Guidance for Planning, Design, and Operations of Airport Communications Centers (2018)

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142 A P P E N D I X E Standard Operating Procedure Template Standard Operating Procedure Airport Name: Approved Date: SOP Number: Implementation Date: Page # of # Last Revision Date: 1. Purpose Describe the purpose of the SOP and how it fits within the ACC environment. Describe if it is an airport wide SOP or pertains just to the ACC. Identify the intended audience of the SOP and the situations in which it may be applied. 2. Responsibilities List all of the organizations and personnel to which the SOP pertains. Identify organizations and personnel specifically responsible for carrying out the SOP. 3. Procedure Outline the entire procedure in detail. Use specific language so as not to leave ambiguity. Where possible, use a step-by-step approach to accomplishing the procedure. If possible, add a graphic to illustrate the procedure’s process flow.

Standard Operating Procedure Template 143 6. Systems and Documentation Identify any systems that support the SOP, and list all documentation that must be created and/or maintained to record instances where the SOP was used. 7. References List any references that are useful in understanding the SOP, including cross-referencing with other SOPs, airport regulations or requirements, and federal, state, or local statutes and requirements. 4. Alternative Steps If applicable, provide the circumstances under which the SOP may be deviated from, alternative steps may be used, or the SOP waived altogether. 5. Definitions Define any specialized terms or acronyms used in the SOP.

144 A P P E N D I X F Glossary of Terms & Acronyms AC Advisory Circular ACAMS Access Control and Alarm Monitoring Systems ACC Airport Communications Center ACM Airport Certification Manual. This is required as part of the airport’s governmental operating certification. ACS Access Control System (centralized or decentralized, physical or logical) Access Control A set of procedures performed by hardware, software, and administrators to monitor access, identify users requesting access, record access attempts, and grant or deny access ADA Americans with Disabilities Act A/E Architect-Engineer AEP Airport Emergency Plan AES Advanced Encryption Standard—Reference Encryption Standards AIP Airport Improvement Program. An FAA function that provides funding for certain airport planning and development projects at airports included in the National Plan of Integrated Airport Systems (NPIAS). Airport Operations Center (AOC) The Airport Operations Center is the focal point for daily airport operational functions, including such issues as maintenance of the airfield, runway surface and lighting, and management of terminal facilities and fueling facilities. It may also include control over gate operations and aircraft maintenance areas (although these may also be tenant functions). Analog A video signal made of a continuous electrical signal. Televisions and videocassette recorders can be analog video devices. To be stored and manipulated on a computer, analog video must be converted to digital video.

Glossary of Terms & Acronyms 145 AO Operational Availability AOA Airport Operations Area AODB Airport operational database. Software that collects, processes, stores, and analyzes airport operation data, flight information, aircraft and passenger status, and other information used to manage airport and airline operations. APCO Association of Public-Safety CommunicationsOfficials APD Airport Police Department ARFF Aircraft Rescue and Firefighting ASP Airport Security Program ASTA Aviation Transportation Security Act Bandwidth Capacity of a network or data connection, often measured in kilobits/second (kbps) for digital transmissions. The amount and rate of data that can be processed or transmitted by a given device. Biometrics The automated process of identifying a person based on that person’s measurable biological or behavioral characteristics. Biometric Access Control Any means of controlling access through human measurements, such as fingerprinting or voice printing. BMS Building Maintenance System BoD Basis of Design C2 Command and Control CAD Computer-Aided Dispatch CBP U.S. Customs and Border Protection CCD Charge Coupled Device. The "chip" in a solid state camera that replaces the camera tube. A sensor that collects light and turns it into an electrical signal. CCTV Closed-Circuit Television CDMA Code division multiple access. A channel access method used by various radio communication technologies, where several transmitters can send information simultaneously over a single communication channel. This allows several users to share a band of frequencies (see bandwidth). ANSI The American National Standards Institute, which develops standards for transmission storage, languages, and protocols and represents the United States in the ISO (International Organization for Standardization).

146 Guidance for Planning, Design, and Operations of Airport Communications Centers Centrex Central telephone exchange CFR Code of Federal Regulations CONOPS Concept of Operations Contrast The range of light and dark values in a picture or the ratio of maximum and minimum brightness. CSI Construction Standards Institute CUSS Common Use Self-Service. Describes the specifications and standards for multiple airlines sharing one physical self-service kiosk, primarily for check-in functionality. CUTE Common Use Terminal Equipment. Airport-installed software and network equipment which airports use to control gate access and which enables airlines and handling agents to access their own applications at common terminal gates. dB Decibel. A logarithmic unit that indicates the ratio of a physical quantity, usually power or intensity relative to a specified or implied reference level. DHS The U.S. Department of Homeland Security Digital Video A video signal made of binary digits. To store and manipulate analog video on a computer workstation, it must be converted to digital video. DLP Digital Light Processing is a type of microelectromechanical systems (MEMS) technology that uses a digital micro mirror device. DLP projector technology is used in various display applications from traditional static displays to interactive displays. E911/E-911 Enhanced 911 is a system used in North America that links emergency callers with the appropriate public resources using a three-digit dialing scheme. EMS Emergency Medical Service EOC Emergency Operations Center. The physical location where information and resources support incident management and on- scene emergency activities. An EOC may be a temporary facility, or may be in a more permanently established facility, often near the SOC/AOC. It may be organized by major functional disciplines (e.g., fire, law enforcement, and medical services), by jurisdiction (e.g., federal, state, regional, city, and county), or in some combination.

Glossary of Terms & Acronyms 147 Ethernet A local area network (LAN) protocol featuring a bus topology and a 10-megabit per second data transfer rate. FAA Federal Aviation Administration Fail Safe A locking device that is unlocked when no power is applied. On loss of power, access points will automatically unlock, allowing free access, and signal the card access system of a device malfunction or loss of power. FAT Factory Acceptance Testing FCC Federal Communications Commission, which oversees frequency usage in the U.S. FEMA Federal Emergency Management Agency Fiber Optics A medium using light for transmitting either an analog or digital signal. The signal loss is lower than that of coaxial cables and has a higher immunity to electromagnetic and static interference. Field of View The image area produced by any camera and lens combination. The horizontal or vertical picture size at a given distance from a camera to the subject. Fusion Center A fusion center is a relatively new concept used to provide information for decisionmakers. Fusion Centers are not a true command control structure, but a place where multiple agencies can collaborate to provide resources, expertise, and information. GB Gigabytes (billions of bytes) GIS Geographic Information System. Applies a spatial component to text data. GSM Global System for Mobile Communications is a standard developed by the European Telecommunications Standards Institute to describe protocols for second generation (2G) digital cellular networks used by mobile phones. It is the de facto global standard for mobile communications with over 90% market share and is available in over 219 countries and territories. HD High-definition. In video, a type of video derived from broadcast television standards, with higher resolution than standard CCTV video (usually at least 1024x768 pixels) and formatted for 16:9 widescreen displays.