34. Doyle, T. C. “Washed Up—The Tale of How One Promising ASP, Despite Solid Financial Backing, Let It All Go Down the Drain,” VARBusiness (January 8, 2001); www.vatbusines.com. Dueck, P. “What Is a Fair Price for ERP Outsourcing and ERP ASP?” Gartner Group Research Note (March 1, 2001). Duvall, M. “Numbers Will Do the Talking,” Interactive Week (October 22, 2001); www.interactiveweek.com/article/0,3658, s%253D601%2526a%253D16966,00,asp. Fonseca, B. “Focused ASPs Seek Second Wind,” Computerworld (October 1, 2001); www.computerworld.com/itresources/0,4167, STO64420_KEY423,00.html. Gantz, J. “How to Pick and Choose in the New ASP World,” Com- puterworld (January 22, 2001); www.computerworld.com/ storyba/0,4125,NAV47_STO56591,00.html. Greengard, S. “Handing Off Your HRMS: What You Need to Know,” Workforce, Vol. 80, No. 2 (February 1, 2001); p. 50. Hall, M. “Primer: Application Service Providers,” Computerworld (August 20, 2001); www.computerworld.com/itresources/rcstory/ 0,4167,STO63154_KEY423,00.html. Hayes, I. S. “Implementing an ASP Solution,” Software Develop- ment, Vol. 20, No. 6 (December 1, 2001); p. S2. Hicks, M. “When ASPs Go Sour,” eWeek (April 30, 2001); p. 51. Hollerbach, L. “Why Many ASPs Will Become Ex-SPs,” Data- mation (December 6, 2001); itmanagement.earthweb.com/erp/ article/0,,11981_935001,00.html. “How ASPs Deliver Value, Next Generation Portals for Bus- iness Applications,” TRG International (May 3, 1999); www. trginternational.com/HTML/giotto.htm. Hudson, D. “The Time’s Not Right for ASPs,” Computerworld (August 20, 2001); www.computerworld.com/storyba/0,4167, NAV47_STO63123_KEY423,00.html. “IDC’s Findings Reveal ASP Implementations Yielded an Average Return on Investment of 404%,” International Data Corporation (October 2, 2001); www.idc.com/services/press/PR/SV100201pr. htm.

