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Suggested Citation:"Appendix A - Transit Industry Thin Client and ASP Usage Survey Form." National Academies of Sciences, Engineering, and Medicine. 2002. e-Transit: Electronic Business Strategies for Public Transportation, Volume 2, Application Service Provider Implementation Guidelines. Washington, DC: The National Academies Press. doi: 10.17226/24724.
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Suggested Citation:"Appendix A - Transit Industry Thin Client and ASP Usage Survey Form." National Academies of Sciences, Engineering, and Medicine. 2002. e-Transit: Electronic Business Strategies for Public Transportation, Volume 2, Application Service Provider Implementation Guidelines. Washington, DC: The National Academies Press. doi: 10.17226/24724.
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Suggested Citation:"Appendix A - Transit Industry Thin Client and ASP Usage Survey Form." National Academies of Sciences, Engineering, and Medicine. 2002. e-Transit: Electronic Business Strategies for Public Transportation, Volume 2, Application Service Provider Implementation Guidelines. Washington, DC: The National Academies Press. doi: 10.17226/24724.
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Suggested Citation:"Appendix A - Transit Industry Thin Client and ASP Usage Survey Form." National Academies of Sciences, Engineering, and Medicine. 2002. e-Transit: Electronic Business Strategies for Public Transportation, Volume 2, Application Service Provider Implementation Guidelines. Washington, DC: The National Academies Press. doi: 10.17226/24724.
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Page 27

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A-1 APPENDIX A TRANSIT INDUSTRY THIN CLIENT AND ASP USAGE SURVEY FORM This appendix contains the survey form used to collect survey information from transit agencies. The same form was used to document telephone interviews and for distribution through e-mail for return either through e-mail or by facsimile.

A-2 Application Service Providers Application Service Providers are commercial ventures that offer a form of outsourcing by hosting applications on servers in their own or a partner’s data centers and rent the use of those applications to customers. Users access the applications over dedicated communications lines, the Internet, frame relay links, or some other network. This enables businesses to save on software licenses, avoid installation, training and software upgrade responsibilities, and leverage the ASP’s hosting economies of scale. 1. Are you familiar with “Application Service Providers (ASP)”? Yes No 2. Do you currently, or have you previously, used an ASP? Yes No 3. If NO to #2, have you considered using an ASP for you transit agency? Yes No If YES to #3, what was the primary reason for not using an ASP? (security of data, customization limitations, contract terms, cost, other) If YES to #2, please proceed to question 7 on Page 2. If NO to #2, please proceed to question 17 on Page 3 Thin Client Thin Client is a term used to describe a software architecture in which applications are designed to execute on a server and do not require the installation of software residing on a client (desktop) machine. The adjective “thin” is used to describe the capa- bilities of the desktop device where “thin” refers to a low-powered machine with minimal computing resources and minimal installed software in contrast to “fat” client computing where the desktop machine is a very capable device with a large amount of installed software and significant computing resources such as CPU and disk storage. 4. Are you familiar with “Thin Client”? Yes No 5. Do you currently, or have you previously, used a “Thin Client”? Yes No If YES: What application(s) do you access using Thin Client? What do you use as your Thin Client? (Citirx Mainframe, Windows Terminal Server, Web Browser, etc.) 6. If NO to #5, have you considered using a Thin Client? Yes No If YES to #6, what was the primary reason for not using a Thin Client? (security of data, customization limitations, contract terms, cost, other) If YES to #5, please proceed to question 7 on Page 2. If NO to #5, please proceed to question 17 on Page 3 ASP Thin Client 7. How long have you used either ASP or Thin Client? 8. For what application do you use ASP or Thin Client: All Industries: Human Resources  

A-3 ASP Thin Client Financial   Customer Relations   Transit Specific Industry: Vehicle Maintenance   Route Planning   Scheduling/Dispatching   Traveler Information (i.e. NextBus)   Communications or Radio   Other:   9. Did the size of your staff change as a result of using ASP or Thin Client? Increase   Decrease   How Much? % % 10. Did your organization realize any benefits from using ASP or Thin Client? Y N Y N If YES, please describe below. 11. Did your organization encounter any problems while implementing ASP Y N Y N or Thin Client? If YES, what were those problems and how were they resolved? 12. How were your organization’s overall computing costs affected by the change to ASP or Thin Client? Increase   Decrease   How Much? $ $ 13. Which of your organization’s specific costs were affected by going to ASP or Thin Client? (please circle Increase or Decrease and indicate a dollar amount or percent if known) Hardware (increase or decrease) Software Licenses (increase or decrease) Technical Support (increase or decrease) Maintenance (increase or decrease) Other:

A-4 ASP Thin Client 14. Were any staff functions eliminated by going to ASP or Thin Client? Y N Y N If YES, please describe below. 15. Were any staff functions or roles introduced by going to ASP or Thin Client? Y N Y N If YES, please describe below? 16. Based on your experience do you consider the use of ASP or Thin Client Processing beneficial? Please describe below: 17. Are there any transit-specific applications that you think would be particularly well suited for ASP or Thin Client? Please describe below:

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TRB's Transit Cooperative Research Program (TCRP) Report 84: e-Transit: Electronic Business Strategies for Public Transportation, Volume 2: Application Service Provider Implementation Guidelines, presents the results of an investigation into the use of application service providers and thin client computing technologies by transit agencies.

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