National Academies Press: OpenBook

Guidance for Planning, Design, and Operations of Airport Communications Centers (2018)

Chapter: Appendix E - Standard Operating Procedure Template

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Page 142
Suggested Citation:"Appendix E - Standard Operating Procedure Template." National Academies of Sciences, Engineering, and Medicine. 2018. Guidance for Planning, Design, and Operations of Airport Communications Centers. Washington, DC: The National Academies Press. doi: 10.17226/24980.
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Page 142
Page 143
Suggested Citation:"Appendix E - Standard Operating Procedure Template." National Academies of Sciences, Engineering, and Medicine. 2018. Guidance for Planning, Design, and Operations of Airport Communications Centers. Washington, DC: The National Academies Press. doi: 10.17226/24980.
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Page 143

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142 A P P E N D I X E Standard Operating Procedure Template Standard Operating Procedure Airport Name: Approved Date: SOP Number: Implementation Date: Page # of # Last Revision Date: 1. Purpose Describe the purpose of the SOP and how it fits within the ACC environment. Describe if it is an airport wide SOP or pertains just to the ACC. Identify the intended audience of the SOP and the situations in which it may be applied. 2. Responsibilities List all of the organizations and personnel to which the SOP pertains. Identify organizations and personnel specifically responsible for carrying out the SOP. 3. Procedure Outline the entire procedure in detail. Use specific language so as not to leave ambiguity. Where possible, use a step-by-step approach to accomplishing the procedure. If possible, add a graphic to illustrate the procedure’s process flow.

Standard Operating Procedure Template 143 6. Systems and Documentation Identify any systems that support the SOP, and list all documentation that must be created and/or maintained to record instances where the SOP was used. 7. References List any references that are useful in understanding the SOP, including cross-referencing with other SOPs, airport regulations or requirements, and federal, state, or local statutes and requirements. 4. Alternative Steps If applicable, provide the circumstances under which the SOP may be deviated from, alternative steps may be used, or the SOP waived altogether. 5. Definitions Define any specialized terms or acronyms used in the SOP.

Next: Appendix F - Glossary of Terms & Acronyms »
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TRB's Airport Cooperative Research Program (ACRP) Research Report 182: Guidance for Planning, Design, and Operations of Airport Communications Centers helps airports of all sizes determine which type of airport communications center best meets their operational needs. Various functions include dispatch of police, emergency response, maintenance requests, and monitoring of airport systems. In some cases, individual departments have “siloed” these functions into separate call centers. Myriad factors need to be addressed in considering the best approach to providing necessary airport services for employees and for the public.

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