National Academies Press: OpenBook

Transportation Network Companies: Challenges and Opportunities for Airport Operators (2017)

Chapter: Chapter Four - Summary of Key Considerations

« Previous: Chapter Three - How Transportation Network Companies Operate at Airports
Page 34
Suggested Citation:"Chapter Four - Summary of Key Considerations." National Academies of Sciences, Engineering, and Medicine. 2017. Transportation Network Companies: Challenges and Opportunities for Airport Operators. Washington, DC: The National Academies Press. doi: 10.17226/24867.
Page 34

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34 Airports responding to the survey were asked to share (1) advice for other airports, particularly those that had not yet issued TNC permits, and (2) what they wished they would have done differently. The key advice offered by the participating airport staff was: • Stay engaged in the regulatory process of the state or local jurisdiction. Keep airport management informed of key issues. • Review permits or agreements used by other airports. It may facilitate negotiations of airport staff if they can show that the TNCs have already agreed to a provision. • Develop a good working relationship with the TNCs, particularly the local representatives. Work with the TNCs on the development of the permit and an implementation program that will work well for the TNCs and the airport. • When preparing the airport permit, include all desired features (e.g., geofences, display of airport placards and trade dress, and submission of real-time vehicle tracking data) from the outset; revis- ing the permit has proven challenging. • Require that the companies train all drivers on airport regulations, proper airport operations, and use of airport roadways; ask to review and comment upon the training material. Several airports commented upon the frequent turnover of drivers and significant increase in traffic. • Provide a staging area that is separate from that used by taxicabs and limousines, with access provided by roadways that can properly accommodate the volume of traffic entering/exiting the staging area. • Plan ahead. Identify possible locations for a passenger pickup area that can be expanded if necessary because of increasing customer demands. Provide clear signage for TNC customers and drivers. • Require that the TNC assume responsibility for drivers and driver issues. Establish clear enforce- ment actions, including fines and suspensions and provisions for drivers who are using multiple platforms simultaneously. • If considering acquiring tracking software, be sure to communicate with peer airports—both those that have the software and those that decided not to deploy it. • Be sensitive to the needs of traditional ground transportation providers. chapter four Summary of Key ConSiderationS

Next: Chapter Five - Conclusions and Future Research Considerations »
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TRB's Airport Cooperative Research Program (ACRP) Synthesis 84: Transportation Network Companies: Challenges and Opportunities for Airport Operators compiles experiences and effective practices by airports in facilitating customer access to Transportation Network Companies (TNCs) like Uber and Lyft. This synthesis also summarizes the amount of revenue airports receive from TNCs and how TNCs are affecting airport operations and other businesses. As of December 2016, TNCs are permitted to operate at more than 90 U.S. airports.

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