Information Technology Association of America. “ITAA Survey of ASP Demand in the U.S. Federal Market,” (June 1, 2001); www. itaaa.org/asp/reportwp/aspwp1.pdf. Information Technology Association of America. “Application Ser- vice Provider Service Level Agreement Guidelines for the Fed- eral Marketplace”; www.itaa.org/asp/itaaslafed.pdf. Information Technology Association of America. “ITAA’s Appli- cation Service Provider Service Level Agreement Guidelines”; www.itaa.org/asp/itaasla.pdf. Information Technology Association of America. “The ITAA ASP Customer Demand Survey,” Arlington, VA: Information Tech- nology Association of America (May 22, 2000). Jude, M. “SP Data Integration Woes” Network World ASP Newslet- ter (November 15, 2000); www.mwfusion.com/newsletters/asp/ 2000/1113asp1.html. Lavery, R. “The ABCs of ASPs,” Strategic Finance, Vol. 82, No. 11 (May 1, 2001); p. 47. Leong, N. Application Service Providers a Market Overview, Los Altos, CA: Internet Research Group (2000). Liang, Y., M. Maden, and R. Roque. “The ABCs of ASPs,” Govern- ment Finance Review, Vol. 16, No. 6 (December 1, 2000); p. 29. Libermann, L. “The Challenge of Working with Multiple ASPs,” Computerworld; www.computerworld.com/storyba/0,4125, NAV47_STO48183,00.html. “Lofty ASP-irations?” Customer Interface, Vol. 14, No. 4 (April 2001); p. 40. Lowber, P. “Is Thin In?” Gartner Group Research Note COM-13- 3933 (April 16, 2001). Lowber, P. “The ‘Skinny’ on Thin Client Devices for SMBs,” Gart- ner Group Research Note COM-13-3654 (March 29, 2001). Lowber, P. “The State of Thin Clients,” Gartner Group Research Note M-12-5984 (January 8, 2001). Lowber, P. “Thin-Client vs. Fat-Client TCO,” Gartner Group Research Note DF-14-2800 (September 28, 2001). Lowber, P. “Thin-Client Technologies: Perspective” Gartner Group DPRO-90529 (August 15, 2000). Lowber, P. “Thin Client Deployments in 2000,” in Gartner Group Operational Management Report, DPRO-91450 (April 7, 2001). Lowber, P. “Thin Client Desktop Options,” Gartner Group Research Note M-14-2768 (September 20, 2001). Lowber, P. “Thin-Client Predictions for 2002,” Gartner Group Research Note COM-15-0003 (December 17, 2001). “Maximizing Value From ASP Services,” Nucleus Research Incor- porated, Research Report #A7; www.nucleusresearch.com/ praspreport.htm. McCleary, C. R. “The CEO’s Guide to Application Service Pro- viders,” Usinternetworking Inc. McKie, S. “Outsourcing With ASPs in the Internet Age,” Business FinanceMag.com; www.businessfinancemag.com/archives/app- files/Article.cfm?IssueID=304&ArticleID=13186. Mears, J. “IDC: USI Leads Worldwide ASP Market,” Computer- world (April 18, 2001); www.computerworld.com/storyba/ 0.4125,NAV47_STO59763,00.html. Mears, J. “USI Cuts More Staff, Reduces Earnings Outlook,” Com- puterworld (April 25, 2001); www.computerworld.com/storyba/ 0,4125,NAV47_STO59942,00.html. Mears, J. “Futurelink Files for Chapter 11,” Network World Fu- sion (August 16, 2001); www.nwfusion.com/news/2001/0618/ futurelink.html?net. C-2 Mitchell, R. L. “ASP Winners and Losers,” Computerworld (August 20, 2001); www.computerworld.com/storyba/0,4167, NAV47_STO63138_KEY423,00.html. Muse, D. “Study Shows ASPs Making Positive Impact,” ASP news.com (October 2, 2001); www.aspnews.com/news/article/ 0,2350,4191_896311,00.html. Netto, M. “When Does an ASP Pay Off?” Computerworld (Au- gust 20, 2001); www.computerworld.com/itresources/0,4167, STO63112_KEY423,00. html. Norfolk, D. “SLAs: A Customer-Oriented Tool,” ASPStreet.com (May 8, 2000); www.aspstreet.com/archive/d.taf/sid/14/what, show/id,355. Osmanoglu, E., and J. R. Schramm. “Are You in Good Hands?” Information Security (October 2001); pp. 70–78. Parizo, E. B. “IDC Finds Healthcare, Wholesale Firms Get Top ASP ROI,” Service Provider News and Analysis (October 4, 2001); serviceprovider.techtarget.com/originalContent/0,289142,sid28_ gci773983,00.html. Paul, L. G. “ASP Advice,” (February 7, 2000); www.nwfusion. com/archive/2000/86091_01-07-2000.html. Petreley, N. “Time to Rethink ASP Priorities,” Computerworld (August 20, 2001); www.computerworld.com/itresources/rcstory/ 0,STO63122_KEY423,00.html. Pring, B. “Enterprise Application Outsourcing, The Truth is Here,” Gartner Group Research Note ITSW-WW-DP-0211 (December 12, 2001). Pring, B. and P. Rapp. “Application Service Providers: 1Q2001 Update,” Gartner Group (April 19, 2001). Pring, B. Application Service Providers: U.S. Marketplace Demo- graphics, 2001. “Executive Summary,” Gartner Group (October 22, 2001). Pring, B. U.S.-Based Application Service Providers, 2001. “Execu- tive Summary,” Gartner Group (August 16, 2001). Radcliffe, D. “Thinking ASP? Don’t Forget Security!” Computer- world (October 30, 2001); www.computerworld.com/storyba/ 0,4125,NAV47_STO53011,00.html. Ritter, J. “TOP Ten Legal Issues in Technology and E-Commerce Outsourcing Contracts,” ITAA Event (October 15, 2001); www. itaa.org/events/evnet.cfm?EventIT=261. Rogoski, R. “The Great ASP Debate” Health Management Tech- nology, Nelson Publishing Company (July 2001). Rosencrance, L. “Trucking Firms Turn to Logistics ASP to Cut Costs,” Computerworld (May 25, 2001); www.computerworld. com/storyba/0,4125,NAV47_STO60883,00.html. Sartain, J. “Buy the APP of Hire the ASP?” Computerworld (August 20, 2001); www.computerworld.com/itresources/rcstory/ 0,4167,STO63073_Key423,00.html. Schwartz, M. “Fewer ASPs, More Services,” Computerworld (August 20, 2001); www.computerworld.com/itresources/rcstory/ 0,4167,STO63126_Key423,00.html. Shand, D. “In the Trenches at an ASP,” Computerworld (May 29, 2000); www.computerworld.com/storyba/0,1199,NAV47_STO 45170,00.html. Songini, M. 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Spinner, K., and J. Bonello. “A Guide to Supply Side SLA for ASPs,” ITAA ASP Webcast (April 6, 2000); www.itaa.org/ asp/aspwc040601tran.htm. Sweeney, T. “All Fall Down—The ASP Industry Is About as Sta- ble as a House of Cards. Who Will Be Left Standing?” tele.com (April 2, 2001); www.teledotcom.com. Swift, B. “Making Some Sense of Application Service Providers,” Risk Management, Vol. 48, No. 8 (August 1, 2001); p. 29. Terdiman, R. “ASP Market Risks: A Nascent Industry in the Throes of Uncertainty,” Gartner Group Research Note COM-11-1392 (July 3, 2000). Terdiman, R. “ASP Debacle or Minor Setback? What Happened and Why?” Gartner Group Research Note M-14-7368 (Novem- ber 14, 2001). Terdiman, R. “ASPs in 2002: Disappointing 2001 Market Goes Mainstream,” Gartner Group Research Note M-14-8182 (Novem- ber 15, 2001). C-3 Toigo, J. W. “ASPs Hit the Mainstream,” Network Computing (May 28, 2001). Toigo, J. W. The Essential Guide to Application Service Providers. Upper Saddle River NJ: Prentice Hall PTR (2002). Ulrich, W. “Using an ASP Need Not Mean Losing Control,” Com- puterworld (September 18, 2000); www.computerworld.com/ storyba/0,4125,NAV47_STO53052,00.html. Velotti, J. P. “ASP Security Primer,” PC Magazine (April 3, 2001); www.pcmag.com/article/0,2997%253D0%2526a%253D2416, 00.asp. Wexler, J. “ASPs: Helpful or Hypeful?” Business Communications Review, Vol. 30, No. 9 (September 1, 2000); p. 32. Whalen, M., C. Gillan, and A. Mizoras. ASPs: Delivering Applica- tions as a Service. Framingham, MA: International Data Corpo- ration (2000). Yager, T. “Avoid ASP Imprisonment,” InfoWorld (October 23, 2000); p. 55.

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TRB's Transit Cooperative Research Program (TCRP) Report 84: e-Transit: Electronic Business Strategies for Public Transportation, Volume 2: Application Service Provider Implementation Guidelines, presents the results of an investigation into the use of application service providers and thin client computing technologies by transit agencies.

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